Associate Manager General

DARRELL W RALL JR

PROFILE

• Leader with over ** years of experience building lasting customer relationships

• Demonstrated success in all areas of operations management and P&L including sales, staffing, inventory, and cost control

• Trained in the Disney Management program which focuses on excellence in communication and quality of service for Guests, vendors, and employees

• Able to motivate employees and teammates to perform to their maximum potential in order to maximize Sales and Provide a Great Guest Experience

EXPERIENCE

Buffalo Wild Wings Orange, CA

General Manager, January 2012 – Present

Manage all aspects of My Sports Bar’s Daily Operations. Duties include:

• Management of the daily four walls execution

• Develop managers through monthly one on one’s and regular coaching

• Managing the Sports Bar’s PnL to ensure we are exceeding all Financial Goals

• Ensure the Sports Bar is QSC and EcoSure Compliant

• Organize and manage all training through our WCT(Wing Certified Trainer) Program The Cheesecake Factory Fairfax, VA

Manager, January 2011 – December 2011

Manage all aspects of Guest satisfaction and quality. Duties include:

• Management of daily operations for front and back of the house (FOH/BOH)

• Create Bar schedules to meet both Guest and Financial needs

• Ensure the restaurant is Health Code Compliant

• Organize training for all Bar Team Members

Cracker Barrel Manassas, VA

Associate Manager, October 2008 – December 2010

Manage train and schedule up to 125 employees for a 180 seat restaurant including wait staff, hostesses, retail and cooks. Helped drive store to top regional revenue with weekly sales of 85K. Led the team that achieved goal revenue sales for 6 consecutive weeks. Manage all aspects of guest satisfaction and quality. Duties include:

• Management of daily operations for front and back of the house (FOH/BOH)

• Create Weekly cost forecasts

• Create FOH/BOH schedules to meet both Guest and Financial needs

• Ensure the restaurant is Health Code Compliant

• Organize training for all Front/Back of House Team Members

• Reduced overtime from 50 to less than 10 hours weekly. Ruby Tuesday Algonquin, IL

General Manager, September 2007 – September 2008

Managed team 80 staff and managers for a 120 seat restaurant with weekly sales of $22,000. Maintained sales goals from previous years despite regional economic challenges. Acknowledged for superior quality and service for the region.

• Developed budget of $15,000 for monthly revenue and costs projections

• Developed cost savings inventory program to reduce waste reduction and scheduling

• Ensured the restaurant maintained quality food standards and was always Health Code Compliant

• Developed training plans to ensure new menu changes were communicated to all Front and Back of House Team Members

Ph: 714-***-****

Email: adruqu@r.postjobfree.com

9222 Bixby Ave

Garden Grove, CA 92841

Mimi’s Café Orland Park, IL

Manager, March 2003 – September 2007

Led opening of first Mimi’s Café in the Chicago Market. Transferred from the California stores to ensure Mimi’s standards, quality and service were brought into this market. Hired 160 staff and launched the restaurant on time and achieved $80,000/week in the first month.

• Managed day to day operations

• Created FOH/BOH masters schedules to ensure the budget of 25%($20,000) was met

• Implemented Mimi’s food safety audit program to ensure restaurant was Health Code Compliant

• Organized scheduling and training for all employees

• Promoted and maximized sales through Positively Outrageous Service program

• Performed Monthly Inventory Audits of 5,000 alcohol and 20,000 in food product Disneyland Anaheim, CA

New Orleans Restaurants, Manager, August 1999 – February 2003

• Served an average of 3000 guests per week

• Managed schedule for three restaurants(French Market, Café Orleans, and Royal St. Veranda)

• Ensured all Cast Members are properly trained

• Promoted and maximized sales

• Promoted Guest satisfaction

Outdoor Vending Working Lead/Receiver, October 1996 - August 1999

• Supported interaction with xx customer daily

• Managed inventory of 25,000

• Promote and maximize sales based on products and location

• Handled cash, Tracked and Ordered Inventory, Paid all Invoices United States Marine Corps

Corporal, Personnel Chief, November 1992-November 1996

• Non-Commission Officer in charge of service records

• Audit service records for 1,200 Marines

• Start/stop pay and SRB audits

EDUCATION

ORANGE COAST COLLEGE 1996

Management Courses

Disney University 1999

Leadership Excellence Series

REFERENCES

Personal and professional references furnished upon request.

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