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Warehouse Manager Customer Service

Location:
Lagos, Nigeria
Salary:
400,000
Posted:
July 25, 2022

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Resume:

ADEMOLA ADEOSUN

CBD/Lugbe, Abuja, Nigeria. +***(*)802-***-**** adrvl0@r.postjobfree.com

PROFILE SUMMARY

A career-driven and result-oriented enthusiast. Skilled with excellent innovation, creativity and dynamism coupled with experiences in supply chain management with competencies in delivering outstanding and effective strategic supply chain services, operations policies, planning and managing warehouse and inventory, logistics and procurement for companies and organizations; as well as properly executed projects and productions in any self-challenging work environment by exhibiting good attributes of transparency, accountability and responsibility while deploying my competencies, technical skills and personal values in effecting positive changes in my immediate work and social environment.

CORE SKILLS

Excellent Communications Skills

Interpersonal Relations

Scheduling and Coordination

IT Skills

Time, Personnel and Resources Management

Customer Service Skills

Supply Chain Management

Stock Control

Problem Solving

Decision Making

Procurement and Sourcing

Warehouse and Inventory Management

Logistics Management (3PL)

Operations Management

Project Management

Reports Preparation and Presentation Skills

Leadership Skills

HTML and CSS Skills

SKILLS AND COMPETENCIES

Expert in Supply Chain techniques and methods; managing customers, suppliers and distributors

Managing stock control and inventory checks; managed inventory for major players

Efficiency; Ability to perform tasks within time frame with judicious use of resources for optimum results

Ability to analyze current market trends and initiate new strategies for employers and customers

Multitasking: Juggling multiple tasks and responsibilities while remaining composed and meeting deadlines.

WORK EXPERIENCE

WAREHOUSE AND SPARE PARTS OFFICER ELIZADE JAC AUTOLAND LIMITED September 2021

Effectively managing warehouse operations and other supply chain functions like procurement, logistics and inventory management; performing administrative functions to ensure that the warehouse is running at optimal conditions

Strategically analysing data to ensure when and where the levels of warehouse management and supply chain functions will be applied; such as when to procure and getting the best logistics partner with other functions

Periodic stock count and inspection to ensure effective storage methods; stock moving on a FIFO as well as a FEFO basis; monitoring and cross-checking stock electronically and physically

Handled all 3PL processes in both B2B and B2C sales; ensured all sales got to destination promptly and in pristine conditions

Overseeing the intricacies and complexities of the logistics of items in and around the Port Harcourt Metropolis

Worked individually as well as collectively with customer server officers in managing customer service functions and dealing with daily customers who required parts and items for their vehicles or their clients vehicles

Meeting JDs and KPIs with time to spare and effective use of resources

Worked as a regional warehouse manager who distributed parts to neighbouring states like Imo, Delta, Bayelsa, Anambra, Enugu, Onitsha amongst others

Ensuring there’s no pilferage or stealing or stock . System inventory matched physical inventory 100%

Adhere to working systems within the department as well as departments like auditing while suggesting ways to improve and better user and employee experience

Utilizing MS Dynamics as WMS for managing entire operations such as inventory management purchasing, sales and attending to workshop services, as well as Microsoft Excel

Prepared daily, weekly and monthly reports to notify my superiors of progress at stated intervals

Excelling in performance and duties which prompted promotion to head the operations of Abuja and Northern states

WAREHOUSE OPERATIONS AND LOGISTICS MANAGER JOSIEN HOLDINGS LIMITED March 2019 – January 2021

Managing and supervising daily warehouse operations and logistics, staff, and supplies both incoming and outgoing the Lagos Island warehouse

Effectively managing all purchasing, logistics, warehousing and inventory requirements and operations

Efficiently and effectively managed warehouse goods of over 300,000,000 and daily transactions of about 50,000,000

Daily stock count and inspection to ensure effective storage methods; stock moving on a FIFO as well as a FEFO basis; monitoring and cross-checking stock electronically and physically

Managed stock efficiently and cases of missing stock became reduced drastically, almost non-existent; best practices of stacking and constant movement ensured stock was visible, countable and monitorable

Overseeing the intricacies and complexities of the logistics of goods from Badagry Expressway to Lagos Island markets and the larger Lagos Metropolis

Organizing and managing stock and inventory; recording and dealing with deficiencies and contaminations with a drastic reduction by at least 80%

Meeting set targets by measuring KPIs with cost, resource and time effectiveness

Designing and organizing strategies for seamless suppliers and distributors experience with over 30 major distributors confirming satisfaction

Utilizing WMS such as MS Dynamics and Quickbooks for managing warehouse stock and inventory as well as Microsoft Dynamics

OPERATIONS AND WAREHOUSE MANAGER ILLUMINUS January 2014– December 2014

Organizing storage and distribution of company equipment from lights to cranes and sound systems

Develop, implement and review operational policy and procedures for each event organized

Directing, optimizing and coordinating full order cycle from leasing of company equipment to sales and monitoring usage as well as ensuring prompt return in perfect condition

Analysing and optimizing warehouse procedures like storage and careful movement to prevent damage

Reviewing, preparing and routing rental and services orders

Oversee budgeting, planning and auditing of the Beat FM Ibadan launch party

Planning, organizing, coordinating and controlling resources like budgets and staff roasters

STORE OFFICER WURAOLA AKANDE NIGERIAN VENTURES July 2012– December 2012

Managing office supplies and stock as well as place orders for depleting stock

Ensure goods are in good condition and complete upon receipt with careful inspection

Develop system utilizing online electronic and offline manual methods for monitoring stock inflow and outflow; reduced cases of missing stock by 90%

Ensure warehouse and storing area are in optimum condition with regular cleaning and maintenance

Develop and implement best practice for stacking to ensure a first-one in, first-one out basis that allows for easy eye-monitoring and bird-eye watch of goods and products

Ensure goods are in premium and pristine conditions as paper can be easily damaged and other office supplies that could easily get broken or spoilt if not properly stored

Maintain full order cycle from disbursement to dispatch to delivery to offices in and across Ikoyi, Lekki, VI and Obalende by organizing transportation, monitoring progress and ensure prompt delivery

Preparing and sending daily reports with Excel and MS Word to the manager

VOLUNTEER WORK

Publicist and Social Media Manager FILMRATSNG

Director of Programmes Here 2 Help NG

Volunteer #ForACleanerNation

EDUCATION

B.A. Theatre Arts University of Ibadan September 2012- December 2016

WASSCE Nigerian Navy Secondary School September 2006-July 2012



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