Service Representative Customer

TARA O’BRIEN

*** ********* ****, ********, ** ***07 · 706-***-****

**********@*****.***

Diligent customer service representative offering a 20 year record in customer support and strong aptitude for working with little supervision. Competent in listening to customer needs, meeting quality standards and staying current on product and service updates.

EXPERIENCE

DATES FROM NOVEMBER 1, 2019– APRIL 19, 2020

ADMINISTRATIVE ASSISTANT, sodexo

I processed work orders, answered emails and maintained records for the Facilities Department in the ADP building located in Augusta, Georgia. It was my duty to inspect the building and report any issues to my Maintenance Department

DATES FROM SEPTEMBER 2013– TO AUGUST 2019

FURNITURE CUSTOMER SERVICE REPRESENTATIVE, urban outfitters, inc.

Worked in a variety of functions spanning from assisting our furniture customers via phone in a high volume call center, email, and working cases to file claims for customer issues. Strict Quality and Productivity expectations were met.

DATES FROM DECEMBER 2008– TO OCTOBER 2012

CUSTOMER SERVICE REPRESENTATIVE, t-mobile

Worked in a variety of ways ranging from reviewing all aspects of a customer’s account, including customer emails, answering phone calls and handling escalated customer complaints. Also troubleshoot customer’s phones if they were having issues.

SKILLS

Call Center experience in high volume center.

Excellent Customer Service skills, including de escalating highly upset customers.

Excellent written and verbal skills

Microsoft Office expertise

Adaptive team player

Problem solving abilities

Ability to multitask

Ability to work independently

Active listening skills

Effective time management skills

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