Support Representative Customer Service
Resume:
LAKEN PRICE
LAS VEGAS, NV ****4
************@*****.***
Dedicated and focused customer service professional driven to maintain customer and client satisfaction and contribute to the company’s success. Proven ability to establish rapport with client and exceed expectations.
EXPERIENCE
DECEMBER 2021 – MAY 2022
MORTGAGE CUSTOMER SERVICE SPECIALIST TEMP, Amerinat
LAS VEGAS, NV
Managed the financial portfolio for Habitat for Humanity Homes the special Loans Division
Assisted in ACH processing for Mortgage payment (escrow & property taxes)
Collaborated with LOSS Mitigation division to development payment assisting options for delinquent mortgages
Developed payoff statements for mortgagors
Implemented strong interpersonal and intrapersonal communication skills while corresponding with 3rd party lien holders, credit management agencies, insurance agencies and local tax division
Handle incoming mortgage inquiries related to principal balance, interest rate, maturity date, payoff balance, amortization schedules
Maintain loan files with mortgagor’s original loan documents
Complete Verification of Mortgage
Advised borrower/ clients on the financial status and payment method of their account
Operated computers programmed with accounting software to record and analyze information.
MARCH 2019 – JANUARY 2020
PAYROLL PROCESSOR, ADp
NORFOLK, VA
Processed, verified, and maintained personnel related documentation, including staffing, recruitment,
training, grievances, performance evaluations, classification, and employee leave of absences, and dates of and reason for termination
Explained company personnel policies, benefits,
Aided in administering employee benefit program and workers compensation plans
Answered questions regarding eligibility, salaries, benefits, and others pertinent information
Check data for recording errors
Distributed materials to employee or customers
Reviewed time sheets, work charts, wage computation, and other information to detect and reconcile
Payroll discrepancies
Issued and record adjustments to pay related to previous errors or retroactive increases.
AUGUST 2018 – MARCH 2019
HCM PAYROLL SUPPORT REPRESENTATIVE-TEMP, ADP
NORFOLK, VA
Verify employee information.
Record personnel information.
Check data for recording errors.
Distribute materials to employees or customers.
Compile data or documentation.
Review time sheets, work charts, wage computation, and other information to detect and reconcile payroll discrepancies.
Process and issue employee paychecks and statements of earnings and deductions.
Issue and record adjustments to pay related to previous errors or retroactive increases.
AUGUST 2017 – AUGUST 2018
HEALTHCARE CUSTOMER SERVICE TEAM LEAD, Maximus
HAMPTON, VA
Referred patients to appropriate health care services or resources
Investigated and directed patient inquires or complaints to appropriate medical staff members and followed- up to ensure satisfactory resolution.
Trained team members, read current literature, talked with colleagues, continued education, or participate in professional organizations or conference to keep abreast of developments in the field
Access insurance carrier and/or affiliated websites.
Obtain eligibility and benefit breakdown.
Report to Manager any issues, trends, and/or challenges associated with eligibility and/or benefit.
Work from a queue of office inquiries regarding any issues and/or requests.
Participate in meetings as required.
Interpreted and explained information such as eligibility requirements, applications details, payment methods, and applicant’s legal right.
Collected and reported data on topics such as patient encounters or inter- institutional problems, making recommendations for change when appropriate.
Identified and shared research, Recommendations, or other information regarding legal liabilities, risk management or quality of care.
responsible for payment of the claim
Assisted customers in the enrollment process
Responded to customer phone inquiries in a prompt, courteous, and administrative knowledge.
obtaining the necessary verification(s) and support documentation to substantiate eligibility.
Calling providers office to set up appointments for members
Assist patients who appear to qualify for financial assistance programs in completing the appropriate Federal, State, or County application
AUGUST 2017 – NOVEMBER 2017
CUSTOMER SERVICE REPRESENTATIVE, mAXIMUS
HAMPTON, VA
Responds to customer phone inquiries in a prompt, courteous and concise manner.
Provides callers with an unbiased information to assist customers with application and eligibility requirements.
Accesses, reads, and interprets customers and provider data elements within customer’s application.
Performs accurately all data entry functions to reflect customer activity/transactions.
Answers customer questions and assists in problem resolution.
Assists customers in the enrollment process.
Documents all customer encounters in clear and concise logs.
JANUARY 2017 – AUGUST 2017
MORTGAGE SERVICE ANALYST, LIBERTY SOURCE PBC
HAMPTON, VA
Operated computers programmed with accounting software to record and analyze information.
Accessed computerized financial information to answer general questions as well as those related to specific accounts.
Complied with federal, state, and company policies, procedures, and regulations
Performed financial calculation, such as amounts due, interest charges. Balances, discounts equity, and principal.
Analyzed financial information including operating statements and net worth statements to determine appropriate loan size, terms, and pricing.
Advising borrowers on financial status and payment methods.
Responsible for researching, compiling, analyzing, and reporting various operational data from multiple sources.
APRIL 2013 – OCTOBER 2013
CUSTOMER SERVICE REPRESENTATIVE, AMERICALL TELEPORFORMANCE
HOBART, IN
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
File and maintain records.
Assist customers in navigating uhc.com and other United Health Group websites while encouraging. and reassuring them to becoming self-sufficient with our tools
Serve as a resource or Subject Matter Expert for team members or internal customers.
Schedule appointments and maintain and update appointment calendars.
Help guide and educate customers about the fundamentals and benefits of consumer-driven health care topics such as selecting the best benefit plan options, maximizing the value of their health plan benefits, and choosing a quality care provider.
SKILLS
Record Management/ Attention to detail
Organizational ability by demonstrating a systematic approach in carrying out assignments.
Conflict resolution Expert
Medical Insurance
Health Information
Benefits
Displays independent judgment by willingness to make timely and accurate decisions based on available information that is sometimes vague or limited in nature.
Data Entry
Ability to multitask effectively and work in a fast paced and sometimes ambiguous environment, without compromising quality of work.
Human Resources/ Payroll
Ability to prioritize tasks and projects with limited direction, while understanding and contributing to the success of the department and corporation.
Ability to work with others & accept direction.
Account Receivable
Ability to function effectively in Excel, Word, PowerPoint.
Respond to and resolve, on the first call, customer service inquires and issues by identifying the topic and type of assistance the caller needs such as benefits, eligibility and claims, financial spending accounts and correspondence
EDUCATION
NORTHWEST CAREER COLLEGE MAJOR: MEDICAL ADMINISTRATIVE ASSISTANT 2022-2023
CONTINENTAL ACADEMY 2009
HIGH SCHOOL DIPLOMA,
CERTIFICATION/ CERTIFICATES
Mental Health First Aid for COVID-19
AMERICAN RED CROSS – 2020
Helps to build resilience and support oneself and others through this crisis by reviewing basic principles of providing psychological first aid, including how to recognize and manage stress in yourself.
Provisional Certification for Adult and Pediatric CPR/AED
AMERICAN RED CROSS-AUGUST 2020-2022
DENTAL ASSISTANT AND OFFICE ADMINISTRATION, MEDCERTS
INFECTION CONTROL CERTIFICATION
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