LAURA SANCHEZ 509-***-****

** * * **, *****, WA 99301 E-mail: adrvp8@r.postjobfree.com

CUSTOMER SERVICE

Successful Experience in Responsible, High-visibility, and Multitask Environments

“Solving Problems and Taking the Initiative”

Solid Contributor to Organizational Goals and Objectives Highly motivated Administrative Professional recognized for exceeding organizational administrative goals utilizing solid communication, interpersonal, and team-building skills. CORE STRENGTHS

■ Customer service management ■ Bilingual/Bi-literate in Spanish

■ Communication skills (verbal/written) ■ Organization & time-management skills

■ Problem solving in high-stress working conditions ■ Customer relations

■ Flexible and adaptable to changing environments ■ Interpersonal skills

■ Office Orientation (phone etiquette) Well-organized and efficient Computer systems and software including MS office, Word, Excel, PowerPoint and Outlook QUALIFICATIONS

Operate office equipment such as fax machines, copiers, and phone systems, and use computers for spreadsheet, word processing, database management, and other applications.

Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.

Greet visitors and callers, handle their inquiries, and direct them to the appropriate persons according to their needs.

AREAS OF EXPERTISE

BUSINESS/PROJECT MANAGEMENT; Organized, take-charge professional with exceptional follow-through abilities and detail orientation; oversee projects from concepts to successful conclusion. Effectively prioritize a broad range of responsibilities to consistently meet tight deadlines.

TEAM BUILDING; Demonstrate ability to provide vision and then translate that vision into productive action. Combine strong planning, organization, with effective problem-resolution, and relationship skills. Recognized as a resource person, problem solver, and troubleshooter.

COMMUNICATION/INTERPERSONAL SKILLS; Highly articulate and effective communicator. Possess strong interpersonal skills; work effectively with individuals on all levels. Listen attentively, assess situations, question assumptions, and propose well-considered solutions.

PROBLEM-RESOLUTION/PERSUASIVE SKILLS; Defuse tense situations by identifying and addressing core issues, and resolving conflicts; maintain composure under stress.

ANALYTICAL SKILLS; Review and evaluate statistical data, identify inefficiencies, Knowledge of Microsoft Windows (Word, Excel, PowerPoint) and Internet applications. Page 1 of 1

LAURA SANCHEZ 509-***-****

21 W A St, Pasco, WA 99301 E-mail: adrvp8@r.postjobfree.com Page 2 of 2

PROFESSIONAL EXPERIENCE

Pasco School District, Para Educator (Substitute), Pasco WA 03/13 to present

Provide extra assistance to students with special needs, such as non-English-speaking students or those with physical and mental disabilities.

Tutor and assist children individually or in small groups to help them master assignments and to reinforce learning concepts presented by teachers

Discuss assigned duties with classroom teachers to coordinate instructional efforts. Physicians Immediate Care & Medical Centers, Medical Secretary, Richland, WA 07/13 to 10/13

Schedule and confirm patient diagnostic appointments, surgeries, or medical consultations.

Compile and record medical charts, reports, or correspondence, using typewriter or personal computer.

Interview patients to complete documents, case histories, or forms, such as intake or insurance forms. Just Roses, Florist, Kennewick WA 02/12 to 08/13

Plan arrangement according to client's requirements, utilizing knowledge of design and properties of materials, or select appropriate standard design patter

Perform office and retail service duties such as keeping financial records, serving customers, answering telephones, selling giftware items and receiving payment. NCAA/Hanford Collectors, Administrative Assistant/Data Entry, Pasco WA 09/05 to 10/07

Manage front office and dealt effectively with diverse clientele.

Maintain client information, review correct client data and perform data entry.

Handled payments and bank deposits, balancing till for deposit.

Utilize MS Word to process correspondence, reports, and invoicing.

Dealt with numerous customers’ daily resolving problems and promoting public relations. Aging and Long Term Care, Care Taker, Kennewick, WA 04/04 to 08/05

Provide in home care for elders in elders own home.

Made sure all clients needs were met but not limited to: making proper balanced meals according to clients health needs.

Tri-City Laboratory, Phlebotomist, Kennewick, WA 05/03 to 05/04

Provide excellent phlebotomy services to diverse clientele

Provide customer satisfaction through appropriate interaction and responsiveness

Accurate and thorough documentation of necessary records.

Maintain State and Federal regulations FDA, OSHA, as well as company procedures EDUCATION

Columbia Basin College Pasco, WA

Currently pursuing Associates of Arts Degree 1998 to present

Pasco Senior High School, Received Diploma 1991

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