Customer Service Property Manager

Elizabeth A. Miller

**** ********* **. ****, ** Phone: 419-***-**** *****************@*****.***

Key Skills

Analyze Market Trends

Creating, implementing and tracking key marketing schedules

Implementing Total Quality Management within the workplace

Education

Wright State University,

Dayton, OH Business Management/ Marketing

Professional Work History

Employment History:

12/11-09/12 U.S.A Regional Trade Center Dubai, United Arab Emirates

V.P. of Operations

• Attended trade shows to find and develop relationships with SME’s from the United State and the Ministry of Foreign Trade of the UAE.

• Develop and implement marketing strategies to transition potential businesses into residents of the Trade Center.

• Hiring, training, coaching, scheduling, managing and motivating personnel.

• Assist in developing strategic relationships with the U.S. Department of Commerce as well as the U.A.E. Ministry of Foreign Trade.

05/09-12/11 ERG/American Spectrum Realty Houston, TX

Regional Manager

• Managed conventional and student properties and staff in 8 states. (Ohio, Iowa, North Carolina, Minnesota, Texas, Florida, Alabama, and Indiana)

• Oversaw day-to-day operations in leasing, customer service, accounting, and marketing for over 3,500 beds.

• Conducted weekly leasing and marketing calls with property staff as well as corporate.

• Created and implemented monthly lease audits to be preformed by site staff to ensure accuracy within reporting.

• Coordinated marketing events with site staff in accordance to the budget and demands of each specific market.

• Attend housing fairs with site staff to assist in on campus marketing during lease-up.

• Provided Yardi support and training to all site staff.

• Routinely shopped competitors and performed market analysis.

• Routinely audited site websites and all other marketing materials to ensure relevancy in evolving markets.

• Established rapport with universities & colleges, investors and owners, as well as area businesses.

• Conducted quarterly site visits to ensure sites are operating properly.

• Created and implemented marketing strategies for each unique market.

• Improved leasing, marketing, and daily operations on troubled assets.

• Created and implemented marketing strategies to increase occupancy on 5 properties from the lower 70’s to mid 90’s.

• Created policies and procedures to help streamline the day-to-day operations onsite that are currently still being used.

10/07-05/09 T & R Properties Columbus, OH / Pittsburgh, PA

Multi-Site Property Manager

• Managed all aspects of day-to-day operations for 2 conventional properties, 2 condominium communities, and 3 commercial buildings.

• Responsible for all accounts receivables and collections.

• Analyze & report occupancy & financial status to corporate.

• Responsible for training, managing, scheduling, and motivating employees.

• Implemented a new customer service training program that increased resident retention.

• Floating manager as needed.

• Implemented a very strong collections policy to bring receivables to under 3%.

• Created a new market plan for a property, recognizing a new target demographic, increasing the occupancy from 80% to 97%, while increasing market rent between 10 – 13% per unit.

10/05-10/07 AERC Columbus, OH

Property Manager

• Managed all aspects of day-to-day operations for over 100 Units

• Responsible for accounts receivables and collections, as well as day to day banking.

• Analyze & report occupancy and financial status to corporate office.

• Responsible for training, managing, scheduling, and motivating employees.

• Increased occupancy while increasing market rents and cutting concessions.

• Decreased delinquency.

References Available Upon Request.

Contact this candidate