Miranda Watson

***** ******* ****.

Apt. #****

Biloxi, MS 39532

228-***-****

adrv8i@r.postjobfree.com

Education:

Moss Point High School

Attended from 2001-2003

Graduated with diploma

Employment History:

Singing River Services

Gautier, MS

Employed from August 2007-January 2015

Med Clinic Lead Clerk

Responsibilities included check in/out patients for appointments with therapists and doctors, assist with any changes with insurance or payment information, make appointments reminder calls and contact patients for changes in scheduling, medical records filing, release of records, and opening/closing files, pull charts for future appointments, QA charts for errors and missing paperwork, assist patients in filing for patient assistance medications and file prior authorizations through insurance.

Equity Lifestyle Properties

Gautier, MS

Employed from May 2015-June 2021

Member Violation Agent

Responsibilities include review member incident reports from various ELS parks, forward incident reports to the appropriate member of upper management, typing up member violation letters in accordance with incident reports and member rules, mailing correspondence via certified return receipt, large volume data entry, scanning correspondence into members' accounts, booking reservations, assisting members with questions about membership and billing, understanding and interpreting member contracts, assisting in membership transfers, processing payments for membership dues and loans, general customer service via telephone, online chat features, and email, handle large call volume. MTM

Work From Home, MS

Employed From October 2021-Present

Customer Care Representative

Responsibilities include arranging transportation to/from non emergent medical appointments, verification of health plans and eligibility, assist beneficiaries in obtaining proper referrals and prior authorizations required by their specific health plan, data entry of beneficiary demographics and health plan information, adherence to HIPAA and Privacy Standards and Regulations.

Skills and Abilities:

Experienced in using office equipment such as fax machines/photocopiers, scanners, personal computers

Proficiency to use all Microsoft Office programs

Ability to use Cisco, Avaya, and Five9 office telephone systems and office equipment Adaptability, complex problem solving, time management, creative thinking, and customer retention

References:

References available upon request.

Contact this candidate