KIMBERLY BROWN

North Augusta, SC 909-***-****

adrvf6@r.postjobfree.com

Work History

Associate Payroll Specialist (Contractor) Insperity 10/2021-12/2021 Professional Consultants Corporation

●Serviced a specified number of clients by receiving employee paperwork, which includes new hires, employee changes and terminations.

●Received payroll information from clients or Payroll Specialists, processes payroll information and produces client specific payroll checks, invoices and standard payroll reports.

●Ensured accuracy of payroll input, balancing input to payroll worksheet and payroll reports to clients.

●Coordinated with the Finance Department, when necessary, and follow through with the client to ensure funds are received.

●Provided backup documentation to the Finance Department, if needed, for wires.

●Maintain accurate delivery instructions for each payroll in the system.

●Train with the Payroll team, Supervisor and Payroll Trainers to develop skill levels.

●Build and maintain client load to that of a Payroll Specialist over the course of a year in order to gain payroll experience and knowledge of accepted payroll practices.

●Attend weekly department training meetings and review procedure manuals on an ongoing basis.

●Consult with Supervisor and Payroll Trainer when responding to new or different questions from clients and employees.

Payroll Coordinator (Contractor) Burlington Stores Warehouse 06/2021-07/2021 Talent Group

●Support full cycle payroll for employees in specific/assigned geography(s)/ location(s) - reconcile data; identify and correct errors; upload to Workday payroll system.

●Enter data and hours for stores that are unable to transmit information; process short hours, missed benefit day, vacation and mismatch bonus requests.

●Troubleshoot, research and resolve standard payroll issues – troubleshoot questions/issues that relate to: un-submitted new hire information; vacation requests; stop payment requests; verification of employment.

●Communicate and follow-up on issues in a timely manner.

●Provide back-up to other Coordinators – perform backup duties for other Coordinators as needed

Time Keeping Operations Specialist I (Contractor) Kaiser Permanente 10/2020-06/2021 Aerotek

●Contract with Kaiser Permanente National Timekeeping

●Receive calls through an automated call disbursement system regarding questions on timekeeping, Labor Contracts, and pay practices

●Working within defined procedures and practices to determine appropriate action

●Work daily reports to update employee profiles using position data, job status, region, and union group to ensure accurate processing of employee time cards

●Review and approve Pay Period Adjustments for accuracy

●Analysis of timecards and payslips to determine if paid correctly and if not identify where the error occurred, ie..timecard conversion, leave accruals paid inaccurately, the wrong differential paid inaccurately, and report to the proper channels for resolution

●Resolve Remedy tickets assigned daily

●Communicate all newly established business processes and/or pay practice updates to clients

Payroll Associate (Contractor) UCPath Campus Support Center 5/2020-8/2020 Avid Technical

●Support UCPath payroll for 230,00 employees on a biweekly and monthly basis

●Work from home training to perform the processes to produce payroll using multiple communication and training platforms

●used PeopleSoft (Oracle) query tools to run preset and ad-hoc queries to collect data and analyze timing for production of each payroll

Customer Service Agent 10/2018-12/2019

Ibex Global - Frontier Communications Campaign

● Handled 40 - 65 calls per 8-hour shift following a call flow dynamic for issue resolution and up sales

●Used multiple databases to resolve customer problems with billing, technical issues, and all areas of customer relations

●Processed credit adjustmentsContinuous training through proprietary online courses

●Used multiple platforms to assist customers with ordering products and billing questions

Payroll Specialist 9/2006 – 10/2017

●County of San Bernardino – Human Services Systems Personnel Responsible for the hiring and payroll processing for 800 employees

●Explained applicable personnel rules and procedures to employees consistent with the County Personnel Rules, collective bargaining agreements, benefit plans, leave accruals, Short Term Disability, Worker’s compensation, Garnishments, and FMLA

●Processed vouchers to accounts payable for reimbursement of departmental for payment of garnishments, disability, and worker’s compensation.

●Involved with the implementation of new payroll/Personnel software PeopleSoft and identifying/resolving erroneous setup and ways to correct.

●Verified and adjusted attendance records and timesheets. Reconciled payroll and research (use of Federal, State, bargaining agreements and befit laws) to determine if payroll errors occurred; prepared documents to correct payroll errors

●Conducted research and prepared reports relating to employee payroll records

●Assisted with the creation and functionality of an integrated data system used with the PeopleSoft system which completed personnel/payroll forms.

●Prepared ad-hoc reports for researching payroll, HR as well as budget issues

●Assisted in the creation of a new payroll manual identifing new procedures and documents needed to process payroll.

●Identified training needs and planned training programs; planned the curricula and training materials

●Acted as liaison between HSS departments and outside departments to resolve internal department concerns

●Lead worker for a staff 12 Fiscal Clerk II’s (who are responsible for processing payroll for 5,000+ employees) which consists of training, review, and coordination of work

Experience

Microsoft office Suite

Google Suite

Oracle

PeopleSoft

CRM

ERP/HRIS

SAP

Activities

Clerical Unit Representative 2000 and 2004

San Bernardino Public Employees Association s

Joint Table Negotiations of the Memorandum of Understanding

Chairperson Membership Committee 2010 to 2012

Mentoring Program 2008 to 2009

County of San Bernardino Women’s Network 2004 to 2012

Member at large 2017 to 2019

Fayetteville County Substance Abuse Task Force

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