Funicello Y. Handy

**** ****** ****

Charlotte, NC 28269

252-***-****

adrvod@r.postjobfree.com

WORK EXPERIENCE:

August 2021 – Present Reynold’s Consumer Products/ Charlotte, NC

Package Material Operator

Maintaining belt line with cups for packaging and filling cup bin for use when machine breaks down

Running Rimmed machine

Packaging cups on pallet bed when come down beltline from rimmed machine

Clean up, dispose defected bags, and cups, keep supplies stocked, sweeping between machines, and around pallets

April 2021 – July 2021 Manpower, Wilson, NC/ Nomaco, Zebulon, NC

Production Associate

maintaining production equipment and assemblies

ensuring quality control

overseeing manufacturing personnel, ordering materials, checking packaging and shipping of the product

managing clerical tasks like work orders

July 2019 – March 2020 Continuum Global, Cary, NC

Customer Service Agent

Receive in bound calls, answer questions about customers Aetna insurance benefits

Contact providers if need to on customers behalf

Appeals/Grievances when need to

Follow up on claims /reimbursements for Aetna customers

Resolves patient complaints by finding problems and coordinating proper corrective action

June 2019 – April 2021 FedEx Ground, Durham, NC

Package Handler

Load and unload packages, boxes, and general freight

Sorting of packages of varying sizes and weights by hand, including lifting, pushing, pulling,

carrying, scanning, placing packages, as well as physical bending, twisting, kneeling, and in a

safe and efficient manner

November 2018 – March 2019 CVS Specialty Pharmacy, Raleigh, NC

Pharmacy Service Representative I

Responds to telephone inquiries and orders from homecare patients and referral sources

Processes telephone orders by preparing patient paperwork.

Verifies insurance and/or other method of payment

Accurately keeps files of all patient account profile information and referral source data

Resolves patient complaints by finding problems and coordinating proper corrective action

October 2017 – September 2018 US Postal Service, Washington, NC

Assistant Rural Carrier

Using dynamic route descriptions, delivers packages on Sundays and saw holidays. May case, deliver, and collect mail

Loads packages and delivers packages to customers along a prescribed route

Sorts mail in delivery sequence for the assigned route

Loads mail and packages in vehicle

Delivers mail and packages to customers along a prescribed route or as an auxiliary assistant by a vehicle

August 2016 – April 2018 Alorica, Rocky Mount, NC

Customer Service Representative

Answer inbound calls in a call center and processing medication orders and reach sales goals

Use communication skills in a listening to and resolving issues

Document updated information into customers account and processing credit card payments over the phone

Make outbound calls to reach sales goals

Top sales performer

May 2015-July 2015 Clinical at Pitt County Health Department

Took height and weight for adults and children in WIC program, prenatal visits

Take patient vital signs at proper times

Noted documentation in patient files, educate patients, and sanitize exam room

Centrifuge blood samples

Test equipment for QC

Prick patients for blood sample

May 2012 – May 2015 Pitt Community College, Winterville, NC

May 2015 Associate of Applied Science, Medical Assisting, Pitt Community College

November 2008 – May 2010 West Corporation, Rocky Mount, NC

Customer Service Representative

Answer incoming calls from customers in a call center and processing medication orders

Use communication skills in listening to and resolving issues

Document updated information into customers account and processing credit card payments over the phone

Manage escalated phone calls from customers

Always make perfect attendance

Always make outbound calls to reach sales goals

January 2003 – March 2008 Reid’s Health Care, Wilson, NC

Office Manager/Representative

Perform administrative, clerical, and human resource management. Tasks include visiting clients’ homes and distributing payroll

March 1997-January 2003 Sharpe’s Home Daycare, Wilson, NC

Daycare Owner/Provider

Fulfill contracts between provider and parents, stay current with state regulations

Provide proper nutrition with as well as interaction through education and outside playtime interaction with children

SKILLS/QUALIFICATIONS:

Experience in teaching, and great customer service, very compassionate and caring person

Exceptionally good verbal and written communication skills, good organizational and networking skills

Excellent people motivating skills

EDUCATION:

May 2015-Associate of Applied Science, Medical Assisting, Pitt Community College

May 1988 – Diploma in General Office, Wilson Technical Community College

July 2011 – State of North Carolina Career Readiness Certificate, Pitt Community College

ACTIVITIES:

May 2013 Pitt Community College Inducted to National Society of Leadership

November 2013 served as a volunteer with Salvation Army for Toys for Tots

REFERENCES: Available Upon Request

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