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Career Profile

Dedicated store manager with over 30 years of experience in customer service, management, warehousing and administrative support. Enthusiastic professional eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Offering engaging and pleasant personality with expertise ensuring projects meet safety regulations, policies and procedures. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Core Competencies

Professional Experience

K-Mart Distribution Center

Manager of Gold and Diamond Exchange Jan. 2011 – Present

• Helped drive sales goals and achieve monthly quotas.

• Answered product questions with up-to-date knowledge of sales and store promotions.

• Recognized outstanding work performance to cultivate a collaborative customer service culture.

• Resolved all customer complaints in a professional manner while prioritizing customer satisfaction

• Shared best practices for sales and customer service with other team members to help improve the store's efficiency.

Repack Stocker Selector Oct. 2007 – Nov. 2010

• Responsible for stocking the right products in the right location in a timely manner.

• Checked inventory and selected products from specific locations based upon customer orders

• Maintained tidy and clean work areas to promote optimal productivity and safety standards

• Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors

• Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors to obtain replacements or refunds.

• Kept all documentation and records accurate with latest data to prevent errors in processing or delivery. Budget Car Rental

Rental Agent Jan. 2006 - Oct. 2007

• Responsible for answering incoming calls and arranging rentals for new clients.

• Acted as liaison between front showroom and the maintenance team that cared for the vehicles.

• Handled customer disputes and tried to maintain customer confidence in the company.

• Maintained strong and positive relationships with existing corporate and private customers. 24 Hour Pawn

Store Manager Sep. 1990 - Aug. 2005

• Acted as day-to-day manager for store activities and maintain procedures.

• Developed new ways to use standard reports more effectively and efficiently.

• Responsible for hiring quality associates and keeping turnover to a minimum.

• Helped customers with questions, problems and complaints in person and via telephone.

• Maintained strict adherence to government regulations and served as liaison with various government agencies.

Exceptional Customer Service Sales Strategies Development

Adapt to Diverse Groups Self-Dedicated

Problem Solving Skills Operations Improvement

Quality Control Expense Control and Sales Projection

Computer Literacy Recruitment and Team Management

Stockroom Procedure and Inventory Control Customer Relationship Management

Communication Skills (Listen, Verbal and Written) Time Management adrv5k@r.postjobfree.com

228-***-****

676 W. Pullman Rd. #-376 Moscow, Id 73843

Jackie Pyles

Store Manager Rental Agent

2

Taco Bell

Assistant Manager Mar. 1988 - Nov. 1989

• Maintained fast, accurate service, positive guest relations, and ensuring products are consistent with company quality standards

• Ensured occupational safety and health compliance and safety codes, and company procedures

• Assisted profit and loss management by following cash control/security procedures, maintaining inventory and managing labor

• Assisted restaurant General Manager in recruiting, interviewing, and hiring team members Hair Cuttery

Hair Stylist Feb. 1987 - Feb. 1988

• Listened to clients' needs to determine their preferences.

• Explained different hair care products and their benefits.

• Shampooing, cutting, coloring and highlighting hair.

• Acted as salespersons to sell clients hair care retail products.

• Built a personal relationship with clients to ensure return visits.

• Followed to salon safety and cleanliness standards. Education

MS Gulf Coast Real Estate School Biloxi 2003

Licensed Real Estate Agent

PH Hair Academy St. Petersburg 1986 - 1987

Licensed Barber Stylist

Hancock North Central High Kiln 1973 - 1986

MS High School Diploma

Member of the math and science team, Beta Club, Honor Club as well as Marching Band. References

Available upon Request