Service Representative Call Center
Resume:
SALVI
M.FERNANDEZ
Contact
CALLE ANDALUCIA **
*9001Malaga
******.*********@*****.***
Profile
Focused Sales Manager committed to motivating others and offering extensive knowledge penetrating new territories and promoting product lines. Highly effective mentor driven to access individual and group performance to implement improvements and set goals. Determined individual with background in establishing and nurturing lucrative partnerships. Hardworking and driven sales management professional equipped to revitalize sales operations and align procedures to streamline and strengthen processes. Multifaceted leader with analytical and diligent approach to building and leading strong teams.
Key Skills
SAP, SAGE,
MSOFFICE,POWERPOINT,SALES
RECORDS
MANAGEMENTS,AFTERMARKET
SALES,SALES RECORDS
MANAGEMENT, BUDGETING AND
EXPENDITURES,SALS QUOTA
MANAGEMENT, NETWORKING
EVENTS
Activities and Interests
Literature
Environmental conservation
Art
Yoga
Skiing
Travel
Experience
02/2018 -02/2022
Sales Manager • Mobile Union S.L • Malaga, Spain
• Handled customer relations issues, enablingquick resolution and client satisfaction
• Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
• Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
• Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
• Developed and maintained courteous and effective working relationships.
03/2015 – 01/2018
Sales Executive • Apple • Barcelona
• Achieved sales goals and service targets by cultivating and securing new customer relationships.
• Researched sales opportunities and possible leads to exceed sales goals.
• Maintained detailed records of sales progress, inventories and marketing success to better align goals with company priorities.
• Completed daily cold calling and outreach to build sales pipeline.
• Answered questions about company offerings with
knowledgeable responses about products and services. 01/2012 – 02/2015
Telesales Executive • Swisscom • Zuerich
• Overcame objections using friendly, persuasive strategies.
• Explained product prices and packages as well as answered questions and addressed concerns of customers.
• Set up appointments with interested customers according to schedule availability.
• Provided information about available products and services, membership details,and purchase advantages.
• Made average of 80 outbound and inbound calls per day.
• Delivered scripted sales talks to customers reached via manual and automatic dialing systems.
Advertising Sales Executive • Business Briefings LTD. • LONDON
• Used consultative sales techniques to pintpoint customers advertising needs and close on short-term and long-term sales contracts.
• Developed strong relationships with advertisers and negotiated pricing following established procedures.
• Created and presented media and advertising packages to prospective customers.
• Helped customers in determining design and layout of sold and spec ads.
• Developed sales leads and uncovered new business opportunities through prospecting and cold calling.
• Sold non traditional advertising in niche publications, commercial publications, digital platforms, and direct mail formats.
• Conducted market research to attract clients in new territories. Telecomunications • Vodafone • LONDON
• Helped customers navigate choices between services with support for questions such as terms pricing and availability.
• Achieved monthly sales goals by promoting product benefits and enrolling new clients.
• Resolved issues efficiently and enhanced customer satisfaction ratings.
• Collaborated with clients to maintain relationships and provide customers thorough support and guidance.
• Performed cold calling and follow ups with leads to secure new revenue.
• Assessed client needs to determine and suggest relevant product solutions in alignment with client budgets and schedules.
Call Center Customer Service Representative • Extratel AG• ZUERICH
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Adhered to company policies and scripts to consistently achieve call-time and quality standards
• Documented and detailed calls and complaints using call center’s CRM database.
• Resolved concerns with products or services to help with retention and drive sales.
• Answered over 60 calls per shift to meet fast-paced call center demands.
• Educated customers on current promotions, upgrades or new offerings available under current plan.
• Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Education
2001
HWS • Development Economics and International Development • St. Gallen, Switzerland
02/1994 – 02/1998
Bachelor Business and Administration, Buisness Economics & Finance
Contact this candidate