Customer Service Front Desk
Resume:
Montana Thompson
***********@*****.***
*** ****** ****, ***** *****, NC 28120
SUMMARY
-35 years of customer service experience
-Detail-oriented and passionate professional, eager to build customer loyalty and provide exceptional service
-Very efficient with strong interpersonal communication skills
-Fast learner with excellent time management skills, strong problem-solving skills and leadership abilities
EXPERIENCE
Chick-Fil-A, Customer Service Associate
November 2020- Present: Belmont, NC
Consistently and reliably provide excellent service
Follow restaurant safety and cleanliness guidelines
Efficiently communicate with patrons and accurately take orders
Uphold integrity and company standards
American Airlines, Customer Service Agent
February 2007- July 2020: Charlotte, NC
Provide passenger assistance at the gates and ticket counter areas by selling and issuing tickets, checking baggage, assigning seats, modifying reservations, upgrading passengers, and providing passengers with connecting flight information
Follow proper procedures while boarding flights in a timely and accurate manner
Work oversold flights, solicit volunteers, re-accommodate passengers and book alternative flights and provide travel vouchers
Assist special-needs passengers to and from the aircraft
Filed claims for lost luggage
Properly position jetway to and from the aircraft
Communicate with in-bound and out-bound flight-crews regarding their flights
Inform management of any problems at the gates
Follow FAA, company, and airport regulations
Enforce safety/ security measures and protect sensitive areas and information
Perform all other required duties as requested by supervisors
Complete continuous I-Learning courses and attend various training seminars
Jet Blue Airlines, Customer Service Agent
February 2002- October 2006: Orlando, FL
Worked at ticket counter, gates, and assisted with payroll accounts
Provided exemplary customer service, checked in passengers, assisted with seat selection, sold tickets, booked reservations
Checked in baggage and filed claims for lost luggage
Performed all gate agent duties
Followed all company, FAA and airport procedures and regulations
Boarded flights in a timely and accurate manner while adhering to proper procedures
Communicate with in-bound and out-bound flight-crews
Enforce safety/ security measures and protect sensitive areas and information
US Airways, Ramp Services Agent
January 1996- October 2001: Charlotte, NC
Properly loaded and unloaded baggage to aircraft, following proper safety protocol
Handled customer belongings with care
Completed load plan paperwork
Drove baggage tugs to correct locations
Pharr Yarns, Payroll Specialist
June 1985- December 1995: Belmont, NC
Processed employee pay roll, and calculated production
Managed front desk duties
Answered and directed incoming phone calls
Assisted human resource manager maintaining confidential records
EDUCATION
Central Piedmont Community College, 1985-1988 Charlotte, NC
-Attended business related courses
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