Data Entry Customer Service
Resume:
JAYVON MITCHELL
Winston-Salem, NC *****
***********@*****.***
Knowledgeable Dispatcher with 15 years of experience. Adept at checking on field personnel and solving concerns with self-directed and flexible approach. Great team management and complex problem-solving skills. Resourceful multitasker with proven skills in scheduling drivers, optimizing routes and prioritizing calls. Service Requests
Effective Communications
Service Vehicle Dispatch
Schedule Coordination
Route Planning and Adjustment
Schedule Management
Improving Operations
Equipment Location Identification
Coordinating Urgent Deliveries
Work Crew Dispatch
Delegating Work
Job Specification Review
Monitoring Field Personnel
Delivery Procedures
Work Personnel Advisement
Team Work Scheduling
Client Interaction
Problem Assessment
Service Planning
Critical Thinker
Data Entry
Service Coordination
Customer Request Management
12/2014 to 06/2022
RELIABLE TANK LINE
Winston-Salem, NC
Dispatcher
Supervised driver dispatching, route planning and vehicle tracking for over 30 drivers. Tracked changes in computer system to keep records current and accurate. Answered customer requests with information about product availability, shipping information and status updates.
Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements and service needs.
Reported delays, accidents or other traffic and transportation situations. Kept detailed and updated records of calls in physical and electronic databases. Managed daily delivery and work schedules to maximize coverage. Monitored dispatch board and adjusted call priorities regularly based on caller needs. Communicated with individuals within inbound call center setting to complete dispatch support for calls. Trained employees on triaging and dispatching procedures to properly handle daily calls. Identified locations and needs of callers to accurately send assistance. Utilized various software systems to facilitate movement, planning and scheduling. Alerted personnel of road and weather hazards to minimize accidents and delays. Set schedules, implemented new policies and worked with managers to optimize operational procedures and establish clear objectives.
Addressed questions, problems or requests for service or equipment. Scheduled and dispatched daily roadside assistance calls based on caller locations and available employees. Relayed work orders and information between work crews, supervisors and field personnel. Documented services performed, operations information and dispatch details in system. Maintained current knowledge of personnel in field and completed deliveries or delays. 04/2009 to 12/2014
SPEEDWAY
Winston-Salem, NC
Dispatcher
Tracked changes in computer system to keep records current and accurate. Answered customer requests with information about product availability, shipping information and status SUMMARY
SKILLS
EXPERIENCE
updates.
Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements and service needs.
Managed daily delivery and work schedules to maximize coverage. Kept detailed and updated records of calls in physical and electronic databases. Trained employees on triaging and dispatching procedures to properly handle daily calls. Investigated and resolved customer and vendor issues to retain business. Identified locations and needs of callers to accurately send assistance. Alerted personnel of road and weather hazards to minimize accidents and delays. Recorded results of service calls to create report summaries for senior management. Set schedules, implemented new policies and worked with managers to optimize operational procedures and establish clear objectives.
Addressed questions, problems or requests for service or equipment. Facilitated on-schedule movement of trains, according to train orders and schedules. Documented services performed, operations information and dispatch details in system. Arranged for repairs to restore service and schedules. Supervised driver dispatching, route planning and vehicle tracking for over 40 drivers. 04/2008 to 04/2010
WILCOHESS
Winston-Salem, NC
Cashier Team Lead
Assisted with training new cashiers and customer service team members to increase speed of onboarding. Inventoried stock and placed new orders to maintain supplies for expected demand. Answered customer questions and provided store information. Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans.
Tracked company inventories, moved excess stock and arranged products to improve sales. Verified customer age requirement for alcohol or tobacco purchases. Authorized discounts and special actions to resolve customer disputes and maintain satisfaction. Rotated and merchandised products at point-of-sale to improve impulse buy rate. Scanned, priced and bagged customer groceries quickly to keep lines moving. Processed payments promptly for customers to exceed productivity standards. Directed trash removal and sanitation procedures to keep aisles and register area organized. Performed merchandising and signage updates during weekly and seasonal promotional changes. Managed employee scheduling according to availability, forecasted customer levels and labor cost controls. Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from staff.
Processed refunds for worn, damaged and broken merchandise. Monitored cash drawers in multiple checkout stations to confirm adequate cash supply. Trained new team members in cash register operation, stock procedures and customer services. Prepared cash deposits and balanced store safe for opening and closing of business. Learned roles of other departments to provide coverage and keep store operational. Helped customers find specific products, answered questions and offered product advice. ASSOCIATE OF APPLIED SCIENCE: NONPROFIT MANAGEMENT 06/2018 Forsyth Technical Community College, Winston-salem, NC ASSOCIATE OF APPLIED SCIENCE: BUSINESS ADMINISTRATION AND MANAGEMENT 06/2014 Forsyth Technical Community College, Winston-salem, NC EDUCATION AND TRAINING
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