Service Representative Front Desk

Jennifer Alayon

**** ***** *****, **** ****, SC *9732

Mobile: 786-***-****

********.******@*****.***

Employment History

Financial Service Representative II, Sharonview Federal Credit Union 03/2012-12/2017

Process all basic transactions along with providing excellent customer service while meeting the financial needs of the member as well as the support staff for Level 1 staff which includes deescalating calls.

Review, process and corrections of all Automated Clearing House and wire transfer forms submitted through the Contact Center.

Open, maintain and close Certificate of Deposit accounts and IRA and HSA accounts transactions.

Assist Departmental Management in identifying process gaps and improving processes

Assist department with team training of new and old processes such as Certificate of Deposits, IRA, HSA and other process and systems as needed

New hire training and continuous support

Organizing team/department meetings not limited to compiling topics and materials, providing any necessary training manuals and producing minutes for said meetings for record keeping.

Accounts Payable, Lee Construction Co. of the Carolinas 03/2010-01/2012

Processed all invoices, made bank deposits, and managed all credit accounts for numerous job sites.

Coordinated hotel accommodations for all employee and assisted with all Subcontractor Contract/payment inquiries

Reported all DBE payments in National Data Bank and tracked and reported all company equipment

Front Desk Receptionist, Felecia Burridge, DDS, 10/2009

• Answered multi-line phone system and booked and confirmed appointments in the computer system

• Collected patient payments in cash, credit, and checks.

• Scanned documents into electronic records.

Risk Management Coordinator, Hialeah Hospital, Hialeah FL 07/2006-07/2009

• Assisted Corporate law firms with obtaining and organizing discovery items for impending cases.

• Coordinated and transcribed monthly committee meetings.

• Assisted in the peer review process and credentialed the medical staff.

• Managed and trained all staff on the incident reporting systems.

• Scheduled appointments for department director and attorney meetings and subpoenas

Education 2004 - U.S. Christian Academy- GED Diploma

Summary of Qualifications

• Bilingual, fluent in English and Spanish

Efficient in MS Suite

References

Personal and business references furnished upon request.

Contact this candidate