Customer Service/Sales
Resume:
Tia Grenga
Lewiston, NY *****
*******@*****.***
Authorized to work in the US for any employer
Work Experience
Online Rater/Scorer
Educational Testing Services (Remote)
October 2016 to July 2021
• Read, evaluated and scored GRE exams for Princeton University
Assistant Manager
Starbucks - Niagara Falls, NY
February 2019 to March 2020
• Manage shifts of 3- 6 employees
• Assign tasks and coach employees to ensure adequate store appearance and goals were met
• Manage cash drawers, counted daily receipts and made daily deposits
• Trained new staff to demonstrate Starbucks customer service standards
• Communicate new promotions, new products and daily goals to staff
• Demonstrate effective customer management skills to resolve any issues or customer complaints
• Licensed in ServSafe
Manager
Downtown Dogs- Niagara Falls, NY
April 2015 to October 2018
• Operates and runs merchandise tent during tourist season in busy downtown Niagara Falls
• Performs various opening and closing duties daily
• Excellent communication and customer service skills
• Outstanding ability to multi-task
• Interacts with customers of all backgrounds
Substitute Teacher- Pre-K - 12 instruction
Lockport City School District - Lockport, NY
October 2013 to June 2017
• Teach inclusion classrooms with at-risk and special needs students
• Maintain classroom management and discipline
• Follow and teach the lesson plans left by the teacher
• Work with students with IEP's (differentiated instruction)
• Integrate Smart Board technology in classroom
Substitute Teacher Pre-K - 8 Instruction
St. Peter R.C. School - Lewiston, NY
December 2013 to June 2016
• Maintain existing classroom routines and procedures
• Follow and teach the lesson plans left by the teacher or developed backup plans
• Maintain a positive learning atmosphere in the classroom
• Work with students with IEP’s (differentiated instruction)
• Integrate Smart Board technology in the classroom
Online Rater/Scorer
Educational Testing Services (remote)
April 2016 to May 2016
• Read, evaluated and scored TexasSTAAR exams
Inside Sales Representative
Anda Pharmaceuticals - Grand Island, NY
March 2014 to December 2014
• Achieved over 100% of daily and monthly sales goals from day one
• Met daily and monthly sales goals for phone time and call count
• Promoted and sold Anda products to independent pharmacies across United States
• Placed outbound calls to establish new accounts and continue building rapport with existing accounts
• Directed inbound calls to appropriate persons within Anda company
• Attended all mandatory meetings and gave appropriate ideas and feedback to managers
Shift Manager
Starbucks - Niagara Falls, NY
May 2009 to October 2013
• Managed shifts of 3- 6 employees
• Assigned tasks and coached employees to ensure adequate store appearance and goals were met
• Managed cash drawers, counted daily receipts and made daily deposits
• Trained new staff to demonstrate Starbucks customer service standards
• Communicated new promotions, new products and daily goals to staff
• Demonstrated effective customer management skills to resolve any issues or customer complaints
• Licensed in ServSafe
Box Office Cashier/ Concessions/ Usher
Regal Entertainment Group - Niagara Falls, NY
June 2004 to May 2009
• Efficiently operated POS system to serve customers as quickly as possible
• Made sure theater was clean and presentable for all guests
• Used upselling techniques to achieve sales goals and top ranking for the theater in the district
• Trained new staff on procedures, policies and selling techniques
• Ensured all inventory was stocked and ready in between rounds
• Resolved customer complaints or directed guests to appropriate manager on staff
• Frequently achieved highest customer sign up rate for loyalty program in district Education
Bachelors of Arts in Early Childhood and Childhood Education
Niagara University - Niagara University, NY
2005 to 2009
Skills
• Excel in communicating with individuals and small groups
• Very Confident in abilities
• Consistently punctual
• Methodical in planning and performing
• Demonstrate natural leadership abilities
Certifications and Licenses
Teaching Certification
Additional Information
Microsoft Word Microsoft PowerPoint Microsoft Outlook
Microsoft Excel Smart Board E-Commerce
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