Rosa Segovia Tapia

*** *****

Kyle, TX *****

512-***-****

SKILLS Professional with strong administrative, organizational and communication skills with general and complex office practices and procedures.

EDUCATION

Bee County College (1978) Beeville, Texas

Office Assistant Program Certificate

A. C. Jones High School (1976) Beeville, Texas

Diploma

EXPERIENCE:

Neubus, Production Clerk Austin, TX ( July 25, 2019 through September 20, 2019) Prepare documents before scanning to be sent to the agency. Preparing documents include selecting a box of documents and viewing every page of the document to ensure each page was undamaged before sending to the scanning department..

Texas Health and Human Services Commission, (Clerk IV) Austin, Texas ( 11-04-2009 - 02/12/2019) provided clerical support for 2 to 3 units by filing, mailing correspondence, faxing, answering phones, scheduling appointments, testing applicants, providing background and reference checks for selected applicants, conducting new hire orientation to all new staff, assisting staff in signing on to appropriate programs to enter personal information into the Employee's Retirement System and referring them to the assigned classes needed to be completed before new hire could attend training, compiling weekly and monthly reports for assigned units and the monthly reports for the whole center, performed inquiry on all client case calls before sending forward to case workers informing them of the reason for the call.

Texas Department of Transportation, (Administrative Assistant) Austin, Texas (December 18, 2007 - February 28, 2008) Maintain calendars, schedule meetings, make travel arrangements and process travel vouchers, electronic filing, type correspondence, prepare reports, backup receptionist, provide information to the public, order supplies, and other duties as assigned.

Congressman Ruben Hinojosa (Office Manager) Beeville, Texas ( May 17, 2006 - September 22, 2006) Greet constituents, analyze their problem, process paperwork, contact congressional liaisons, and submit paperwork when case is closed. Answer phones, take messages, fax constituent opinions and correspondence to the Congressman's office in Washington, coordinate activities, order supplies, type correspondence, submit bills for payment, compile weekly and monthly reports, and other duties as assigned.

Bee Development Authority (Secretary) Beeville, Texas (1/30/06 - 03/03/06) Contract work providing support services to administrative assistant. Responsibilities included filing, typing correspondence, composing correspondence, assisting with weekly payroll, answer telephone, taking messages, compiling monthly billing reports from various companies for payment as well as personnel records, and various other duties as assigned.

Bee County (Administrative Assistant) Beeville, Texas (7/11/05 - 10/07/05) Provide support to the Bee County Judge. Type and compose correspondence, prepare paperwork related to issuance of occupational driver's license, marriage ceremony, mental commitments, and entering information in docket books at the County Clerk's office. Answer phone, take messages, respond to public requesting information, fax various reports and documents on daily and weekly basis, schedule meetings and constituent appointments, attend, take and type minutes of various committee meetings, schedule meetings between judge and city, county and state dignitaries, and perform other responsibilities as needed.

Bee County (Administrative Assistant) Beeville, Texas (10/26/04 - 7/10/05) Provided support to the Bee County Planner/Grant Writer. Researched for information using the Internet and other sources in an effort to submit grant applications and various reports, county and city events, attended and typed minutes for various committees, composed correspondence, very active in community affairs, scheduled appointments and training, prepared travel arrangements, copied reports and grants, contact person for various committees, answered phone and provided information to city and county officials.

Texas Department of Criminal Justice (Clerk III) Beeville, Texas (1/22/02 - 7/5/04) Answer the telephone evaluating requests, answering questions and/or taking messages; type, review, and prepares reports, correspondence and other documents using MicroSoft Word and Excel, checking for proper format, spelling, grammar, punctuation, typographical errors, style and sentence structure, content and clarity, establishes and maintains records, compiles, summarizes and tabulates data; performs data entry and related reports using Excel, opens, sorts, stamps and distributes mail; maintains files and serves as records retention person; logs documentation/records; contacts unit wardens/secretaries for information needed in order to complete reports/suspense's by deadline, makes travel arrangements and types travel vouchers, orders supplies, and performs a variety of duties as assigned. Using Excel I create forms to be used for various purposes, enter statistical information into logs and create graphs.

Texas Youth Commission, (Administrative Technician III) Austin, Texas (09/25/00 - 2/18/01) Administrative Assistant. Provided support to the Medical Director, Health Services Administrator, Nurse IV, Chief of Nutrition Services, Nutritionist, and Health Services Specialist. Collected, organized and prepared monthly psychotropic drug report for review by Medical Director, included accumulating and incorporating monthly drug blood level reports. Results were sent to psychiatrist's service TYC youth for review. Scheduled and prepared meetings; managed correspondence for Medical Director, including processing memorandums/letters and reviewing and responding to e-mails as directed; answered telephone; entered monthly data on youth complaints related to medical/dental and nutrition services. This data is used in profiling high-risk facilities for on-site monitoring visits; scheduled and arranged travel arrangements; maintained psychiatrist contract files sending reminders when renewal verification is needed; performed administrative functions such as faxing and copying documents and handling mail-outs to the field; ordered supplies and equipment; and worked on special projects as assigned.

State Office of CRCG, Health and Human Services Commission, Austin, Texas

(01/05/98 - 11/30/99) (Administrative Technician III) Administrative Assistant Reported to the Director of the State Office of Community Resource and Coordination Groups (CRCG), CRCG Technical Coordinator, and state team members Duties involved providing information to the public regarding the CRCG program, making travel arrangements, processing travel vouchers, coordinating state team and committee meetings, prepare information packets for state team and committee meetings, record and prepare minutes for these meetings, outline and prepare meeting agendas, review and disseminate mail, prepare mailouts, maintain administrative files, type routine correspondence, prepare purchase requisitions, prepare monthly budget report for the CRCG program using Excel, enter statistical information into ACCESS, prepare bi-annual and annual status reports, meeting with hotel sales representatives to negotiate meeting

s and/or conferences, assist the Technical Coordinator in planning and conducting regional and statewide conferences, coordinate breaks and entertainment for conferences, prepare conference material, ensure registration of conference participants, and other duties as assigned.

Texas Juvenile Probation Commission, Austin, Texas (01/26/95 - 03/02/97) (Administrative Technician IV) Executive Secretary. Reported directly to the Executive Director, Deputy Executive, Director, Director of Special Projects, and Commission members. Duties involved the same responsibilities as those assigned as an Administrative Technician III with the exception of the added responsibilities of making independent decisions regarding agency functions and supervising the receptionist.

Texas Juvenile Probation Commission, Austin, Texas (10/02/92 - 01/25/95) (Administrative Technician III) Executive Secretary. Reported directly to the Executive Director, Deputy Executive Director, Director of Special Projects, General Counsel, and Commission members. Responsibilities included maintaining calendars for the Executive Director, Deputy Executive Director, and Commission members, making travel arrangements, processing travel vouchers, coordinating committee, board, and advisory council meetings, preparing packets of information for the committee and board meetings, outlining and preparing meeting agendas and posting agendas with the Texas Register, attending and recording meetings, preparing board meeting minutes, preparing agency regulations for submission to the Texas Register in accordance with the administrative procedures and Texas Register Act, reviews and disseminates mail to proper individuals for completion, prepare mailouts, maintaining administrative files, processing employee time and attendance records, composing and typing routine and complex correspondence, disseminating information to the public and juvenile probation personnel, interpreting agency policy and procedures, preparing employee evaluations, personnel action forms, and payroll forms, posted job announcements, screened applications for minimum qualifications, conducted interviews, hired and trained support staff, assisted Financial Division with state aid contracts, worked on special projects as assigned, assisting with registration at training conferences and seminars, and served as backup support to the Training Division.

Texas Juvenile Probation Commission, Austin, Texas (10/01/91 - 10/01/92) Administrative Technician II. Reported to the Director of Training and the General Counsel. Responsibilities included entering information for the production and distribution of the agency's training calendar, preparing and disseminating training certificates, maintaining TJPC staff's training records, filing and dissemination of training announcements and other correspondence, registering training participants, maintaining law library and video library, preparing travel arrangements, processing travel vouchers, preparing and posting agency rules for submission to the Texas Register, requesting Attorney General Opinions, assisted in researching information, posting job announcements, screening applications for minimum qualifications, entering statistical information, prepared state aid contracts, and other special projects as assigned (assisted in drafting the agency's strategic plan and personnel handbook.)

Texas Juvenile Probation Commission, Austin, Texas (09/25/89 - 09/30/91) Secretary III/Receptionist. Receptionist for the agency. Responsibilities included routing phone calls to appropriate personnel, taking messages, greeting the public, providing information to the public and juvenile probation personnel, processing time and attendance records, entering statistical information, typing correspondence and reports, processing state aid contracts in accordance to policy mandated by the Financial Division.

Texas Department of Human Services, Austin, Texas (11/01/88 - 03/17/89) Personnel Assistant I. Assistant to the Personnel Representative. Processed personnel actions for divisions assigned to the representative, processed payroll forms, typed and composed correspondence, handled telephone inquiries and requests, provided routine policy and procedures interpretations, posted job announcements, screened job applications for minimum qualifications, tested job applicants for clerical work pool, provided new employee orientation training for new hires, conducted exit interviews, prepared new hire paperwork and reports, worked with other state agencies to obtain information on transferring employees, served as back up receptionist, and worked on special projects as assigned.

Texas Department of Human Services, Austin, Texas (04/01/85 - 10/31/88) Administrative Technician I. Assistant to the Director of Labor Relations. Responsibilities included making travel arrangements, scheduling grievance hearings, maintaining director's calendar, processing travel vouchers, preparing correspondence to involved parties and providing information to the grievant and their legal representative regarding the procedure of the grievance hearing, transcribing grievance hearing tapes, preparing information, testimonies, and exhibits for the hearing, typing the hearing decision, processing employee time and attendance forms for employees statewide, providing routine policy and procedure interpretations regarding leave policies, sorting and distributing statewide computer printout reports, and providing support to the Personnel Payroll Unit.

Texas Department of Human Services, Austin, Texas (08/24/84 - 03/31/85). Clerk III. Provided clerical support to the Fiscal Division. Duties included using the word processor to type correspondence, reports, statistical listings, and reports to the State Comptroller and Treasurer, answering the telephone, making mathematical computations, maintaining logs of scheduled travel and meetings for the supervisor and the section.

Digital Switch Corporation, Richardson, Texas (12/01/82 - 04/17/84) Planning Clerk. Typed all paperwork required for the shipment of telephone switches, data input into the CRT, maintaining daily reports using Lotus 123, bar coding of all PC boards and frames in the telephone switch, and preparation of invoices and supplies required for the shipment of a telephone switch.

Texas Department of Human Services, Beeville, Texas (12/01/80 - 08/31/82) Secretary II. Reported to the Income Assistance Supervisor. Duties included opening and distributing mail, ordering supplies for the office, typing correspondence, collection of data for employee evaluations, maintaining weekly and monthly reports, personnel files, time and attendance forms, travel records for the unit, conducting support staff meetings, screening eligibility assistance forms for accuracy, and providing interpretations for income assistance interview and policy regulations.

Texas Department of Human Services, Beeville, Texas (04/03/78 - 11/30/80) Clerk II. Provided support to two Income Assistance Workers and served as the agency's receptionist. Duties involved routing calls, taking messages, providing information to the public, scheduling appointments for clients, maintaining client files, typing forms and memos, opening and distributing mail, ordering supplies for the agency, preparing and maintaining daily and weekly reports, and interpreting the eligibility interview.

Referencces

Gary Gossett, Program Manager, Health and Human Services Commission

Work Phone: 512-***-****

Cody Raines, Supervisor, Health and Human Services Commission

Work Phone: 512-***-****

Cell Phone: 210-***-****

Tonya King, Supervisor, Health and Human Services Commission

Work Phone: 210-***-****

Cell Phone: 936-***-****

Ellie Valdez Dixon, Assistant Supervisor, Health And Human Services Commission

Cell Phone: 512-***-****

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