Customer Service Records Coordinator
Resume:
Richard (Rick) Elsea
Casa Grande AZ *****
206-***-**** adrv62@r.postjobfree.com
QUALIFICATION SUMMARY
Authentic and relatable individual with a unique capacity to create space for people to be heard. The ability ability to identify important questions, define key metrics, and cultivate a data-driven decision-making culture.
Collaborative team-player with high emotional intelligence. Exceptional management skills to establish priorities for goals, objectives, and strategies for a LEAN Environment.
Exceptional safety trainer and change agent. A sharp power of observation and the ability to lead teams with a focus on improving processes and safety concerns.
Organized professional with a proactive mindset and a strong work ethic. The ability to follow-through on commitments and responsibilities with an appropriate sense of urgency.
Inventive and motivated individual with the capacity to deliver impactful solutions to meet static and evolving objectives within fast-paced environments; strong management and people skills, personal values, integrity, and strong technical knowledge.
Highly effective strategist with the capacity to use creativity to determine the best course of action for the organization. Transferable use of skills that transfer across multiple industries and positions.
EMPLOYMENT HISTORY:
Fiscal Analyst Lead Dept. of Social and Health Services WA 2013 to 2022
Public disclosure records coordinator, policy and procedure coordinator for training and updates, safety coordinator/audit manager Time and attendance coordinator for Leave Tracker, HRMS, and payroll over and under payments. Manager TRACKS inventory system, maintain 17 building leases and safety compliance manager. HRMS specialist for reports verification and approvals, FMLA and shared leave coordinator, safety assurance audit preparation and prevention, field office printing approvals, process travel authorizations and arrangements for 103 area staff, purchase card custodian for all field offices, training field staff on new procedures and state/federal requirements and statewide WorkStrides Train the Trainer and first-aid CPR AED trainings . Provide support, internal and external customer service consultation, and technical training assistance to field staff, supervisors, and management for Leave Tracker and HRMS systems. Create clear, concise, and understandable training, for a diverse group of staff and clients that may need customized communication or training.
Corporate Trainer/Employment Specialist/WorkStrides 2011 - 2013
ENSO Employment Services Seattle, WA
Conducted and developed Training and Workstrides training for staff and clients. Provided vocational discovery services, Community Based Assessments for individuals with disabilities. Job development/carving services, job placement services, job coaching, job retention services, and person centered employment planning.
National Account Manager Trainer 2010 - 2011
Service Magic Construction/Contractor Referral Service Golden, CO
Verified contractor’s licenses, insurance and bonds for national construction entities, train/coach staff on customer service, de-escalation skills and resolution techniques. Managed prospects to include background checks and verification of competencies and Quality Assurance Lead experience.
Flex Team Specialist/Training Coach 2009 - 2010
Nelnet Student Loan Servicing, Aurora Co. Denver, CO
Review recorded calls and meet with team members to give coaching and customer service guidance. Contacted customers, including escalated inbound and outbound calling, negotiated transactions in accordance with established federal and state laws, regulations, and policies. Strong negotiation skills to resolve default management accounts, actively perform skip-tracing activities order to locate borrowers. Ensured compliance requirements are met under critical time constraints and contributed to Continuous Process Improvement
The Jones Soda Co. 2007 - 2009
Accounts Receivable Supervisor Seattle, WA
Supervised A/R staff accountants, GL entries, reconciliations coding, time and attendance, payroll admin for staff garnishments, audit staff procedures and performance. Approval of sales team travel, expense payments, constructed and developed accounting reports for executive leadership team, approved GL coding.
COMPUTER SKILLS:
HRMS/SAP, Leave Tracker, Citrix, TRAKS, CMMS Maximo, Enterprise Services, SharePoint
Microsoft Office: Word, PowerPoint, Publisher, Excel, Outlook, Visio, Access, and Photoshop
Accounting: Oracle, AccPac, QuickBooks, AS400, Artiva, Softflex, ARFS
Other: Top Producer, Yardi, Reflections, FoxPro, Pay1
EDUCATION AND CERTIFICATIONS:
University of Washington/
WorkStrides Career Development Workshop - Train-the-Trainer Certificate
State of Washington DSHS Training
Lean Professional Certification, Supervisor Diversity Training, Reasonable Accommodation Training, Project Manager Development, Government to Government Tribal Seminar.
American Management Association
Train the Trainer, Building Effective Teams
Barean College
Counseling and Divinity
Boeing
Understanding People, Effective Management, Leadership, Quality Circle Leadership, Precision Measuring I and II Skill Path Seminars: Understanding Human Resources, Conflict Resolution Training
Lake Washington Vocational Institute, Boeing Composite Fabrication
Bellevue Community College Business Administration and Accounting
Letters of recommendation attached.
To Whom It May Concern,
I would like to take a moment and recommend Rick Elsea to you as a valuable employee. I had the opportunity to hire Mr. Elsea in 2007 and was impressed with Rick’s background and experience. In addition to his strong work ethic and abilities to learn new concepts he is extremely talented at supervising others and strengthening teams.
One of Rick’s job responsibilities was to handle escalated calls. Rick has a way of listening and making the hardest customer service situation turn into the best possible resolution. Rick was requested by our CFO to take care of our largest national multi million dollar client. Rick was able to build a strong business relationship that resulted in increased revenue and sales. Rick was a valuable part of our monthly close process and was selected to update our SOX compliance process and procedures.
I have hired many employees over the years and it was a privilege to find and hire Rick.
If you are looking for someone that is dedicated, professional, capable, innovative and a skilled leader, then hire Rick Elsea.
If I can be of further assistance in your hiring process, Please do not hesitate to call me.
Accounting Manager
Jones Soda Co.
Tony McConn
To Whom It May Concern:
I am pleased to write a letter of recommendation for Rick Elsea who I employed for five years on a team with twelve other agents. Rick was chosen for this team because of his strong sales background/Marketing and his ability to close the deal. Working with Lendingtree.com Realtor.com Costco.com and Colwellbanker.com. Rick was number one in lead conversion to close.
Rick is a bright and personable individual. He has always displayed a high degree of integrity, responsibility and ambition both professionally and personally. As a dependable team player he is he is cooperative and eager to assist clients as well as other agents. His attention detail and tenacity has made him a valuable resource in complex and time-critical situations.
I believe Rick is capable of achieving any goal he sets for himself and his good judgment and mature outlook ensure a logical and practical approach to his endeavors. He stays focused on task and moves forward with perseverance.
Rick’s discipline, work ethic, sincerity and sense of humor would be an asset to any organization and I am happy to give him my wholehearted endorsement.
If you would like additional information about Rick you can telephone me at:
Sincerely,
Cassandra Yakabi
Letter of Recommendation
Dear Sir/Madame:
This is a personal Letter of Recommendation for Richard (Rick) Elsea.
I worked with Mr. Elsea at the Department of Children, Youth & Families (DCYF) from 01/01/2020. Mr. Elsea worked for DCYF from 05/30/2013 – 01/07/2022.
He is a professional with versatile portfolio and having valuable experience in different organizations. Having worked within different organizations, he has gained good experience in the private sector as well as public institutions. Working in both environments he has demonstrated the ability to handle pressure and deal with stressful situations. His experience is varied, payroll prepared for audits, insurance and bonds. Rick has developed good interpretation skills in numerous financial fields over the years and this familiarity has enabled him to handle complex assignments effectively.
Rick has excellent interpersonal skills that allows him to adapt to different situations fast and impact across a wide spectrum of teams and individuals. He has been in team leading roles where he has successfully led individuals to common goals and positive outcomes.
Your organization would be well served to make Mr. Elsea a permanent member of your team. If you require any further information, please call me at 253-***-**** or my personal email at adrv62@r.postjobfree.com
Sincerely,
Patricia Gordon
Professional references
Patricia Gordon
Supervisor
Paris Brown
Customer service rep
Tony McConn
Accounting manager
Ravenna Dexter
Curriculum developer/training manager
Amanda Takacs
Licensing account manager
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