Customer Service Data Entry

Qualifications:

* ** years of exemplary customer service.

* Excellent written and verbal communication skills, with an eye for detail.

* Adapts quickly to unfamiliar environments and situations.

* Exceptional ability to multitask.

*Ability to remain upbeat and stay on task, even when faced with the most trying situations.

Work History:

Cigna-Customer Service Representative February 2021- April 2022

*Delivers basic technical, administrative, or operative Customer Service tasks.

*Performs simple data entry, sorts requests, and maintains files.

*Understands simple instructions and procedures.

*Performs Customer Service duties under direct instruction and close supervision.

*Work is allocated on a day-to-day or task-by-task basis with clear instructions.

*Entry point into professional roles.

Gap: Looking for a remote position

Compsych-Customer Experience Representative October 2019 – July 2020

*Assisted patients and providers with benefits and claims, including information about payments and eligibility status.

*Documented call information in company database.

*Provided accurate, professional, and timely responses to communications from internal and external clients.

*Exceptionally prioritized and organized daily responsibilities in order to meet set quotas.

Gap: Looking for employment

Grubhub-Restaurant Care Specialist January 2017 – April 2019

*Quickly and efficiently gathered restaurant information to access and fulfill restaurant partners’ needs.

*Educated restaurant partners where applicable in order to prevent future contacts and documented interactions through contact tracking.

*Analyzed and reported trends from restaurant feedback to determine process improvements.

*Worked closely with team members to achieve daily service level goals.

TTC-Ameridial-Sales-Representative October 2012 – January 2017

*Handled a high volume of inbound sales and customer service calls for numerous business clients.

*Explained products and services to customers.

*Handled customer accounts and inquiries.

*Met and exceeded required sales goals.

Comcast Communications-Customer Account Specialist I October 2002 – December 2010

*Strived for one-call resolution of customer issues.

*Managed high volume of calls on a daily basis answering with swiftness and utmost competency.

*Completed ongoing customer service training to stay abreast of product, services and policy changes.

*Contributed to a department with a strong team ethic.

*Was recognized as #1 ranked service rep (of 400 in call center) Spring 2009.

*Received numerous awards and honors, including customer compliments, for providing outstanding customer service throughout the time of employment.

Education:

Bachelor of Arts in English/Communications- Sul Ross State University May 2002

Computer Experience:

Operating Systems: Windows (2000, XP, 7, 8, 10)

Software: Microsoft Office Suite, Salesforce, Confluence, Zendesk, Oracle, Skype, Zoom, Slack

Contact this candidate