Customer Service Support

Cynthia L. Bell Missouri City, TX C: 832-***-****

adrvqg@r.postjobfree.com

Summary

Extremely detailed oriented administrator with experience with inventory, receiving and distributing supplies, and customer support while always ensuring confidentiality and accuracy. Represent company with friendly, professional demeanor at all times.

Skills

•Excellent organizational skills with the ability to multi-task

•Familiarity with basic inventory medical principles

•Communication skills allowing good working relationships

•Demonstrates critical thinking skills

•Outstanding verbal and written communication skills

•Ability to work in a fast-paced environment

•Demonstrates ability to work alone and with a team

•Excellent analytical and creative problem-solving skills

Experience

Screening Personnel Associate Texas Children’s Specialty Clinic - Sugarland, Texas 04/2018 – 11/2021

•Assists employees, contractors and patient families with appropriate screening questions

•Screen patients, employees, and visitors by administering temperature readings and health screening questionnaire

•Check clinic schedule and patient records to see if the patient has an appointment;

•Work with other department staff to communicate patient or scheduling needs and patient screening information;

•Assess patient medical status to ensure emergency situations are addressed promptly

•Responds to all customer requests in a courteous and professional manner

•Dispenses procedure masks for use by staff, contractors and patient families

•Perform other duties as assigned to support Texas Children’s Specialty Clinic Vision, Mission and Values.

Teacher SHIPRA Montessori School – Pearland, Texas 02/2017 to 04/2018

•Provided nurturing and stimulating environment to facilitate children’s growth, exploration and participation.

•Maintained clean and safe classroom environment for children.

•Coordinated with other teachers to develop lesson plans for children to develop their social, emotional, and physical skills.

•Observed the child and interpret the child’s needs.

•Treated all children unconditionally and with same importance level.

•Coordinated regular communication with parents regarding their children’s progress.

•Supervised and manage children both inside and outside the classroom.

•Monitored and track children progress on regular basis.

Sales Team Lead Sam’s Club - Houston, Texas 10/1991 – 07/2017

•Assisted the store management team with general supervision in assigned department and other areas of the store as needed

•Managed assignments, leading & communicating company objectives to associates, and providing on-floor training of all associates

•Upheld company standards for merchandise presentation of the best apparel and company brands in goods

•Interacted with customers to show passion, knowledge, dedication, and commitment in their shopping experience

•Supported company standards of passionate customer service and selling through customer engagement

•Promoted company programs including club memberships and credit options, and other special promotions

•Conducted audits on merchandise on sales floor

•Used scheduling systems to schedule associates for the demand needed for the department

•Ordered and maintained inventory for the department.

•Answered multiple telephone calls, utilizing switchboard, taking inquiring customers’ orders.

•Processed orders, with accuracy, needed by customer and members

•Checked and verified customer orders to perform exceptional customer service.

•Balanced cash registers, to ensure accuracy.

Education

Certification: Floral Design Texas State Technical Institute – Waco, Texas 05/ 1983

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