Sr business Analyst
Resume:
JOYPREET SINGH
adrvlh@r.postjobfree.com
Professional Summary
A highly analytical and self-motivated Business Analyst with over 6 years of experience in requirements engineering, business process modeling, and stakeholder management to achieve digital transformation within various domains such as Retail, Insurance, Banking, and Telecom, by successfully delivering multiple technical and business projects. Apart from strong leadership, also possesses excellent relationship-building skills, with the ability to support, manage and influence key stakeholders up to C-Level executives., Seasoned at utilizing Both Agile and Waterfall methodologies(SDLC) along with various project management techniques with a proven track record in working on challenging business change projects.
Skills and Competencies
Requirements Gathering & Management
Process reengineering & Process mapping
Full SDLC Experience: Agile & Waterfall
Stakeholder Management
User Acceptance Testing (UAT).
Jira, Confluence, Teams, MS Visio, MS SharePoint
SQL, Tableau, Power BI.
Project Management, MS Project
Data Analysis, Mapping, Analytics, ETL
MS Word, Excel, PowerPoint, Outlook
Mock-ups/ Prototypes, Flow-charts, UML, BPMN
Unit Testing/ Application testing, SIT - System Integration Testing, UAT – User Acceptance Testing, Sanity Testing, Smoke Testing
Professional Experience
Canadian Tire, Toronto Feb 2020 – Present
Sr. Business Analyst
Decomposed Epics into User Stories with appropriate acceptance criteria, and created user-story mapping along with the product owner to determine the Minimum Viable Product.
Applied business analysis tools and techniques in a balanced manner while adhering to Agile principles.
Prioritized product backlogs taking current market conditions, corporate priorities, integration needs, and technological upgrades into consideration.
Using Jira dashboards, documented Epics with acceptance-criteria, user stories, and use cases and uploaded required architecture documents to Confluence.
Conducted an analysis of the current state, the future state, and the transitional state of the systems, identified gaps and recommended alternatives through process reengineering.
Designed solutions based on interactions with various end-users and stakeholders assuring that solutions are in line with Business needs.
Participated in weekly status meetings and tracked team’s performance based on Burn-up/ burn-down charts for every phase.
Created API user stories based on interactions with key SHs and integrated them internal systems.
Conducted Cost/ benefit analysis and anticipated risks to timely communicated turnaround times to manage client and Stake Holders ‘expectations.
Conducted a thorough impact analysis of the project by working in collaboration with various SHs from different functions of the business.
Created new offers based on feasibility studies by extracting and comparing product data from back end (Inventory, wish-list) using SQL queries.
Utilized CRM, data mapping and writing specifications for software development in order to define integration points between multiple systems.
Served as a liaison between the Users and development team, assuring that business needs are accurately translated into efficient IT- based solutions.
Analyzed project scope, available resources, and product backlog priority to manage release planning efficiently.
Assisted Product Owner, Scrum Master, and members of the Scrum Team in preparing the sprint backlog and defining sprint goals by actively participating and contributing to Sprint planning meetings.
Contributed to Backlog refinement sessions that ensured the backlog was prioritized for the next sprint and the top user stories were completed as per the DOR(Definition of Ready)
Sunlife Insurance, Toronto Sept 2018 – Jan 2020
Business Analyst
Provided guidance and facilitation for Release Planning, Sprint Planning, daily scrums, Backlog grooming, and Retrospective meetings.
Supported the development teams in breaking down EPICS/complex user stories into simpler executable versions.
Ensured accuracy and compliance of user stories with the acceptance criteria so that they are accepted and validated without any disputes.
Logging and maintaining issues (Epics, Stories, and Tasks) onto JIRA.
Extracted data using SQL queries to evaluate market share for each policy type to develop promotional offers.
Contributed to estimation meetings with the development team to provide high-level estimates for the items on the product backlog.
Prepared use cases and process flow diagrams for the project according to functional requirements.
Supported the Scrum Master in conducting Daily Scrum Meetings, Monthly Reviews, sprint reviews, and sprint retrospectives, along with the identification of action items for process improvement.
Analyzed business cases and presented cost-effective alternatives for process changes for a project.
Analyzed complex data and recommended solutions to improve customer relationships and retention rates using SQL and other Microsoft tools.
Successfully transitioned three development teams from a Waterfall methodology to an Agile methodology.
Effectively collaborated with two Agile Scrum teams and one Kanban team to accurately translate business requirements into user stories.
Developed BPMNs and use cases to better understand business processes and extensively utilized JIRA to document epics, user stories, and supporting documents.
Worked closely with Product owner for Monthly reviews, release planning, Backlog grooming, prioritizations of items and high-level estimation of user-stories.
Provided scrum team with adequate just-in-time documentation and artefacts to optimize scrum team performance.
Assisted product owner in generating Burn-up and Burn-down charts as well as in calculating velocity to monitor the team’s performance.
Identifying client’s needs in various functions, such as banking, investment, and credit and serving as a Subject matter expert for addressing end user’s queries.
Good knowledge and understanding of technologies such as UML, E2E data mapping, data-flow diagrams and real-time APIs.
Created and groomed Project Backlog Stories for business stakeholders and technology partners.
Maintained good working relationships with the Development Team by ensuring open communication and coordination between teammates and addressing all issues during sprint retrospectives.
Articulated and advised senior management to support the implementation of IT infrastructure services within salesforce CRM operations.
Created user interface wireframes using the UI designing tools such as Lucidcharts.
Created UML diagrams (use case diagrams, activity diagrams, and sequence diagrams)
Ensured that adequate system documentation is generated and maintained to enable the delivery of proper business system training to personnel and clients.
Facilitated collaboration among partners while leveraging existing resources to provide the best financial services to clients achieving set goals and targets.
Supported by back-end team during integration process of new features and giving training support after project implementation.
Excellent team player, help build a positively diverse work environment, willingly assist and mentor others in the completion of work activities.
Scotia Bank, Toronto July 2017 – Aug 2018
Business Analyst
The Business Requirement Document was created and decomposed into System Requirements (SRS) using Use Case Models and Scenarios.
Analyzed end-to-end data flow between multiple systems and consolidated usage in CRM system.
Performed gap analysis for ‘AS IS’, ‘TO BE’, and various intermediary stages applicable to certain processes or channels; created Process Flow diagrams and Use Cases for the end-to-end processes.
Provided support for Quality Assurance activities such as System Integration Testing (SIT), User Acceptance Testing (UAT), and Regression Testing (as well as post-implementation support).
Acted as a bridge between IT (main application Developers & QAs) and Business Team so that business requirements are accurately translated, working closely with operations and support functions to carefully outline business requirements throughout the SDLC (Software development Life Cycle).
Identified new initiatives/projects along with Product Owner by conducting JAD sessions with different functional groups (marketing, Sales, Finance) and indentifying latent needs of the business.
Develop reports for success matrix of different credit cards available to the customer using MS SQL
Addressed queries of support team on clarifying business requirements while documenting all the maintenance requests for future projects/ enhancements.
Achieved the strategic goals of the organization by acting as a liaison among stakeholders to understand the objectives, policies, and operations of various functions within the organization.
Developed the Business Case in collaboration with stakeholders by assessing the value of the project, measuring and estimating the effort and cost to achieve the desired outcome.
Produced MI packs (Management Information) for different working groups and work streams at both project and program levels. Used Excel/Domo tools for data modeling.
Conducted detailed walkthroughs of BRD (Business requirement document) with the end-users/ cross-functional groups and created training manuals and user catalogues and acting as a Subject Matter Expert.
Analysed customer data along with PO using SQL queries to understand potential alternatives of an existing solution.
Collaborated with QAs to fix bugs and complete acceptance testing of the APIs /Features by identifying test scenarios, writing test cases and other processes (Sandbox testing/ UAT).
Traced, analyzed and verified the requirements within project’s timeline and budget. Engaged, collaborated, and led key-stakeholders to final agreement and signoff of the business requirements.
Interacted with customers/end-users after the integration process for gathering feed-back/ change requests and identify new solutions.
Mitigated any risks and reduced defects by eliminating ambiguities and ensuring the accuracy of business requirements documentation throughout the project to optimize utilization of resources.
TELUS, Toronto April 2016 - June 2017
Jr. Business Analyst
Contributed to the project's successful completion by working with a Waterfall methodology. Regular updates on work in progress and deliverables estimates were provided to stakeholders. Also ensured that all tasks were completed within the specified timeframes.
Regularly provided management with status updates, risks, action plans, dependencies, and criticalities.
Elicited requirements using methods such as interviews, surveys, business system analysis, document analysis, etc.
Pro-actively addressed the potential release issues and ensuring all documentation readiness including SLAs, Checklists & support models .
Identify scope of the project and develop solution as per the strategic goals of the Business.
Communicated functional developments/enhancements to various groups through On-site training, Emails and other media.
Indentified new Solutions /enhancements by constant interactions with key stake-holders & end-users.
Collaborated with company stakeholders to assess existing processes and identify opportunities for improvement by using Fishbone Analysis, brainstorming, etc.
Created all the supporting documents for verifying / validating the defined solutions for the final sign-off the BRD by the Business owner and Sponsors.
Analyzed and created the As-Is and To-Be business process model diagrams using Visio.
Used mock-ups to validate the captured requirements/ capabilities
Conducted Joint Application Development sessions with management and IT team to review Functional (FRs) and Non Functional requirements (NFRs) of the client.
Worked closely with the development and Quality Assurance teams to test and rectify errors by making appropriate changes and re-checking the application for ensuring that the desired results are produced
Mahindra &Mahindra, Mumbai Aug 2013 - Mar 2016
Territory Service Manager
Education and Qualifications
Bachelors of Engineering- 2013
PSG College of Technology, Coimbatore, India
IIBA Certification of Competency in Business Analysis (CCBA)
IIBA Agile Analysis Certification (AAC)
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