CURRICULUM VITAE

Name: NCHU ETHEL NAGWAH

Date of birth: 18th September 1994

Place of birth: Douala

Nationality: CAMEROONIAN

TEL : +237-***-**-**-**/ 656 11 62 07

E-mail :adrur9@r.postjobfree.com

Personal Profile

A well-presented, articulated and confident individual with a proven ability to provide exceptional customer service and ensure that clients leave with a lasting positive impression of the services rendered. Having an outgoing personality, good interpersonal skill, bilingual (English and French) and the ability to work in a multi-national team environment with confident and minimal supervision. Comfortable working in a fast pace environment and able to build and maintain a good relationship with work colleagues and clients through a desire to understand their needs and support them.

SKILLS

Good managerial skills while paying attention to details.

Good communication skills and very fluent in both English and French Language punctual and target driven with good team player and motivational skills.

Computer literate with great competence in MS office package-Word, Excel, PowerPoint,

PROFESSIONAL

November 2017 to Septembers 2019

Carlcare service center(Tecno,Itel,Infinix)Douala-akwa

-Receptionist(Attaining to customers needs and demands)

-Warehouse keeper

Sterval Pressing

November 2016-October 2017 Receptionist

Face to face with customers

MarathonBet (1 x bet), Douala

November 2013 – January 2014 as a Cashier

Face to face customer service

Tickets selling and checking

Directing people around the venues

Providing general guidance to the public

February 2014 – October 2016 as Manager

Managed two agencies

Managed the financial transactions of the agencies and its employees

Provided monthly balance sheets of the agencies and payment of salaries to workers.

Reference: Mrs. Sandrine Asses, Tel: 696343459, MarathonBet Manager

Progressive Cooperative Credit Union LTD (PROCCUL), Douala

January to March 2013 as an Intern

Maintaining day to day customer services

Calculate premiums and establish payment methods

Seek out clienteles and networking to find new customers and generate a list of prospective clients.

Unity Cooperative Society (UNICS PLC), Douala

1st August to 30th September 2012 as an Intern

Assisted with most office administrative duties

Attending to customers at the customer service and dealing with upset customers, conflicts and challenging situations.

Opening of accounts to new customers received cash payments and issued receipts.

Verification of loan documents with the loan office.

Filing, data management, drafting and editing short office memos.

Helping in translation and interpretation when need arises

Delivering outstanding service, exceed expectations and built long-term loyalty.

LANGUAGE COMPETENCE

Speak, read and write English language very well.

Speak, read and write French language very well

SCHOOL CAREER

2011-2014 Higher National Diploma (HND) in Banking and Finance from UIG,ESG/ISTA/ISA

2009-2011 General Certificate of Examination Advanced Level (Passed in 3 papers). Studied in Government Bilingual High School Deido- Douala.

2004-2009 General Certificate of Examination Ordinary Level (Passed in 05 papers). Studied in Government Bilingual High School Deido- Douala.

SOCIAL STATUS and HOBBIES

Single.

Traveling, singing, cooking, swimming

Contact this candidate