BRIAN FRIEDL

**** ********** ***. *********, ** *0542

Business: 515-***-**** Mobile 515-***-****

OBJECTIVE: BENEFIT A COMPANY WITH SKILLS IN TECHNICAL, PROCESS, STAFF AND (OR) PROJECT MANAGEMENT

PROFILE

Talented technical and Process manager with experience in all aspects of management and leadership including hiring, performance management, budgeting, and managing large projects requiring organizational change. Skilled in managing system requests, prioritization of projects, and project/vendor management of software packages as well as custom-developed applications on multiple platforms. Proficient in working with customers to gather requirements, integrate systems with processes, and training. Track record reflects progressive advancement in IT across multiple industries with the ability and flexibility to learn and grow new skills in a rapidly changing environment.

MANAGERIAL SKILLS

Leadership

Communication

Customer Focused

Proficient in Process Mgmt.

Matrix and Direct Management

Conflict resolution

Team Player

Analytical

Problem Resolution

Solid decision making

Familiar with PM

Methodologies (eg. Method 1)

Negotiation

Vendor/Relationship

Management

Time Management

Business Cases, Cost Models

& Budgeting

TECHNICAL SKILLS

Life Cycle Methodology

UAT/Regression Testing

Multiple EDI Integrations to

internal and external

organizations

Applications platforms:

Mainframe/Midrange/Client

Server/Web

Worked in UNIX & Windows

environments

Telephone Switches (EWSD,

5E, DMS)

Advanced Troubleshooting

MS Professional Suite (Incl.

Access Development)

MS Project

Visio

Crystal Reports

Many others

PROFESSIONAL EXPERIENCE

Open Door Consulting 2005 - Present

Gilmore City, IA – Owner/Sr. Project Manager

Manage cross-functional project team members to deliver high quality customized systems

Provide detailed Process Management and Change Management services and training

Partner with companies to build IT strategy & procedures.

Provide database/reporting consultation and training to assist companies in analyzing and managing data

Provide front-line support for multiple applications Berkley Technology Services, Inc. 2003 - 2005

Des Moines, IA – Systems Specialist

Facilitated process management sessions with

Managed cross-functional project team members to deliver high quality customized imaging systems

Interfaced with Presidents, CIO’s, and front-line employees to complete system analysis, configuration and rollout.

Installed, upgraded and supported Web based imaging software applications/scanning equipment Telephone Data Systems, Inc. (TDS) 1993 - 2003

TDS METROCOM Madison, WI - OSS Manager (1998-2003)

Managed Project Management team ensuring new applications/functionality delivered on time and on budget.

Managed Vendor management team to guarantee accurate and timely delivery of code, database fixes, and resolution to performance and contract issues.

Managed Support team to deliver world-class application support, reporting, and process management to all levels of the organization

Managed Quality Assurance team to ensure quality rollouts, including system, regression, and user acceptance testing

Accountable to executive leadership for facilitating organizational priority of system projects and providing status.

Interfaced with Strategy team to provide organizational vision and build long-term system plans

Built and Managed to multi-million dollar system capital and expense budgets TDS Telecom, Madison, WI – Translations Specialist (1997-1998)

Developing systems/tools to streamline ordering & provision of DMS, 5ESS, and Siemens switching platforms as well as interfacing with industry provided databases.

Provisioning ISDN switch Services

Troubleshooting ISDN and switch calling and feature services

Documenting and managing process flows for the provisioning process TDS (U.S. Cellular), Madison, WI – Application Technician II (1995–1997)

Troubleshooting application, hardware, network and billing issues on Mainframe, Midrange, UNIX and NT platforms

Mentoring/Training new team members

Accountable for operational, statistical and strategic reporting using SQL and Crystal Reports

Documenting Team troubleshooting manuals

Interfacing with Engineering and development on projects and application fixes

Projects to improve team efficiency as assigned

TDS Computing Services, Madison, WI – Production Control Specialist (1993–1995)

Data entry for processing Toll and local usage tape loads

Distribution of customer billing and microfiche to local business offices

Interfacing with computer operations team to ensure timely processing of customer data

Interfacing with Engineering and development teams for testing during release upgrades EDUCATION

MIS Analyst/Programmer, Madison Area Technical College, 1998 – with honors

Diploma Mt. Horeb High School, 1992 – with honors

Process Management Certification

Multiple business courses in management (i.e. 7 Habits of Highly Effective People, Conflict Resolution, etc.)

* References available upon request

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