Montana Thompson

704-***-****

adrurc@r.postjobfree.com

*** ****** ****, ***** *****, NC 28120

SUMMARY

-35 years of customer service experience

-Detail-oriented and passionate professional, eager to build customer loyalty and provide exceptional service

-Very efficient with strong interpersonal communication skills

-Fast learner with excellent time management skills, strong problem-solving skills and leadership abilities

EXPERIENCE

Chick-Fil-A, Customer Service Associate

November 2020- Present: Belmont, NC

Consistently and reliably provide excellent service

Follow restaurant safety and cleanliness guidelines

Efficiently communicate with patrons and accurately take orders

Uphold integrity and company standards

American Airlines, Customer Service Agent

February 2007- July 2020: Charlotte, NC

Provide passenger assistance at the gates and ticket counter areas by selling and issuing tickets, checking baggage, assigning seats, modifying reservations, upgrading passengers, and providing passengers with connecting flight information

Follow proper procedures while boarding flights in a timely and accurate manner

Work oversold flights, solicit volunteers, re-accommodate passengers and book alternative flights and provide travel vouchers

Assist special-needs passengers to and from the aircraft

Filed claims for lost luggage

Properly position jetway to and from the aircraft

Communicate with in-bound and out-bound flight-crews regarding their flights

Inform management of any problems at the gates

Follow FAA, company, and airport regulations

Enforce safety/ security measures and protect sensitive areas and information

Perform all other required duties as requested by supervisors

Complete continuous I-Learning courses and attend various training seminars

Jet Blue Airlines, Customer Service Agent

February 2002- October 2006: Orlando, FL

Worked at ticket counter, gates, and assisted with payroll accounts

Provided exemplary customer service, checked in passengers, assisted with seat selection, sold tickets, booked reservations

Checked in baggage and filed claims for lost luggage

Performed all gate agent duties

Followed all company, FAA and airport procedures and regulations

Boarded flights in a timely and accurate manner while adhering to proper procedures

Communicate with in-bound and out-bound flight-crews

Enforce safety/ security measures and protect sensitive areas and information

US Airways, Ramp Services Agent

January 1996- October 2001: Charlotte, NC

Properly loaded and unloaded baggage to aircraft, following proper safety protocol

Handled customer belongings with care

Completed load plan paperwork

Drove baggage tugs to correct locations

Pharr Yarns, Payroll Specialist

June 1985- December 1995: Belmont, NC

Processed employee pay roll, and calculated production

Managed front desk duties

Answered and directed incoming phone calls

Assisted human resource manager maintaining confidential records

EDUCATION

Central Piedmont Community College, 1985-1988 Charlotte, NC

-Attended business related courses

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