SKILLS

WORK HISTORY

SUE ROSS

MARIETTA, GA *****

731-***-**** adrv50@r.postjobfree.com

Highly motivate mature adult that thrives on challenges and making things happen. Ability to research issues and get the issue resolved, benefiting the company and the customer. Service Delivery

Maintaining Updated Record

Scheduling

Invoicing

Posting

Tracking and managing Inventory.

Jackson Medical

VA Liasion // Jackson, TN // February 2017 to Current Networked with local organizations, leaders and consumers, resulting in establishment of new and lasting partnerships and relationships.

Distributed monthly community newsletters to convey important news and events to local families and leaders.

Communicated with community members to assess concerns or current issues and identify corrective measures

Provided assistance by researching local issues, participating in daily scheduling and creating action plans to tackle obstacles.

Developed long-lasting partnerships with local leaders, management team and peers with active engagement, exemplary communication and consistent issue resolution. Improved operations through consistent hard work and dedication Worked within applicable standards, policies and regulatory guidelines to promote safe working environment

Created plans and communicated deadlines to complete projects on time Offered friendly and efficient service to customers, handled challenging situations with ease Worked flexible hours across night, weekend and holiday shifts Identified issues, analyzed information and provided solutions to problems Proved successful working within tight deadlines and fast-paced atmosphere Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.

Identified and resolved unauthorized, unsafe or ineffective practices. Set, enforced and optimized internal policies to maintain responsiveness to demands. Devised processes to boost long-term business success and increase profit levels. Partnered with vendors and suppliers to effectively manage and budget. Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles. Led warehouse improvement initiatives to advance operational efficiencies and increase revenue. Collaborated with process owners to refine procedures, devise best practices and correct quality audit findings.

Investigated and resolved departmental non-conformances. Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.

Assessed supplier quality to maintain tight cost controls and maximize business operational performance.

Directed initiatives to achieve regulatory compliance, foster good manufacturing practices and meet component quality standards.

Helped build and review master service agreements for work eligibility. Implemented ticket tracking system and worked with team to create customized system for improved tracking and logging of work issues.

Spearheaded department training for appraisals of new components. Trained new employees on proper protocols and customer service standards. Assisted in recruiting, hiring and training of team members. Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

Trained and guided team members to maintain high productivity and performance metrics. Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.

Scheduled employees for Timeframe shifts, taking into account customer traffic and employee strengths.

Managed purchasing, sales, marketing and customer account operations efficiently. Supported top-level decision-making and strategy planning, forging productive relationships with top leaders and serving as key advocate for various personnel issues. Directed product flow and informed management of delays and challenges, as well as suggested resolutions.

Eased team transitions and new employee orientation through effective training and development. Directed management meetings to enhance collaboration and maintain culture based on trust and group problem-solving.

Drafted invoices for completed work.

Negotiated price and service with customers and vendors to decrease expenses and increase profit.

Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.

Communicated with staff, patients and healthcare providers to encourage highest quality of service.

Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.

Interacted respectfully with others to offer ideas, identify issues and provide assistance. EDUCATION

Helped with administrative support by managing incoming calls, coordinating files and sorting mail.

Interacted with customers by phone, email or in-person to provide information. Complied with departmental protocols and procedures. Produced high-quality documents, spreadsheets and presentations for internal and customer- facing needs.

Fielded phone calls, took messages and directed callers to appropriate personnel. Managed supplies, processed new orders and maintained inventory organization for team. Upheld strict security procedures to maintain data confidentiality. Managed multiple projects simultaneously using organizational and analytical skills. Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.

Informed and supported business leaders through consistent communication and administrative support duties.

Handled client correspondence and tracked records to foster office efficiency. Fostered operational efficiency and compliance with company policies through effective coordination of office activities.

Coordinated travel arrangements for Type staff, such as setting appointments and securing transit and lodging accommodations.

Jackson Medical

Operations Manager // Jackson, TN // November 2006 to Current Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance. Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow. Prepared annual budgets with controls to prevent overages. Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.

Increased profit by streamlining operations.

Directed initiatives to improve work environment, company culture or overall business strategy. Accounting And Business Management

Jackson State Community College // Jackson, TN

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