Data Entry Care Representative
Resume:
Miranda Watson
Apt. #****
Biloxi, MS 39532
***************@*****.***
Education:
Moss Point High School
Attended from 2001-2003
Graduated with diploma
Employment History:
Singing River Services
Gautier, MS
Employed from August 2007-January 2015
Med Clinic Lead Clerk
Responsibilities included check in/out patients for appointments with therapists and doctors, assist with any changes with insurance or payment information, make appointments reminder calls and contact patients for changes in scheduling, medical records filing, release of records, and opening/closing files, pull charts for future appointments, QA charts for errors and missing paperwork, assist patients in filing for patient assistance medications and file prior authorizations through insurance.
Equity Lifestyle Properties
Gautier, MS
Employed from May 2015-June 2021
Member Violation Agent
Responsibilities include review member incident reports from various ELS parks, forward incident reports to the appropriate member of upper management, typing up member violation letters in accordance with incident reports and member rules, mailing correspondence via certified return receipt, large volume data entry, scanning correspondence into members' accounts, booking reservations, assisting members with questions about membership and billing, understanding and interpreting member contracts, assisting in membership transfers, processing payments for membership dues and loans, general customer service via telephone, online chat features, and email, handle large call volume. MTM
Work From Home, MS
Employed From October 2021-Present
Customer Care Representative
Responsibilities include arranging transportation to/from non emergent medical appointments, verification of health plans and eligibility, assist beneficiaries in obtaining proper referrals and prior authorizations required by their specific health plan, data entry of beneficiary demographics and health plan information, adherence to HIPAA and Privacy Standards and Regulations.
Skills and Abilities:
Experienced in using office equipment such as fax machines/photocopiers, scanners, personal computers
Proficiency to use all Microsoft Office programs
Ability to use Cisco, Avaya, and Five9 office telephone systems and office equipment Adaptability, complex problem solving, time management, creative thinking, and customer retention
References:
References available upon request.
Contact this candidate