Mail Handler Customer Service

Danielle Craig

*****************@*****.*** 484-***-**** Allentown, PA 18104

Summary Disciplined worker with success in working within busy, fast-paced settings. Skilled in building positive personal and professional relationships. Knowledgeable about mail processes and main carrying restrictions. Skills Postal service and product

expertise

Mail delivery

Distribution services

Retail sales

Strong organization skills

Time management

Shipping and receiving

proficiency

Planning and coordination

Team management

First Aid/CPR

Organization

Customer service

Communications

Experience Mail Handler - United States Postal Service (Bethlehem, PA) November 2012 - Current

Operated mail processing equipment and manually sorted mail. Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.

Demonstrated self-reliance by meeting and exceeding workflow needs.

Paper Carrier - Morning Call (Fogelsville, PA)

July 2010 - January 2012

Greeted customers, neighbors and others when completing paper route responsibilities to maintain positive relationships. Navigated established route to deliver papers to customers. Drove vehicle and safely dropped or threw rolled and packaged newspapers to customer homes and businesses.

Gathered newspapers from warehouse and loaded into vehicle. Used cell phone to review GPS maps to navigate new areas. Communicated with supervisor to report product or customer issues. Stayed up to date on inventories, supplies and customer orders. Bookseller - Waldenbooks (Allentown, PA)

September 2006 - July 2010

Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.

Supported managers with organizing store and showcasing new items in eye-catching displays.

Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.

Followed all company policies, rules and procedures to promote company goals and maintain safety.

Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention. Increased sales [Number]% through suggestive selling and persuasiveness.

Helped customers by answering questions and locating merchandise.

Maintained assigned area to store standards by setting up and monitoring accurate ad signage and correct merchandise placement.

Assisted in ringing up sales at registers and bagging merchandise. Educated customers on product and service offerings. Recommended optimal merchandise based on customer needs and desires.

Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.

Helped customers sign up for loyalty programs and submitted completed paperwork.

Education and Training High School Diploma

June 1987

William Allen High School, Allentown, PA

Certified Nursing Assistant

September 1995

Lehigh Technical Career Intitute, Scnecksville, PA Some College (No Degree) in Medical Assisting

Lincoln Technical Institute - Cromwell, Allentown, PA

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