Data Entry Customer Service

Professional Summary

Administrative Assistant and Recruitment Specialist with 6+ years of experience in customer service and management. Proven track record of effective budgeting and building positive growth in company profits. To secure a job and career path that would help people by contributing to an efficient work environment.

Skills

Microsoft Word, Microsoft Excel, PowerPoint, Microsoft Outlook, Microsoft Teams, Zoom, Google Drive, Google Docs, Google Calendar, Live Scan, ClearCare, Avionte, Applicant Stack, Zip Recruiter and Indeed.

Experience

Recruiter Go-Staff San Diego, CA (Mar. 2022 - Current)

Support recruitment process that includes: Schedule/conduct phone interviews, prepare and process employee referrals, employment legal documents and background check information.

Create and post open positions to hiring platforms and follow up with past and current applicants.

Communicate with applicants to ensure all work documentation is filled out completely with accuracy.

Data entry in various software and logging all correspondence with applicants and new hires to Human Resources Department.

Recruitment Coordinator Home Instead Senior Care San Diego, CA (Sept. 2020 - Dec. 2021)

Support recruitment process that includes: Schedule/conduct interviews, live scans (if needed), prepare offer letters and process employee referrals and background checks.

Create and post open positions to hiring platforms, social media and keeping all up-to-date.

Communicate professionally, tactfully and with the utmost diplomacy at all times, treating all candidates with dignity and respect.

Train new caregivers during new hire orientation and provide personal care training with durable medical equipment.

Office Coordinator Home Instead Senior Care San Diego, CA (Aug. 2019 - Sept. 2020)

Greet guests and answer high-volume inbound calls while delegating calls to appropriate departments with professionalism and clear communication.

Provide a high level confidential administrative support and data entry for all departments.

Manage inventory and storage of office supplies, training materials, brochures, business cards.

Coordinate team events, job fairs, meetings and parties.

Customer Service Representative Postal Connections San Diego, CA (Nov. 2018 - Oct. 2019)

Assist customer to pack and ship parcels, handle cash, sort and disperse mail in proper mailboxes.

Fingerprint and notarize legal documents.

Copy, fax, and print business cards, flyers and posters.

Process parcels via PostalMate and CashMate software, pack items to ship, set up private mailboxes, log incoming packages, laminate/binding, stocking, and maintaining a clean store.

Caregiver Home Instead Senior Care San Diego, CA (Sept. 2018 - Mar. 2019)

Provide companionship, hygiene care, dressing, toileting, transportation services, meal preparation and medication reminders.

Provide advanced Alzheimer’s/Dementia Care, Hospice Care, Couples Care, Veteran Care, Parkinson’s Care while ensuring the utmost safety of the client.

Log and report any changes in medical conditions on ClearCareGo, client journal or report serious abuse, illness or injuries to Client Care Team.

Maintain light housekeeping duties to adhere to sanitary standards.

General Merchandiser Certco Inc. Eau Claire, WI (Aug. 2015 - Feb. 2018)

Make forecasts and control stock levels.

Stock Shelves and reset shelves according to Plan-o-Gram.

Create store display design and display setup.

Generate profit reports and collect in-store consumer data.

Assistant Manager Advance America Eau Claire, WI (Apr. 2013 - Aug. 2015)

Specialize in payday loans, as well as title and installment loans.

Analyze profit and loss summary to increase store profitability while meeting all budgeted numbers.

Negotiate payment terms and effectively communicate loan requirements; understand and ensure compliance with policies, procedures, and laws governing our industry/business and employees.

Support team members to ensure a positive environment and to enhance the customer experience.

Assistant Manager Dollar Tree Eau Claire, WI (Feb. 2012 - Mar. 2013)

Assist with all store functions and day-to-day store activities as directed by the Store Manager and supervise team members.

Protect and secure all company assets, including store cash.

Maintain all areas of the store, including the stockroom and sales floor, to company standards to include recovery.

Assist the Store Manager in ordering and stocking all merchandise needs.

General Merchandiser Kraft Foods Eau Claire, WI (July, 2010 - Feb. 2012)

Build Kraft product displays for effective POS merchandising in customer retail environment.

Perform sales floor work by greeting customers or assisting customers.

Stock Shelves and reset shelves according to Plan-o-Gram.

Improve sales abilities and product knowledge based on sales reports.

Education

Charter College (Jan. 2003 - Jun. 2004)

Associates Degree in Business Management

References Upon Request

Pamela J. Boswell

P B

Lakeside, CA 92040

Cell: 715-***-****

Email: ***********@*****.***

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