KENNETH

GINSBERG

** *. ******* ***, *******, PA 15059, 724-***-****, adrvpl@r.postjobfree.com

PROFESSIONAL SUMMARY

Highly experienced and personable manager, front office associate, and concierge. Skilled at meeting customer needs with a confident, patient, and reasoned demeanor. Seeking a return to management, retail or otherwise.

RELEVANT SKILLS

Exceptional customer service and management skills, with a focus on problem-solving and leadership.

Understands profits and what it takes to achieve them.

A track record of business success, including effective inventory management, scheduling, and maintaining an enthusiastic staff and customer base through world-class service and creative marketing.

Adaptable – changed professional focus when personal circumstances necessitated such (caregiver / night auditor for overnight work, etc.)

Skilled communicator, both in-person and digital. Comfortable with technology of all levels.

MANAGEMENT/RETAIL EXPERIENCE

Manager/Assistant Manager Nov 2001 - Dec 2009

EB Games/GameStop BEAVER VALLEY MALL PLAZA Monaca, PA

Implemented unique promotional strategies that consistently exceeded revenue goals. Received company marketing and sales awards.

Covered daily business requirements with well-organized scheduling and properly delegated assignments.

Trained and developed an effective, enthusiastic staff that excelled in their roles.

Met financial targets by establishing budgets and controlling expenses.

Implemented new policies to reduce waste, streamline activities, and better control expenses.

Provided accurate, detailed reports on daily operations.

Maximized employee performance with effective training and close mentoring.

Emphasized and encouraged promotion from within. When otherwise necessary, brought in well-qualified outside employees to fill important vacancies.

OTHER WORK EXPERIENCE

Night Audit and Front Desk Agent February 2018 - Present

Courtyard Pittsburgh Marriott 450 Cherrington Pkwy, PA

Maintained strict property security, monitoring visitors and granting/restricting access.

Concierge services: Assisted guests by recommending establishments, setting up reservations, and coordinating transportation.

Responsible for responding to/resolving guest billing issues, inquiries, and service complaints.

Maintained data security and confidentiality, interacting with guests diplomatically to safeguard personal information shared at check-in and check-out.

Act as night shift Manager-on-Duty for a fully staffed 148-room property.

Input of daily revenue to Accounts Payable and Accounts Receivable.

Organize effective schedules based on expected guest loads.

Night Auditor and Front Desk Agent

Embassy Suites by Hilton Coraopolis, PA

February 2015 - February 2018

Same job duties as courtyard Marriott

Caregiver

Self-employed Midland, PA

January 2009 - January 2015

Improved well-being of patients by assisting with daily living needs and personal hygiene.

Supported client needs with basic housekeeping and food preparation.

Documented patient care and actions using Windows/Office software.

Helped patients with transportation to and from medical appointments.

Helped with post-operative recovery, encouraging ambulation, and checking dressings.

Promoted quality of life by empowering residents to safely complete tasks within capability levels.

Managed patient medications, organizing schedules and setting up reminders.

Kept clients mobile using safe mobility assistance.

Improved patient care and outcomes through close collaboration with healthcare team.

Assisted with client nutrition by shopping for healthy ingredients and preparing balanced meals.

Provided communication assistance, typing correspondence, and obtaining information from outside sources.

EDUCATION

Bachelor of Communications

State University of New York, New Paltz, NY

May 1992

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