Service Representative Customer

MELINDA MAJOR

**** ********* *****, *******, ******* 30824 · 404-***-****

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Energetic Customer Service Representative with 10+ years’ work in customer care and retail environments. Passionate about building sustainable customer relationships, driving brand loyalty, and increasing customer engagement.

CORE STRENGTHS

Great Communicator

Reliable/Dependable

Implement and Follow Safety Protocol

Time Management

Complaint Resolution

Attention to Detail

PROFESSIONAL EXPERIENCE

Interviewed customers to obtain information and explain available financial services, such as savings and checking accounts, Individual Retirement Account, Certificates of Deposit, Savings Bonds and Securities

Opened new accounts and answered customer questions concerning bank transactions

Investigated and corrected errors, following customer and establishment records and using calculator and computer

Counted and balanced cash deposited in teller drawer and process night depository

Assisted team members when necessary, in handling cash registers, organizing inventory and labeling products

Process utility bills and loan payments for customers with accuracy

Perform tasks such as locating merchandise for customer and scanning groceries

Operate machines making varies plastic parts according to cust01ner specifications

Checked for quality to ensure products met the standards of the employer

Performed COVID mitigation duties to keep the public safe

EMPLOYMENT

KJ’s Market (part-time) 10/2021 to current McDuffie County Government 06/2021 to 06/2022

BI-LO 01/2016 to 06/2021

Thomson Plastic 2004-2016

First Union National Bank 1997-1999

SC E&G Electric 1999-2000

EDUCATION

Augusta Technical College Banking & Financial Services

Diploma

References available upon request

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