Jennifer Mcintyre

Customer Service Rep

Tucson, AZ 85730

adrvoo@r.postjobfree.com

+1-520-***-****

To be a part of a company that will allow me to further my education and knowledge while moving forward in my career.

Authorized to work in the US for any employer

Work Experience

Customer service / benefits manager

OptumRx - Tucson, AZ

November 2015 to February 2021

Assisted clients with refilling mail-order prescriptions. Explained insurance plans and benefits to members enrolled in Medicare and commercial health plans Answered questions about orders and took actions to make sure members received medications on time. Took care of any issues with pharmacy, prior authorization, and other various departments. Cashier

Walmart - Tucson, AZ

May 2013 to January 2015

Opening and closing of register and assuring that all monies had been accounted for. Assisting customers with purchases, refunds or exchanges. Establish or identify prices of goods. Answered questions or helped customer with locating goods.

Personal Caregiver/

Private home - Tucson, AZ

November 2009 to March 2013

Administer prescribed oral medications under the written direction of the physician or as directed by home care nurse or aide, and ensure the patient takes their medication. Provide patients with help moving in and out of beds, baths, wheelchairs or automobiles and with dressing and grooming. Cleaning of linens, laundry and assisting with personal care needs. Plan, purchase, and prepare and serve meals to patient according to prescribed diet. Accompany client to doctors' offices or on other trips outside the home providing transportation, assistance and companionship. Direct patients in simple prescribed exercises or in the use of braces or artificial limbs.

Education

GED

Az ged testing center - Tucson, AZ

Skills

• Cashier (2 years)

• Receptionist (1 year)

• Office Skills (1 year)

• Customer Service

• Cash Handling

• Senior Care

• Retail Sales

• Guest Services

Assessments

Customer focus & orientation — Proficient

May 2022

Responding to customer situations with sensitivity Full results: Proficient

Customer service — Proficient

May 2022

Identifying and resolving common customer issues

Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

SKILLS

I am a team player who is willing to take on additional responsibilities. I am able to accomplish a large amount of work in a small amount of time. The client comes first and foremost, their comfort and quality of life are what matters to me. I am able to be very personable while maintaining a professional attitude.

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