Customer Service Civil Engineering
Resume:
ANAKHA.R.ANIL
MOB: +971-**-******* (U A E)
+91-944******* (India)
WhatsApp +971-**-*******
Email: ***************@*****.***
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RESUME
OBJECTIVE:
Seeking a career that is challenging and interesting, and lets me work on the leading areas of technology, a job that gives me opportunities to learn, innovate and enhance my skills and strengths in conjunction with company goals and objectives. CORE COMPETENCIES:
● Customer Care Service & Billing Management.
● Documentation & Accountability skills.
● Project & Contract Management
● Structural Investigation, Design and Optimization
● Construction Management
● Tender Evaluation Process.
● Quantity Surveying & Rate Analysis.
● Quality Assurance & Control.
OTHER SKILLS:
● Communication & Relationship management.
● Labour & Time Management.
● Budgeting & Cost Controls.
● Safety Inspections.
● Assemble Project Deliverables.
PROFESSIONAL EXPERIENCE:
TRAINEE ENGINEER / CUSTOMER SERVICE - B&B Group of Constructions - India (2017 - 2020)
● Prepared and maintained productivity reports and spreadsheets
● Communicated through the mediation process with the Clients, staffs, contractors and suppliers
● Collaborated with the team to close daily, by endorsing the company's customer service program.
● Managed relationships with clients by providing high levels of customer service at satisfactory level.
● Build and maintain business relationships with customers.
● Conducting quality assurance survey with customers and providing feedback to the company.
● Follow up on delay payments and resubmit billing as needed
● Prepare and send invoices to clients and customers.
● Check and issue billing adjustments to customers and validate billings invoices.
● Track, verify and mail customers refunds and coordinate with accounts receivable and payable departments.
ANAKHA.R.ANIL
MOB: +971-**-******* (U A E)
+91-944******* (India)
WhatsApp +971-**-*******
Email: ***************@*****.***
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JUNIOR ENGINEER/SITE SUPERVISOR - B&B Group of Constructions - India (2021- Present)
● Tracked, communicated, forecasted and managed project costs and executed project- specific changes and risk management procedures.
● Conducted inspections, completed documentations and fulfilled administrative requirements to procure, maintain and terminate necessary environmental permits.
● Executed project-specific document control processes and procedures.
● Managed, reviewed and submitted payment for subcontractors, vendors and invoices generated onsite: administered project procurement and purchasing plan.
● Work on engineering designs preparing reports, construction drawings, specifications, calculations, equipment selection for various project. May include Defect coding and assessment of waste water collection systems.
● Implementing the integrated management system including the Quality Management System.
● Perform site layout, grading, drainage infrastructure and roadway design.
● Produced and issued precise technical specifications and data sheets. ACADEMIC QUALIFICATION:
● BE in Civil Engineering Anna University, India 2018- 2021
● Diploma in AutoCAD MCET, Tamil Nadu, India 2016- 2017
● Diploma in Civil Engineering Anna University, India 2015- 2017
COMPUTER PROFICIENCY:
● MS Office Professional
● AutoCAD
PERSONAL DETAILS:
Date of birth : SEPT 8th 1997
Marital status : Married
Nationality : Indian
Languages known : English, Hindi and Malayalam
Visa status : Visit Visa.
Visa expiry date : December 2021
DECLARATION:
I solemnly declare that, all the above information is correct to the best of my knowledge and belief and I am able to prove certificates at board of Interviewer.
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