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Customer Service Security Officer

Location:
Sangaree, SC, 29486
Salary:
Negotiable/ 30.00
Posted:
July 27, 2022

Contact this candidate

Resume:

Tawney M Burdeshaw

Summerville, South Carolina **486 United States

Day Phone: 678-***-****

Mobile: 678-***-****

Email: adrv99@r.postjobfree.com

Work Experience:

Unit Secretary

Bureau Of Prisons

8301 US-521

Salters, SC

11/01/2018 - Present

Salary: $54,600.00 USD Per Year

Hours per week: 40

Duties, Accomplishments and Related Skills:

Excellent proficiency in Adobe, Microsoft Office, Google Suite, and Docusign among many others. Scheduling and meeting coordination of multiple supervisors. Coordinate Travel arrangements for inmates and assist with staff travel arrangements. Printing, filing, scanning, and emailing of all documents. Answer internal and external communications including phone, email, and routed mail. Take voice-mail, transfer calls to the appropriate department, and assist withall other communication inquiries as needed. Research applicable policies and guidelines when faced with accounting issues and gather data for my supervisor. Experience reading all incoming correspondence, determining the proper route, and establishing a response when needed. Participated in Program Review and have assisted with archiving reports as required by policies and protocols. Prepare response to audit guidance memoranda. Classified financial transactions according to the appropriate ledger account. Utilize an electronic travel system to initiate and process travel authorizations and vouchers when necessary. Prepare travel reports as required and serve as a point of contact for organizations. Establish a filing system for external audit purposes and have developed a a checklist for various programs. Experience with office technology such as personal computers and software including spread sheets, data bases, work processing, and other desktop publishing programs. Proficient in the use of Group Wise, Excel, Microsoft Word, and etc to prepare spreadsheets, various reports, and to provide analysis for management. Retrieved and entered information from Microsoft Word or Excel to provide extensive information to management/ staff including technical and nontechnical information. I have keyed time and ensured specific accounting codes were entered correctly for overtime and special assignments. Assisted with schedule changes, maintaining supervisors and other staffs calendars, and scheduling appointments. Provide routine preparations due to staff shortages or an emergency situation. Extensive experience in taking and distributing meeting minutes to staff. Communicate both orally and in writing both internally and externally with people on many levels regarding different issues. Participate in internal reviews and audits of different departments ensuring program compliance and to develop improved techniques for future audits and reviews. Trained staff on routing office procedures/ methods and have made changes when necessary to day-to-day work to accomplish the task in a timely manner. Possess the ability to prioritize assignments to ensure all tasks are complete in a timely manner. Possess communication skills to complete assignments, manage and maintain all work requests/ files för program review, direct and coordinate work flow, respond to multiple inquiries, and have stored records/ ledgers, generated documents in word, and have prepared/reviewed automated time and attendance records. Process time and attendance using proper methods and practices and ensuring they are keyed in a timely manner using the WebTa Automated System. Ensure Time and Leave Laws are adhered. to Develop requisitions for the purchase of office supplies and transportation tickets while ensuring the proper purchase codes and descriptions are utilized. Charge services and other goods on a Government Purchase Card. Provide guidance for travel regulations, policies and procedures. Serve as a point of contact for other organizations. Respond to inquiries based on research, data, and analysis. Evaluate appropriate actions and responses to meet records management and financial resources functions. Possess the skills and abilities to make sound judgment while performing a multitude of tasks accurately and in a timely manner under limited time constraints. Possess the ability to prioritize workload simultaneously while checking it for accuracy. Perform queries from an automated system to provide information and a response to a request or work order. Enter data into an automated system to initiate, retrieve, and track various reports needed for other departments or assignments. Organize and communicate effectively to develop and implement changes and carry out duties. Possess extensive training in corrections, security, and law enforcement. Receive all visitors nontechnical/technical telephone calls, giving information, taking messages, and transfer calls to the correct individual. Greet callers and visitors and direct them to the correct staff member. Communicate effectively with diverse groups to develop and maintain long lasting relationships with peers and customers. I have explained regulations or procedures to the public and employees. I have trained co-workers on the front lobby procedures and on other routine office procedures. Supervise inmates in housing units, food service, compound, etc. Prepare work orders and internal memoranda that described uncomplicated incidents.

Corrections Officer

Corrections Corporation Of America 5400 Bayline Dr.

Panama City, FL

8/01/2012 11/01/2013

Salary: $13.64 USD Per Hour

Hours per week: 48

Duties, Accomplishments and Related Skills:

Provide Care, Custody, and Control of all inmates. Reconciled/resolved general ledger discrepancies and have reconciled Treasury reports to ensure all cash accounts were accurate. Generated cost reports to balance work-inprogress accounts and prepare the monthly proof checks. Generated account receivable reports and outstanding travel account reports. Prepared minutes from a budget meeting and have written letters to vendors concerning debts due. Investigated and prepared correspondence on inquiries assigned to Financial Management. Analyzed various financial reports and analyzed documents to determine validity of payment vouchers and proper classification of those obligations. Reviewed fincancial reports to see if they were balanced and have resolved various issues regarding financial management. Certified Vendor Payments and have answered complex questions relating to financial management issues. I have briefed my supervisor on our workload for the day and have provided technical training and assistance to staff through training sessions and one-on-one sessions. Interpreted regulations and provided technical advice to staff. Processed payments in an automated accounting system and have provided explanations of variance using automated accounting systems. Responded to email request for pay arrangements and updated calendars to included due dates for financial reports, other projects, and other reports. Prepared weekly status reports for internal use. Responded to staff/inmate complaints and questions. Contacted staff concerning travel and salary advances and participated in discussions in department/staff meetings. Experience Screening phone calls and ensuring it gets referred to the correct staff member or forwarded to the supervisor for further review. Review outgoing reports and/or correspondence possessing the ability to read all incoming correspondence. Prepare a response to correspondence and check for grammar and punctuation errors before being referred to the supervisor for approval. Willing to work with prisoners in a confined area and have the compacity for using good judgement whenever necessary. Ensure the safety of all visitors, inmates, and staff. Prepare written communication for various managers, employees, and shift supervisors regarding occupational safety, fire prevention, and environmental health. Maintain written logs documenting inmate activities. Drafted memorandum to staff relaying safety information, type various inspection reports, prepared inmate injuw reports and have submitted monthly safety reports to direct supervisors. Possess knowledge of policies and have utilized existing policies to ensure safety equipment is in compliance with regulations. Ensure sanitation program meets all regulations and guidelines. Prepare logs of all shift duties and events, perform accurate counts of all inmates, and perform checks of all grounds to ensure the safety of everyone within the compound. Perform Quality Control to ensure the safety of everyone within the premises. Observe CCTV Installations throughout the compound and afterward ensure they are operational. Observing all activities on the CCTV Monitors throughout the shift. Operating all doors and gates ensuring smooth and timely operation and the security of the institution. Performing inspections of various equipment within all specialty areas and inspecting housing units {Or any discrepancies. Observe inmates within the Rec yard ensuring they are participating in their activities in a safe manner. Posses the experience in organizing work assignments, estimating time and materials and evaluating performances while working harmoniously with my

https://www.usajobs.gov/Applicant]Document/Resumes

inmate detail crew to render sound decisions. Assist with delivery follow-up on outstanding purchase orders placed with various commercial vendors. Special Operations Response Team Certified to respond as needed for any disturbances on any compound within the United States. Supervisor: Ronnie holland 850-***-****) Okay to contact this Supervisor: Yes

Care aid

Interim healthcare

4995 lacrosse rd suite 1300

N. Charleston, SC

6/01/2018 - 11/01/2018 Salary: $10.00 USD Per Hour

Hours per week: 50

Duties, Accomplishments and Related Skills:

Perform excellent client services to all clients. Adhere to confidentiality regulations and HIPAA. Ensure clients needs are met. Be courteous and professional at all times. Ensuring proper medications are administered, patients stick to their treatment plan. Ensure diet needs are met, vitals are stable, and charts/notes are kept up to date. Ensure appointments are scheduled and assist with transport of patient/client. Complete duty logs and update client information. Ensure proper format and grammar for outgoing correspondence including routine email response to inquiries. I have ordered supplies, kept patient files and records confidential, acted as a liaison between doctors and our patients. Identified problems with documentation and note the deficiencies/inconsistencies and assisted with quality performances. Prepared summary reports of medical records and instructed new staff of medical record maintenance. Organized and compiled medical information prior to a clients appointments. Possess necessary skills to operate word processing and other automated administrative functions. Entered and retrieved information from non-routine applications for services. Possess knowledge of current medical record techniques and procedures. Release information in compliance with Freedom Of Information/Privacy Act. Trained staff regarding the release of information procedures. Determine proper handling of requests for information based on the requester. Instructed staff on locating basic patient information in a health record and instructed staff on maintaining proper documentation. Respond to requests for information from patients.

Temp Employee

TRC Staffing

3800 Camp Creek pkwy SW

Atlanta, GA

1/01/2018 - 5/01/2018

Salary: $10.00 USD Per Hour

Hours per week: 40

Duties, Accomplishments and Related Skills:

Checked daily accounting reports to ensure transactions were processed accurately. Backup Lead when lead was on duty, Shift Lead when lead was off duty. Ensure all policies, rules, and regulations are followed. Ensure all audits are completed in a timely manner. Ensure all team mates are accounted for and are in assigned duty areas.

Put together different items such as grills, bikes, play sets, etc using different power tools and hand tools. Unloading/ loading of product off and on of trailers ensuring all products are accounted for and placed in the correct areas. Performing Quality Control ensuring F.O.D is picked up and disposed of and there are no missing items. Ensuring items that are damaged are labeled as such and removed from the work area. Working within an efficient time limit to unload trailers and meet a nightly quota. Ensuring any gaps in the schedule are filled in and replaced accordingly.

Supervisor: Shantina Hamrick 678-***-****) Okay to contact this Supervisor: Yes

Customer service

Autozone Autoparts 1292 forest parkway Forest park, GA

5/01/2015 - 2/01/2016

Salary: $10.00 USD Per Hour

Hours per week: 45

Duties, Accomplishments and Related Skills:

Perform excellent customer service and ensure deliveries are made in A safe and timely manner. Possess the knowledge and the ability to use a variety of hand and power tools and equipment including assembly, installation, and maintenance. Select the correct part to complete the job for our customers by entering all information into our systems and by narrowing down extra causes for faulty components. Perform tasks asked by the customer and within means to provide exceptional customer service. Deliver parts and other goods to our stores from our Hub. Deliver correct parts and other good from our Hub to our Commercial customers. Ensure all paperwork, parts, and drop locations are processed correctly. Ability to operate a cargo van, extended cab truck, and smaller vehicles when applicable.

FAA quality inspector/PC 26

Xpo logistics 7300 Oakley industrial blvd Fairburn, GA

2/01/2016 - 10/01/2017 Salary: $16.48 USD Per Hour

Hours per week: 50

Duties, Accomplishments and Related Skills:

Compose non-technical correspondence for a variety of issues and subjects from suspense dates for matters requiring compliance, I have reviewed work prepared by co-workers for content clarity, grammatical correctness, and typographical errors. I have summarized data in reports as instructed by a supervisor or another Executive Staff Member. I have prepared notes for staff meetings and minutes, prepared agendas for meetings using an existing template and summarized background information for a supervisor. I have checked reports for conformance to format and prepared work reports for my supervisor. I have requested data data for my supervisor and have ensured files are maintained in an organized manner. I have monitored correspondence logs to ensure timely responses and have updated automated systems often. Possess the ability to give clear and concise instructions and produce written documents. Given instructions on the proper way to handle machinery, Assisted in work area inspections to ensure safety standards are met on a continual basis. Perform Safety Inspections under FAA (Federal Aviation Administration) guidelines. Provided instructions on the proper use of protective work gear, conducted training for staff during meetings and trained an Alternate Safety Specialist. Taught safety techniques and methods to prevent environmental health issues to staff. Referred to the safety data sheet for the chemical content of a product and proper ways to store, ship, package, and clean up spills. Possess the ability to recognize unsafe working conditions and make recommendations to comply with standards and practices. Ensured warning signs and labels were visible at all times, assisted with safety hazard inspections, performed walk throughs to ensure no FOD (Foreign Object Debris) was lying in or near any of our dangerous goods or other aircraft parts. Obtained Federal Explosives Clearance (Transport, ship, receive and carry). Proficient with SAP,COTSI, AND SSQS Systems. SAP Platform IBM PIS is used in Military Small Parts and SCI/HSI. Proficient with 47 different T Codes for SAP. Review, inspect, and approve components to ensure compliance with applicable OEM and FAA Airworthiness Directives and conformance to company quality guidelines. The use of precise measuring instruments to examine items for defects in materials, workmanship, and damage in transit. Inspect and measure items for dimensional accuracy, fit, alignment and functional operation, according to Sikorsky and UTC blueprints and part manuals, company and military standards, FAA and other specifications.

Supervisor: Mehdi naji 336-***-****)

Okay to contact this Supervisor: No

Temp

Automation Personnel Services

1500 Mt. Zion rd

# 102

Morrow, GA

3/01/2014 - 2/01/2016

Salary: $10.00 USD Fee Basis

Hours per week: 40

Duties, Accomplishments and Related Skills:

Provide exceptional customer service by ensuring all tasks are followed through and completed to the fullest. Proficient with Microsoft Excel, PowerPoint, Outlook, Access, etc. Assist with Clerical and Administrative duties when required. Performing essential office tasks such as faxing, emailing, contacting clients, sending correspondence through mail, etc. Ensure all specifications are accurate and entered correctly into various systems i.e. SAP, COTSI, and TNS. Ensuring Quality control of all mail parcels by inspecting them for damage, correct labeling, correct destination, and making sure they follow all safety guidelines for transport.

Responsible for implementing the disciplinary and grievance procedures, staff recruiting, and the interviewing process of all eligible candidates. Responsible for conducting performance evaluations and incentive award programs. Performing time and attendance, and payroll duties.

Armed Field Site Supervisor

Taurus Protection Agency

2745 Mt. Zion Rd Jonesboro, GA

11/01/2013 - 3/01/2014

Salary: $11.00 USD Per Hour

Hours per week: 60

Duties, Accomplishments and Related Skills:

Classified financial transactions according to the appropriate ledger account, assisted with submitting prior adjustments to management including current fiscal year accounting entries that should be reflected in the prior fiscal year. Processed payments in an automated accounting system and also provided explanations of variances using that system. Ensure appropriate documentation is present for all entries regarding the cost centers obligation changes. Assisted/conducted the Fund Control reconciliation to ensure our budget was within correct threshold amounts. I have advised new methods/ procedures to enhance a more smooth operation in the office. Screened potential new hires to ensurc their knowledge and skills are adequate for the position. I have monitored correspondence logs to ensure a timely response. Use word processing to track and monitor staff and client relations on a daily basis, as well as other administrative duties. Retrieve information from the database to ensure proper timekeeping, prepared templates and documents using a word processing application. Teach safety techniques and methods to identify and prevent future environmental health issues to staff and clients. Draft responses for information related to safety issues, assist in drafting and processing a safety related reimbursement for damages to property due to negligence. Assist in the development of policy and programs to ensure a safe/healthy work environment for all staff and clients. Prepare reports responding to OSHA compliance inspections and collect data and prepare annual reports on findings to OSHA. Interpret policies with OSHA and National Fire Codes to ensure safety operations are within regulatory requirement guidelines. Provide excellent customer service and safety to our clients and the public. Ensure all rules, regulations, and procedures are followed at all times. Performing supervisory duties to 70+ officers and 32+ sites ensuring the safety, accountability, and the quality of our work toward our clients and their establishments as well as our officers. Observe CCTV Systems, perform Access Control for staff and contractors. Ensuring theft, soliciting, loitering, etc. are kept at a minimum on our clients establishments. Perform Payroll, Administrative, and Clerical duties and maintaining schedules for all employees. Assist with all training classes to ensure proper techniques are performed and adhere to all Georgia Codes and Statutes. Obtained OC, Handgun, CPR, AND First Aid Certificates. Responsible for administering and implementing human resource programs. Responsible for disciplinary actions and following grievance procedures when applicable. Responsible for recruiting and interviewing eligible candidates for potential hire. Responsible for correctly inputting time and attendance, employee leave, and employee compensation. Perform necessary training and employee development functions include: tracking mandatory annual training compliance, training needs, and annual training keying completed training, Firearms Training, and Annual Refresher training. Assisting staff in the use of new employee development technology. Provide communication to internal and external personnel on many levels regarding training programs for new staff, setting up conferences with clients, and incorporating new technology for staff learning. Provide technical information for vendors/employees in regards to office procedures and how to complete forms such as the course evaluation forms, gas credit card purchase form, and the training authorization form. Determine the proper pay setting for new employees. Provide Written position descriptions for officers of all levels. Prepared memoranda and letters for supervisors or Executive Staff, prepared e-mail messages pertaining to training information. I have coordinated events with other supervisors of different departments, prearranged activities to stimulate participation, and prepared a room for training by organizing tables and chairs to encourage participation. I have planned and supervised security details for events such as The Spartan Race to ensure protection for celebrities participating in the event. I have followed a checklist to ensure all areas of security were in place and operating efficiently. Ensure customer satisfaction is a top priority along with following all policies and procedures. Respond to employee requests in accordance with policy after gathering evaluation forms. Enhanced training courses for staff by researching team building techniques as well as newly improved safety measures. Provide career counseling guidance to employees who seek to promote within or those that need extra help due to unforeseen circumstances at no fault to their own. Supervisor: Brent Musgrove 770-***-****) Okay to contact this Supervisor: Yes

Security Officer

Allied Barton Security Services

1438 west peachtree st suite 100

Atlanta, GA

4/01/2012 - 8/01/2012

Salary: $10.50 USD Per Hour

Hours per week: 70

Duties, Accomplishments and Related Skills:

Provide exceptional customer service to all patients, visitors, and staff. Ensure the safety of all persons within the hospital. Control CCTV Monitors and control employee access. Provide daily reports of all activities pertinent to the safety of the hospital. Notify and investigate all alarms including the main building and our two offsite locations. Properly maintain all agency vehicles. Ensure all policies, regulations, and rules are followed. Supervise hospital staff as well as any visitors and all patients. Ensure behavior health patients are safe and as stable as possible. Investigate any disturbances and ensure the correct form/ report is filed. Update supervisor on shift events, etc.

Education:

Gulf Coast Community College Panama City, FL United States

Technical or occupational certificate 2 / 2013

GPA: 3.9 of a maximum 4.0

Credits Earned: 436 Semester Hours

Major: Criminal Justice Minor: Corrections

Relevant Coursework, Licenses and Certifications: Certificate # 309144

West Central Technical College newnan, GA United States

Technical or occupational certificate 5 / 201 Major: automotive

Relevant Coursework, Licenses and Certifications: automotive completion certificate.

617

Job Related Training:

Basic Recruit Certificate Certificate Of Compliance Correctional Officers . Chapter 943 of Florida Statutes. S.O.R.T Training, Special Operations Response Team Member. etc. Armed Security offcer, Corrections Officer, etc.

Provided Full-time care to my grandfather for the last year of his life, performing all necessary tasks to ensure cleanliness, promote health, and provide comfort.

Language Skills:

Language Spoken Written Read

French Novice Novice Novice

References:

Name Employer Title Phone Email

Bettina Burdeshaw PDS

contractor 678-***-****

chelsea davis uber

co worker 770-***-****

Michelle Hough kroger

sister 678-***-**** Indicates professional reference

Additional Information:

USMC Basic Training Completed, USMC Veteran

Volunteered with Habitat For Humanity May 2009 - August 2009, was unable to volunteer after due to a Fulltime position with Hopson's Repair Services.



Contact this candidate