DEBRA JORDAN, CPP SPHR

Winston Salem, NC ***** 336-***-**** adrvqk@r.postjobfree.com

Top-Level Management: Payroll Operations & Benefits Administration

“Delivering Operational Efficiency through Organized, Methodical and Logical Approaches” Accomplished, Strategic, and Employee-Centric Professional with progressive years of experience spearheading special projects, human resources management, payroll processing, benefits administration, case management, and employee relations.

Leverage expertise in processing payroll, benefits, tax payments, W2 filing and audit of retirement plans, including 401(k) & Pension.

Equipped with a valuable background supporting human resources operations, including administrating payroll distribution, overseeing employee relations, organizing new hire onboarding, and facilitating the staffing process.

Proven ability to handle multiple tasks, meet deadlines and deliver quality outputs while thriving in a fast-paced environment. CORE COMPETENCIES

Payroll Management Auditing General Ledger Maintenance Organization Skills Tax Processing Benefits Administration Confidentiality of Sensitive Information COBRA Administrative Support Client Service Wage & Labor Law Compliance Teamwork & Coordination Communication Skills Flexibility & Adaptability Analytical Skills Attention to Detail System Analytics & Troubleshooting Technical Skills: iWork (Pages, Numbers, Keynote ) Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) HRIS BI Reporting Kronos Adobe Creative Suite Webex Teams HRIS UKG Workforce Timekeeper Electronic Filing CAREER HIGHLIGHTS

Provided administrative support and acted as supervisor in payroll administration, benefits, and compliance investigations.

Utilize proficiency in operating HRIS and other HR software, managing accounts and maintaining FMLA packages.

Oversaw staffing, employment processing, records management, and employee relations; aligning workflow with business goals. PROFESSIONAL EXPERIENCE

Truliant Federal Credit Union Winston Salem, NC

HR Generalist & Payroll II April 2020 – June 2022

Kept up to date with HR best practices, state regulations, and business requirements & goals to drive consultative HR services.

Demonstrated exceptional management skills in maintaining HR procedures and evaluating data sources within UKG HRIS.

Facilitated training on the UKG Management Platform and provided counsel consistent with Truliant policies; relayed assistance in responding to payroll, FMLA, and remediation policies concerns.

Processed taxes and payroll of 800+ employees in compliance with federal, state, and local payroll, wage, and hourly law.

Assumed the role of key resource person and liaison regarding employee taxes, levies and garnishments, and W2.

Monitored and reconciled payroll reports and general ledger to ensure accuracy and timeliness of submission to the IRS.

Served as the Administrator of Dependent Care Flexible Spending Plan and provided consistency and remarkable assistance in processing and auditing employee pension plans, 401(k) submissions, and employee deductions and loans. Key Contributions:

Implemented human resources initiatives and effectively facilitated employee relations while actively serving as part of the Employee Engagement Planning committee for 10+ years.

Ensured high accuracy and efficiency by meticulously monitoring and overseeing the complete lifecycle of payroll processing. Truliant Federal Credit Union Winston Salem, NC

Payroll Administrator II January 2016 – March 2020

Managed bi-weekly/semi-monthly payrolls of employees, along with employee records in the human resource information systems (HRIS).

2 Debra Jordan 336-***-**** adrvqk@r.postjobfree.com

Worked closely with accounting staff to coordinate accurate payrolls, benefits-related expenses, and other financial information including reconciling 17 monthly general ledgers.

Complied with federal, state, local, and other related laws, as well as regulatory standards in administrating payroll and benefits. Payroll Administrator June 2010 – December 2016

Oversaw payroll management, benefits administration, and new hire onboarding process while ascertaining legal compliance.

Championed employee relations and HR best practices while serving as the point of contact for all payroll and benefit inquiries.

Captained the smooth flow of employee information and statistics by coordinating with payroll, HR, and finance teams. ADDITIONAL PROFESSIONAL EXPERIENCE

Truliant Federal Credit Union Winston Salem, NC

Payroll Clerk

Administered employee payroll data, from gathering to reviewing, and accurately submitted it to the payroll manager.

Addressed employee feedback and maintained records simultaneously to heighten employee retention and engagement. Member Service Representative & Member Contract Center

Managed service operations, ensuring standards were maintained while promoting organizational goals and service excellence.

Led the deliverance of quality services through prompt client guidance and correspondence, guaranteeing the accurate implementation of solutions and process improvements on requests, reports, and claims to achieve operational objectives. EDUCATION AND PROFESSIONAL DEVELOPMENT

Administration Guilford Technical Community College May 1983 Bachelor of Christian Counseling Impact University, Clemmons, NC June 2019 Pastoral Ordination Agape Faith Church June 2019 Senior Professional in Human Resources Certification (SPHR) HRCI May 2020 Certified Payroll Professional Certification (CPP) APA September 2010 Notary Public Davidson County, NC June 2015

AWARDS & RECOGNITIONS

Bonita Hauser Award, Truliant Federal Credit Union October 2019 Volunteer of the Year Award February 2006

PROFESSIONAL AFFILIATION

Member, American Payroll Association September 2010 LEADERSHIP & VOLUNTEER EXPERIENCE

Planning Member, Truliant Federal Credit Union - Employee Engagement Team (2013 – 2022) Counselor, Triad Dream Center (2015)

Group Leader, Celebrate Recovery (2021)

Department Ministry Leadership Team, Elementary School Age Ministry (2003 - 2013) Department Ministry Leadership Team, Middle and High School Age Ministry (2013 - 2021)