Customer Service Childcare Provider

Tavi Johnson

Bondurant, IA adrvhq@r.postjobfree.com 515-***-****

Friendly and enthusiastic receptionist with over 5 years of specialized experience in a fast pace office. Proficient in growing key customer relationships. Represent establishment with friendly, professional demeaner at all times.

Authorized to work in the US for any employer

Work Experience

Business Owner/Childcare Provider

Johnson’s Playground Bondurant, IA August 2019 - Current

•Maintain safe play environment.

•Observe and monitor Children's play activities.

•Communicate with children's parents or guardians about daily activities, behaviors and related issues.

•Support children's emotional and social development, encouraging understanding of others and positive self-concepts.

•Read to children and teach them simple painting, drawing, and crafts.

Receptionist

Americas Best Contacts and Eyeglasses - Ankeny, IA

June 2018 to July 2019

•Ensure high quality customer service and a smooth flow of customers through the store.

•Answer, screen and forward incoming phone calls in accordance with office protocol.

•Process and understand insurance plans.

•Schedule and confirm appointments, follow-up visits and classes.

•File all patient records daily and pull patient files for next day appointments.

•Keep reception area presentable with all necessary stationery and materials (pens, forms, brochures).

Plasma Center Technician

Bio Life Plasma Services - Ankeny, IA May 2016 to June 2018

•Meet customer service expectations, greet donors as they enter and exit the building.

•Answer phones within a reasonable timeframe.

•Maintain orderly filing system, purging records as needed.

•Take and record donor pulse, blood pressure, and temperature measures and monitor electronic donor questionnaire system.

•Perform finger stick, test sample, and record other donor measures to include haematocrit, total protein and weight.

•Enter donor information into the Donor Information System. Prepare and assemble new and repeat donor charts.

Para Educator

Bondurant-Farrar CSD - Bondurant, IA

January 2010 to May 2016

•Provide extra assistance to students with special needs, such as non-verbal or those with physical and mental disabilities.

•Supervise students in classrooms, halls, cafeterias, school yards and gymnasiums or on field trips.

• Tutor and assist children individually or in small groups to help them master assignments and reinforce learning concepts presented by teachers.

•Observe students' performance and record relevant data to assess progress.

Business Owner/Childcare Provider

Johnson's Playground - Bondurant, IA

May 2002 to October 2008

•Maintain safe play environment.

•Observe and monitor Children's play activities.

•Communicate with children's parents or guardians about daily activities, behaviors and related issues.

•Support children's emotional and social development, encouraging understanding of others and positive self-concepts.

•Read to children and teach them simple painting, drawing, and crafts.

Receptionist

Ramco Innovations - West Des Moines, IA

May 1998 to May 2002

•Operate telephone switchboard to answer, screen or forward calls, providing information, or taking messages.

•Greet persons entering establishment, determine nature and purpose for visit, and direct or escort them to specific destinations.

•Transmit information or documents to customers, using computer, mail of facsimile machine.

•File and maintain records.

•Keep a current record of staff members' whereabouts and availability.

Education

High School Diploma

Ballard High School - Huxley, IA

Skills

•Typing, 10-key, Multi-Line Phone System, Scanning, Filing

•Medical Records

•Childcare

•EMR Systems

•Insurance Verification

•Tutoring

•Special Needs

•Special Education

•Medical Scheduling

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