Assistant Medical Customer Service

Blessing Oluwadare

**** ****** **** ********, ** 21040 443-***-**** adrv4a@r.postjobfree.com

PROFESSIONAL PROFILE

Customer service oriented professional with healthcare industry and management experience. Able to provide administrative support and function as the primary interface between the patient and the provider. Capable of coordinating the efficient flow of patients, while remaining focused on managing priorities and ensuring patient confidentiality.

Certified Medication Technician, American Heart Association First Aid and CPR.

Builds trust and respect by consistently meeting and exceeding expectations.

Well-organized, manages time and priorities in multi-task environments.

Electronic Health Record (EHR) Software: Therap EHR.

Microsoft Office Applications: MS Excel, MS Word, MS PowerPoint, MS Outlook.

KEY QUALIFICATIONS

Medical Administrative Assistant Medical Terminology Medical Transcription Patient Processing

Patient Registration Medical Records Management Check In Check Out Data Entry Release of Information

HIPAA Compliance Medical Laws & Ethics Medical Billing Knowledge Third Party Billing Medicare Medicaid

HMO PPO Basic Coding Skills for ICD-10 & CPT Insurance Verification Anatomy & Physiology

CMS 1500 Claim Form Billing Cycle Claims Appeal Process

EDUCATION AND PROFESSIONAL DEVELOPMENT

Ultimate Medical Academy Diploma - Medical Administrative Assistant, 2021

Ultimate Medical Academy HIPAA Essentials for Healthcare Professionals Certificate

Strayer University, Bachelors degree- Health services Administration, 2021

Dimensional Health - Owings Mill, MD Certified Medication Technician Program

PROFESSIONAL EXPERIENCE

Motor vehicle administration (MVA): customer services

Job description: schedule an appointment, titling and registering vehicles

. Licensing and monitoring drivers

. Issuing identification cards.

Enforcing insurance and vehicles emissions inspection laws

. Investigating for non compliance with motor vehicle laws and regulations and other customer support functions

Passion for delivering excellent customer service

Ability to work in a fast paced environment

. Problem solving ability

. Excellent communication skills

CVS continum customer service representative ( work at home)

. Answer inbound call from customer and address questions & concerns

. Provides information about their insurance coverage, benefit plans & make updates.

. Schedule orders, check order status, take payment, and enroll customer in programs offered

. Navigate through multiple computers applications with speed & accuracy.

Rabboni mental health- Essex MD

Prp mental health counselor

. Work with families who experiencing psychiatric, medical, and social problems

. Conduct outreach and cordinate psychiatric and medical care

. Follow up and work with the client on the goals established in the treatment plan and assist my clients with treatment goals that reduce or eliminate the need for inpatient psychiatric hospitalizations

. Work collaboratively on multi disciplinary teams with small caseload to improve the quality of life for people suffering from multiple behavioral health problems (e.g major mental illness, addiction, criminal justice involvement, physical illness, violent, victimization and homelessness)

. Follow treatment plan and implement treatment goals developed by a licensed social worker or rehab specialist

Complete documentation for each day of services provided to my client within 24 hours

Collaborate with therapists, and treatment team in order to address mental health needs and behavioral concerns of clients assigned to me.

Aspire Learning and Living - Abingdon, MD 2021 - Present

Certified Medication Technician ( CMT)

Assist disabled patients, document activities and condition using Therap EHR, and transport to appointments.

Schedule appointments, count inventory, pick up and document medication, and train new employees.

Answer inbound phone calls, plan weekly meals, provide emotional support, and wash and fold laundry.

Help with hygiene and grooming, clean home, prepare meals, administer medication, and enter medical codes.

Dominion Resources center

2019 - 2021

Patient cordinator/ customer services

Ensured household duties were completed and managed household budget.

Coordinated medical care, meals, and social activities.

Remained deadline-oriented and reliable while adjusting priorities and managing time wisely.

Chimes - Baltimore, MD 2014 - 2019

Program Manager / Behavioral Specialist

Worked with disabled patients, verified documentation, took vital signs, and documented activities and condition.

Reviewed documents, used MS Excel and MS Word, answered inbound calls, and scheduled appointments.

Trained new staff, scheduled and lead training for certification renewals, and supervised shifts.

Supervised and handled petty cash, maintained files and receipts, and scanned and uploaded documents.

Faith on Clinic - Nigeria, Africa 2010 - 2013

Medical Assistant

Administered medication and injections, set up IVs, took vital signs, and updated patient demographic data.

Created and maintained medical files, updated clinical notes, prepared and sanitized rooms, and restocked items.

Assisted physician with baby deliveries, answered inbound calls, scheduled appointments, and cared for babies.

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