Service Representative Customer

BD Bonnie Dennis

Louisville, KY ***** 502-***-**** ***********@*****.***

PROFESSIONAL

SUMMARY

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. SKILLS Reading Comprehension

Issue and Resolution Tracking

Help Desk Support

Service Promotions

Troubleshooting Network Issues

Special Requests

Efficient Service

Resolving Problems and Incidents

Tracking and Documentation

Hardware and Software Repair

Collaborative Team Player

Voice and Data Service Migration

Device Installation

LAN and WAN Assessment

Remote Technical Support

Friendly and Patient

WORK HISTORY CUSTOMER\TECHINCAL SUPPORT REP II 11/2018 to CURRENT Charter Spectrum Louisville, KY

Resolved customer complaints by distinguishing, prioritizing and reporting technical issues.

Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.

Configured hardware, devices and software to set up work stations for employees.

Devised solutions to operations issues related to System and Software, working closely via phone, email, live chat and web teleconference. Uploaded new software, rolled out updates and applied patches to Type servers upon release to that Type and Type threats from penetrating networks.

Carried out day-to-day duties accurately and efficiently Collaborated with team members to achieve target results CERTIFIED NURSE ASSISTANT 03/2010 to 01/2017

Home

Transported patients between rooms and appointments or testing locations.

Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.

Maintained best-in-class standards for individualized care in Number-bed unit by continuously checking in with patients and families and quickly providing care.

Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.

Checked supply availability and laid out instruments for Type patient rooms.

Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.

Carried out day-day-day duties accurately and efficiently. Demonstrated respect, friendliness and willingness to help wherever needed.

Worked flexible hours; night, weekend, and holiday shifts. Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment. Proved successful working within tight deadlines and fast-paced atmosphere.

Maintained energy and enthusiasm in fast-paced environment. CUSTOMER SERVICE REPRESENTATIVE 01/2000 to 07/2009 Heartland Payment Systems Jeffersonville, IN

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. Answered customer telephone calls promptly to avoid on-hold wait times. Answered constant flow of customer calls with minimal wait times. Offered advice and assistance to customers, paying attention to special needs or wants.

Responded to customer requests for products, services and company information.

Provided primary customer support to internal and external customers. Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.

MEDICARE CUST 03/1989 to 06/1993

Humnana

Checked documentation for accuracy and validity on updated systems. Carried out administrative tasks by communicating with clients, distributing mail and scanning documents.

Verified client information by analyzing existing evidence on file. Generated, posted and attached information to claim files. Maintained strong knowledge of basic medical terminology to better understand services and procedures.

Made contact with insurance carriers to discuss policies and individual patient benefits.

Processed and recorded new policies and claims.

Posted payments to accounts and maintained records. Prepared insurance claim forms or related documents and reviewed for completeness.

Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt.

Modified, updated and processed existing policies. Calculated adjustments, premiums, and refunds.

Notified insurance agents and accounting departments of policy cancellations and changes.

Reviewed Number patient cases per week and verified insurance coverage information.

Processed Number invoices each Timeframe and mailed documentation to clients.

EDUCATION Bullitt Central High School, Shepherdsville, KY 08/1983 Completed professional development in Subject

Contact this candidate