Severiana Martinez

Tel: 917-***-****

Email:adrvh1@r.postjobfree.com

Summary

Human Resource professional seeking a management role. Skilled in training staff and establishing rapport with clients. Self-motivated with exceptional communication and computer capabilities.

Experience

Maximus

Customer service representative

Jan 2021 - May 2022

• Responsible for checking callers eligibility for Covid vaccine

• Performing data entry and scheduling appointments

• Explaining process to the callers and answering any questions the caller may have.

• Obtain caller information, including demographic info and insurance

• Responsible for checking callers appointments

American Kinetics

HR Medicaid Coordinator

Sept 2017 - March 2020

• Recruiting, screening, interviewing and placing workers

• Handle employee relations, benefits, and training

• Obtain patient information, including demographic info and insurance

• Review of miscellaneous forms for completeness

• Scanning/attaching of completed documents to the health Plan, direct and coordinate the administrative functions in the office

• Assist beneficiaries with questions concerning their state Medicaid plan, such as coverage's and prior authorizations

• Special projects such as updating member files and faxing documents to hospitals, nursing homes, and clinics

• Responsible for updating records for doctors and nurses in database

• Process member applications for special plans and waivers

• Update member information in system and change PCP per member request

• Interact with multiple Medicaid insurances to help members get approved for DME items

• Interact with customers

• Prepare and organize delivery log for company driver

• Call customers and doctors to confirm delivery appointment Brooke-dale urgent care podiatry

Oct 2017- December 2018

Podiatrist assistant

• Responsible for checking in all patients and making sure that all patient files were up to date.

• Assisted in preparing surgical patients for their procedures and answering any questions.

• Assisted in keeping the surgical area and all implements sterilized.

• Ordering, sorting, and storing supplies and restocking exam rooms.

• Cleaning exam areas, setting up instruments and equipment and cleaning the sterilizer according to the maintenance schedule.

• Ordering, sorting, and storing supplies and restocking exam rooms.

• Performing data entry and scheduling appointments.

• Keeping a record of the patient's medical history and vital signs. ordering, sorting, and storing supplies and restocking exam rooms.

• Explaining treatment procedures to the patient and answering any questions the patient may have.

• Helping elderly patients take off and put on their shoes and move around the exam area. Royal Care Home Care

Coordinator~temp

Sept 2016 - Feb 2017

• Interact with patients,Staff and administration

• Perform tasks

• Recruiting and training staff

• Developing and implementing patient care programs

• Assigning home health aide to patients

• Take aides attendance

• Confirm with patients aide is there and being responsible Stay At Home Solutions

Medicaid Service Coordinator

Feb 2015 - April 2016

• Assisted individuals in applying for Medicaid

• Input data with patients information

• Performed administrative duties, receiving incoming calls, scanning, and faxing documentations

• Communicated with internal and external clients and patients

• Facilitated planning, development evaluation, monitoring and implementation of individualized service plan for people with disabilities or the elderly regarding Medicaid services

• Educated individual and families about available Medicaid services and support

• Assisted the individual through the registration process for Medicaid services after confirming the eligibility of the person

• Prepared, maintained and updated accurate records and reports

• Arraigned home care for the elderly/disabled

TPC 2 Contractors

Assistant Manager

Aug 2012 - Jun 2013

• Provided support for Office Manager and Senior Accountant with payroll and billing

• Assisted with managing data and drafting reports efficiently and accurately

• Input data utilizing various software including Microsoft Excel, QuickBooks, and Word

• Performed administrative duties such as handling incoming calls, filing paperwork, and faxing documentations

Rite aid

Cashier

Jan 2009 - Aug 2010

• Maintained count and recorded amount of funds for daily operations

• Conducted exchanges and return transactions of merchandise

• Provided superior customer service by assisting consumers with company products

• Answered customers questions concerning product location, price and use of merchandise

South Brooklyn Community High School

Administrative Assistant

May 2007 - Jun 2008

• Assisted the Head of Counseling and 5 Counseling staff members

• Served as a liaison for faculty, students, and parents within school facility

• Performed general administrative duties such as sorting and distributing incoming mail to areas and staff within the organization

• Dispatch outgoing mail

• Filing paperwork and assisting with special projects

• Attended to visitors and assisted other staff members in the organization with enquiries

Skills

Ability to Work Under Pressure.

Time Management.

Self-motivated

Conflict Resolution expert

Dedicated customer service representative

Active listening skills

Hippa compliant

Motivated to satisfy all obstacles

Outstanding ability to interact and assist customers in a positive and efficient manner Fluent in English and Spanish

Ability to multitask

Proficient in Microsoft Word, Excel, PowerPoint, Medical terms, Medicaid/Insurance and QuickBooks.

Education

South Brooklyn Community High School Sep 2001 ~ Sep 2008 RightSkill CSR Program~ July 12, 2017

www.rightskill.com/employers

Successfully completed job-readiness program and demonstrated the skills necessary to perform the role of CSR

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