Customer Service Call Center

Tanya Morland

Houston, TX *****

adruqv@r.postjobfree.com

832-***-****

#readytowork

Authorized to work in the US for any employer

Work Experience

Owner

National League of Junior Cotillion - Houston, TX

January 2001 to October 2017

Etiquette Consultant, President Award Winner, Presidents Club for 10 Years Running Responsibilities included teaching manners, etiquette and social dance to five hundred students per year. Education

Bachelor's in Industrial Psychology

Jacksonville State University - Jacksonville, AL

January 1987 to December 1989

Skills

• Microsoft Office (7 years)

• Patient and Kind (10+ years)

• Dependable (10+ years)

• Attention to detail (10+ years)

• Accurate (10+ years)

• Marketing

• Presentation Skills

• Research

• Negotiation

• Sales Management

• Budgeting

Assessments

Customer Service Skills — Proficient

October 2018

Measures a candidate's skill in evaluating approaches to customer service & satisfaction. Full results: Proficient

Work Motivation — Highly Proficient

June 2020

Level of motivation and discipline applied toward work Full results: Highly Proficient

Customer Focus & Orientation — Highly Proficient

June 2020

Responding to customer situations with sensitivity Full results: Highly Proficient

Call Center Customer Service — Proficient

June 2020

Applying customer service skills in a call center setting. Full results: Proficient

Sales: Influence & Negotiation — Proficient

June 2020

Persuading reluctant customers to buy products or services, and influencing and negotiating with customers to meet sales goals.

Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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