Crystal Crunkelton

**** *** ********** **

Waycross GA 31503

912-***-****

adrvpv@r.postjobfree.com

To whom it may concern:

Are you looking to add a motivated problem solver with superior customer relation skills to your legal team? I believe that my proven communication skills, upbeat attitude and ability to learn under tight deadlines will make me an effective receptionist.

I am a highly results-oriented customer services associate with over 5 years’ experience building productive and positive relationships with diverse customers. I thrive in team settings, work efficiently to solve customer problems, and always stay cool under pressure. The qualities I know I will bring to your team include:

Customer Service: I have a proven track record in solving customer issues related to product use, troubleshooting and billing in an effective and professional manner. I've been named Customer Service Associate of the Month six times in three years out of a team of 100+ employees.

Professional Attitude: As my references will attest to, I have a knack for always staying positive and upbeat, regardless of the situation, whether it's an unhappy customer or an unusually busy call volume.

Passion and Motivation: I have a true passion for customer service and take pride in helping make consumers happy. I am also highly motivated to progress in my career and eager to grow and succeed in a fast-paced environment.

I've attached a resume with more information about my background and how it helps make me the perfect fit for the position at hand. I feel confident that based on my customer-focused background and outgoing personality, that I could step in and start making a great contribution to your company on day one. Thank you for your time, and I look forward to hearing from you soon.

Sincerely,

Crystal Crunkelton

Crystal Crunkelton

3887 Old Waltertown Rd

Waycross, GA 31503

Cell:912-***-****

adrvpv@r.postjobfree.com

Professional Summary

Experienced Customer Service Representative with expertise providing customer support in high call volume environments. I also have exceptional computer aptitude and telephone etiquette.

Skills

• Skilled in call center operations

• Customer interface expertise

• Talented client relations

• Exceptional workflow management

• Adheres to customer service procedures • Persuasive speaker

•Committed to maintaining data integrity

Work History

04/2014-Present

Independent direct sales/ customer service agent

•Proficiently shared all products with potential customers

•Effectively answered inbound calls pertaining to the products

•Responsibly entered all data concerning the customer and their questions

•Handled each call with care and concern as well as the sales

02/2013 to 04/2014

Collection agent

Enhanced Recovery Company – Waycross, GA

•Effectively managed a high-volume of inbound and outbound customer calls.

• Addressed and resolved customer product complaints empathetically and professionally. •Gathered and verified all required customer information for tracking purposes.

•Defused volatile customer situations calmly and courteously.

• Accurately documented, researched and resolved customer service issues

•Mastery of customer service management systems and databases.

•Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.

04-01/08-03

Receptionist/PBX Operator/Customer Service Representative Daufuskie Island Resort & Spa- Daufuskie Island, SC •Answered phones in a high volume capacity

•Checked guests into and out of their rooms

•Made sure the correct data was entered and kept up for each guest •Provided guests with all the amenities available to them

•Kept up with all record per each guest in and out of the resort

01-99/03-01

Waiter/cook/manager

Marshside Mama’s –Daufuskie Island, SC •Provided customer service to each guest

•Took orders of each guest

•Prepared food for guest

•Made sure the money for their bill was collected •Kept records of all orders in and out

•Balanced cash register at the end of night •Payroll / bookkeeping

Education

2005

Master Cosmetologist Diploma: Cosmetology

2003

Lighthouse Christian Academy- Diploma

2003 G.E.D

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