Customer Service Representative

YASSER FLÁVIO RABELLO

*** ******** *****, *** ***. Fort Lauderdale, FL 33304

Cell: 305-***-****

adrvax@r.postjobfree.com

QUALIFICATIONS

•Hard-working, proactive, punctual and dedicated professional.

•Capable of handling multiple projects concurrently and under pressure.

•Excellent interpersonal skills, ability to work independently and in a team.

•Computer Skills: advanced user of Internet, Windows, Microsoft Office, Google Workspace and resolving technical difficulties and able to type up to 50 wpm.

•Problem Thinker: Able to come up with resolutions by utilizing given and even outside resources.

EXPERIENCE

Uber South Florida

Driver August 2016 – present

•Pick up passengers at their location and safely drive them to their destination.

Department of Economic Opportunity - DEO State of Florida

Customer Service Representative May 2020 – August 2020

•Provided information over the phone in a high call volume (inbound calls) to applicants about how to enroll in Unemployment benefits and what were the State requirements in order to keep receiving them.

•Worked from Home.

Apple North Lauderdale, FL

Customer Service Rep/Technical support May 2018 – October 2019

•Assisted Apple customers through high volumes of inbound and outbound calls with their inquiries in regard to iOS (iPhone, iPad and iPod touch) and Mac computers, Apple Care coverage and about prices for services.

•Resolved technical issues and troubleshooting (connectivity issues, Wi-Fi, cellular data, settings, restore devices, force restart, updating iOS software, backups on iCloud or iTunes, installing apps, etc.) over the phone, through screen sharing and sending useful articles to their emails.

•Scheduled Genius Bar appointments at Apple Stores. Guided customers on Apple website to reset their Apple ID passwords.

Citrix Systems Fort Lauderdale, FL

Customer Service Rep/Technical Support March 2016 – September 2017

•Assisted Citrix users with translations in English, Spanish and Portuguese for all Latin America and Caribbean, as well with overflow calls in English worldwide.

•Participated on live video conferences using GoTo Meeting with Engineers and End Users to help them with translations and resolving system issues.

•Sent resolutions to End Users on how to allocate their licenses guiding them through phone calls and/or emails with screenshots.

EDUCATION

Arizona State University ASU Online

Urban Planning 2019 - present

Undergraduate

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