Service Associate Room Attendant

MR. Pradeep Kumar Babu

Jeddah, KSA Mobile +966********* Email: ***********@*****.***

Summary

Seeking a Housekeeping Supervisor position in Housekeeping which will require me to apply my hotel operational experience and education to assist the company where I can be a part of the success of a dynamic and innovative organization in the accomplishment of its goals. A dependable and quality focused individual who has a confident, professional and welcoming manner.

Expertise

Highly organized and detail-oriented

Customer service

Customer -oriented

Can work well in stressful, high-pressure situations.

Always having a professional appearance and attitude.

Resolving problems using good judgment

Cash handling expertise

Interior & Exterior cleaning

Restroom detailing

Ability to make progress on multiple assignments under time constraints.

Ability in learning new concepts quickly

Educational Qualification

COURSE

INSTITUTION

UNIVERSITY/BOARD

DURATION

B.Sc. Degree in Hotel Management

Annai Fathima College, Madurai

Kamaraj University, Madurai Tamilnadu-India

3 Year

(2008-2011)

12th (Higher secondary)

Govt Higher Secondary School Punalur

Kerala State Board

2008- March

SSLC

Govt Higher Secondary School Punalur

Board of public Examination

2006- March

Duties & Responsibilities

Liaises and cooperate with front office to ensure all areas are ready as per the needs of the department.

Liaises with banqueting and the food and beverage department in order to ensure all areas are ready as per the needs of the department.

Constantly aware of the room status to obtain maximum vacant rooms for sale.

Liaise and cooperate with the engineering department for all maintenance repairs to be done in the various areas.

Completes daily checks of all guest rooms on allocated section and report discrepancies found.

Checks VIP rooms prior to guest arrival and thereafter daily to ensure that the standard is maintained for the duration of the guest stay.

Ensures that pantries are properly stocked with linen, guest supplies, cleaning supplies according to the established par stock.

Ensures all deep cleaning programs are carried out as per set schedules.

Ensures that plants and flowers are looking fresh and in good condition and to inform the florist of any touch ups that need to be done.

Understands and adheres to all fire safety procedures.

Carries out other duties assigns by the Executive Housekeeper/ Housekeeping Manager.

Aware of the company's Quality Policy, Vision, Mission Statement, Guiding Principles and Hallmarks and ensures that these are put into practice in our daily work activities.

Communicate new or amended procedures to relevant departments/ colleagues in a timely manner, ensuring they have been understood.

Control department forms and records according to the company standards for Document Control.

To train and coach all housekeeping attendants according to the monthly training plan set-up by the departmental trainer.

Assists in all inventories, which are conducted on a monthly or quarterly basis.

Allocates room to housekeeping attendants according to the system implemented in the hotel.

Ensures that a complete handover is done at the end of every shift, logging any relevant information or requests

Monitor all check in of guests and administer all complaints and requests and ensure effective resolution of same.

Technical Skills

MS Office

OPERA, FCS

Achievements

Best guest room attendant Award (COURTYARD MARRIOTT, KOCHI AIRPORT 2014).

linen room attendant training.

Career Profile 24/05/2019 – CURRENT

RESTAURANT SUPERVISER

ARENSO FRIES (www.arenosofries.com) JEDDAH- SAUDI ARABIA

March 2018 – April 2019.

HOUSEKEEPING SUPERVISOR

KUMAR PALACE – PUNALUR, KERALA

December 2016 – February 2018.

HOUSEKEEPING GUEST SERVICE ASSOCIATE LAPITA DUBAI

November 2015 – October 2016.

GUEST SERVICE ASSOCIATE

WALDORF ASTORIA DUBAI, PALM JUMEIRAH

February 2014 – March 2015.

GUEST SERVICE ASSOCIATE

COURTYARD MARRIOTT, KOCHI AIRPORT

May 2013 – January 2014.

GUEST SERVICE ASSOCIATE

THE LEELA KOVALAM, TRIVANDRUM

January 2012 – March 2013. ATTENDANT (HOUSEKEEPING) THE LEELA PALACE, CHENNAI

September 2011 – December 2011.

GUEST SERVICE ASSOCIATE

THE LEELA KOVALAM, TRIVANDRUM

December 2010 – January 2011.

INDUSTRIALIZATION EXPOSURE TRAINING TAJ GATEWAY HOTEL, CHIKKAMANGALORE

Personal Information Date of Birth: 27.12.1989 Nationality: Indian Marital status: Married

Languages

Fluent in Malayalam, Tamil, English & Hindi Arabic - Very basic communication level.

References

Available upon request

Contact this candidate