EMILY

KLASE

emilyhoylesklase@gmail.

com

570-***-****

Middleburg, PA 17842

Dedicated professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Pleasant, friendly and polished team player well-qualified to handle any requirements.

Consistently produces high-quality work in demanding, fast-paced environments. Organized and dependable

candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added

responsibilities to meet team goals.

PROFESSIONAL SUMMARY

Commonwealth Of PA Selinsgrove Center - Residential Services Aide

Selinsgrove, PA • 09/2014 - Current

WORK HISTORY

Worked with clients to improve life choices and

maximize benefits through daily living skills.

•

Determined needed and relevant interventions based on each individual's cognitive abilities and current needs.

•

Oversaw and helped with day-to-day activities of

residents home.

•

Was the center of communication between families and individuals as well as calls throughout the work place.

•

Compiled data for specific life goals and certain

programs the individual would partake in.

•

Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.

•

Carried out day-day-day duties accurately and

efficiently.

•

Demonstrated respect, friendliness and willingness to help wherever needed.

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Worked flexible hours; night, weekend, and holiday shifts.

•

Performed duties in accordance with applicable

standards, policies and regulatory guidelines to promote safe working environment.

•

• Maintained energy and enthusiasm in fast-paced

SKILLS

Program Evaluation and

Improvements as needed

•

• Responding to Emergencies

Supporting Daily Living

Needs

•

• Maintaining Client Records

• Issue Reporting

Teamwork and

Collaboration

•

Crisis Prevention

Intervention Certified

•

• CPR certified

• Telephone Reception

Customer Complaint

Resolution

•

• Credits and Refunds

• Customer Transactions

Customer Service and

Assistance

•

Answering Customer

Questions

•

Shikellamy High School

EDUCATION

Sunbury, PA • 06/2012

High School Diploma

Giant - Cashier/Customer Service Associate

Selinsgrove, PA • 05/2013 - 09/2014

environment.

Used critical thinking to break down problems, evaluate solutions and make decisions.

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Operated cash register for cash, check and credit card transactions with excellent accuracy levels.

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Worked flexible schedule and extra shifts to meet

business needs.

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Helped customers complete purchases, locate items and join reward programs.

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• Restocked and organized merchandise in front lanes. Answered questions about store policies and addressed customer concerns.

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Promoted customer loyalty and consistent sales by

delivering friendly service and knowledgeable assistance.

•

• Collected and authorized payments of guests.

Worked closely with shift manager to solve problems and handle customer concerns.

•

Performed cash, card and check transactions to complete customer purchases.

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Operated cash register to record transactions accurately and efficiently.

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Answering phone calls from customers and others within the company. Directed the calls to whom they were

meant for if unable to answer a question or find a solution

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Data keeping daily in computer on an already formatted system

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Able to keep a positive attitude in an upbeat and fast paced business

•

Contact this candidate