Customer Service Sales Representative

Jaisri Gabriella Dixon

530-***-**** **************@*****.*** Chico, CA 95926

SKILLS

High Volume Dining

Ability to Lift 30 Pounds

Cool Under Pressure

Food Safety Standards

Upselling and Cross Selling

Dining Customer Service

Check Payment Processing

Transactions and Cash Handling

Service-Oriented

Conflict and Complaint Resolution

Wine Pairings

Liquor, Wine and Food Service

Specials Promotion and Upselling

EXPERIENCE

Server/Waitress, Japanese Blossoms, May 2007-April 2014 Chico, CA

Communicated with hosts, bussers and kitchen staff to prepare for and serve customers. Provided exceptional service to high volume of daily customers. Satisfied customers by topping off drinks and offering condiments, napkins and other items. Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.

Greeted customers, answered questions and recommended specials to increase profits. Promoted desserts, appetizers and specialty drinks to optimize sales. Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.

Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.

Entered customer food orders into computer system. Trained new employees to perform duties by showing how to [Task], [Task] and [Task]. Communicated effectively with patrons to establish preferences and dietary restrictions and make food and beverage recommendations.

Prepared both alcoholic and non-alcoholic beverages as specified by patrons, consistently delivering to tables or bar without spillage.

Explained menu options to guests, offered suggestions and took orders for food and beverages.

Processed customers' payments and provided receipts. Sales Representative, Larocca vinyards, June 2010-August 2012 Chico, CA

Created and implemented store displays, promoting sales and growth. Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.

Followed-up with clients after installations to assess quality service and customer satisfaction. Answered product questions with up-to-date knowledge of sales and promotions. Server/Restaurant Waitress, Roost Cafe & Bistro, May 2007-July 2011 Chico, CA

Greeted customers, answered questions and recommended specials to increase profits. Provided exceptional service to high volume of daily customers. Prepared salads, appetizers and garnishes to assist kitchen staff. Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.

Communicated with hosts, bussers and kitchen staff to prepare for and serve customers. Operated POS terminals to input orders, split bills and calculate totals. Entered customer food orders into computer system. Prepared and served cold, hot and [Type] beverages to guests. Monitored customer movements and quickly cleared empty tables for future customers. Communicated effectively with patrons to establish preferences and dietary restrictions and make food and beverage recommendations.

Processed customers' payments and provided receipts. Owner/Operator, Blue Lotus Bakery, July 2014-Current Chico, CA

Led startup and creation of operational procedures and workflow planning. In charge of running my custom vegan wedding cake business, specializing in organic custom cake designs. In charge of orders, inventory, social media page, baker, creator and delivering. EDUCATION AND TRAINING

Associate of Applied Science

Liberal Arts And General Studies, Butte College, Oroville CA June 2013

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