Medical Billing Service Representative
Resume:
Eris Rosas
Medical Billing and Insurance Coding
**** ******** ******, ***** *********, CA 91606
adruxj@r.postjobfree.com
PROFESSIONAL EXPERIENCE
General Manager
AKI SHABU, North Hollywood, CA, 10/2107/22
Maintained working knowledge of restaurant's policies and procedures.
Maintained high standards of customer service during high-volume, fast-paced operations.
Handled currency and credit transactions quickly and accurately.
Followed procedures for safe food preparation, assembly, and presentation.
Built loyal clientele through friendly interactions and consistent appreciation.
Resolved complaints promptly and professionally.
Cross-trained and coordinated scheduling with team members to ensure seamless service.
Effectively managed large amounts of incoming calls.
Generated sales leads.
Built sustainable relationships of trust through open and interactive communication.
Customer Service Representative
Walmart, Destin, FL, 07/1810/21
Provided accurate, valid and complete information by using the proper methods/tools.
Met personal/team sales targets and call handling quotas.
Handled complaints, provided appropriate solutions and alternatives within the time limits and followed up to ensure resolution.
Kept records of customer interactions, processed customer accounts and filed documents.
Followed communication procedures, guidelines and policies.
Reviewed or made changes to customer accounts.
Researched answers or solutions as needed.
Retail Associate
Winndixie Corp, Destin, FL, 05/1507/18
Courteously greeted customers and efficiently process transactions within busy, fast-paced retail environments.
Operated cash register, scanners and computers to itemize and total customer purchases; collected payments and made changes for cash transactions; balanced drawer at the end of each shift.
Assisted with store stocking, floor-sets and opening/closing procedures.
Recommended, selected, and helped locate or obtain merchandise to customers.
Placed special orders to call other stores to find desired items.
Responded to service inquiries and coordinates resolutions with management and floor associates.
SKILLS
Acquainted with Medicare rules and regulations
Adhered to regulatory/payor guidelines and policies & procedures
Comprehension of CPT, ICD-10-CM, HCPCS/Modifiers and Auditing
Comprehensive knowledge of ICD-9 and ICD-10 Diagnostic and Procedural Coding, Current Procedural Terminology Coding, HCPCS Level II Coding and Coding Compliance
Experienced with a variety of Medical Practice Management Software, as well as Electronic Health Records
Familiar with CMS-1500, EOB, SOAP Notes and office procedures
Knowledge of insurance guidelines, including HMO/PPO, Medicare, and state Medicaid
Knowledge of Anatomy, Physiology and Medical Terminology
Proficient in Microsoft Office Suite, Medisoft
Proficient in other general medical administrative duties as required
Understanding of Medical Insurance, Billing, Collections and Reimbursement
EDUCATION
UEI CollegeUEI College, Encino, CA
April 2021
Acquainted with Medicare rules and regulations
Adhered to regulatory/payor guidelines and policies & procedures
Comprehensive knowledge of ICD-9 and ICD-10 Diagnostic and Procedural Coding, Current Procedural Terminology Coding, HCPCS Level II Coding and Coding Compliance
Comprehension of CPT, ICD-10-CM, HCPCS/Modifiers and Auditing
Experienced with a variety of Medical Practice Management Software, as well as Electronic Health Records
Knowledge of insurance guidelines, including HMO/PPO, Medicare, and state Medicaid
Knowledge of Anatomy, Physiology and Medical Terminology
Proficient in Microsoft Office Suite, Medisoft
Proficient in other general medical administrative duties as required
Understanding of Medical Insurance, Billing, Collections and Reimbursement
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