ABOUT ME

A highly organized and hard-working individual looking for a responsible position to gain practical experience. Secure a responsible career opportunity to fully utilize my training and skills, while making a significant contribution to the success of the company. To make use of my interpersonal skills to achieve goals of a company that focuses on customer satisfaction and customer experience WORK EXPERIENCE

Client Relationship Officer

Bharati Airtel Limited [ 30/05/2020 – Current ]

City: Bangalore

Country: India

Ø Building and maintaining profitable relationships with key customers. Ø Resolving customer complaints quickly and efficiently. Ø Understanding key customer individual needs and addressing these Ø create positive relationships with new clients to help build the customer base Ø manage customer service and support teams to address customer complaints relating to products and service Ø Day to day Cash handling and Entries

Ø Preparation of excel report for the same

Ø Approach potential customers to establish relationships. Ø Promote high-quality sales, supply, and customer service processes Ø Understand customer needs and develop plans to address them Ø Set sales and revenue targets and work diligently to meet them Ø Study competition to find new ways to retain customers. Ø Act as point of contact for complaints and escalate issues as appropriate.

Ø recesses payments by totaling purchases, processing checks, cash, and store or other credit and debit cards. Ø Keeps clientele informed by notifying them of preferred customer sales and future merchandise of potential interest

Ø Coordinate with the Retail Sales Representatives team to provide excellent customer service (especially during peak times)

Ø Answer customers’ questions about specific products/services Ø Enthusiastic, friendly, and energetic with a genuine desire to provide outstanding service Ø Ability to multi-task, while being attentive to customers and remaining flexible to the needs of the business Ø Maintain presentable and in-stock condition of assigned sections of the store Ø Discuss products offered and available alternatives, including creative financing options Ø Watch for and recognize security risks and thefts and know how to prevent or handle these situations. Ø Contact businesses and private individuals by telephone to promote products, services and/or charitable causes

Ø Solicit orders for goods and services over the telephone Ø Explain the product or service to potential customers Ø Deliver scripted sales pitch to the customer

Ø Adjust scripted sales pitch to meet needs of specific individuals Afroze M B

Nationality: Indian Date of birth: 16/02/1997

+91-900*******

Email address: adruo7@r.postjobfree.com

Address: No 20 1st cross Govindappa Road RS Palya Kammanahalli Main Road Behind Apollo Pharmacy, 560033 Bangalore (India)

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Ø Provide pricing details

Ø Handle customer questions

Ø Obtain customer information including names and addresses Ø Record customer details including reaction to the product or service offered Ø Receive orders over the telephone

Ø Input order details into the computer system

Ø Record customer details and details of transaction Ø Confirm orders placed with field sales representative. Ø Schedule appointments for sales staff to meet prospective customers Assistant Restaurant Manager

Hotel Paramos Inn [ 01/06/2018 – 31/05/2020 ]

City: Bangalore

Country: India

Ø Oversea the dining area, supervises food and beverage service staff in accordance with operating policies that he or she may help establish.

Ø Creates a positive team atmosphere among Team Members. Ø Maintains records of staff periodic manner and operating costs. Ø Provides feedback and coaching to the Team regularly. Ø Understands building capability through Cross training Ø Treats all Team Members fairly, with respect.

Ø Sets high standards for appropriate team behaviour on shift. Ø Works with food and beverage staff to ensure proper food presentation and proper food-handling procedures. Ø Handle guest complaints in restaurants.

Ø Schedules periodic food and beverage service staff meetings to ensure correct interpretation of policies and obtain feedback from staff members.

Ø Maintain budget and employee records, prepare payroll, and pay bills, or monitor bookkeeping records. Ø Check the quality of deliveries of fresh food and baked goods. Ø Meet with sales representatives to order supplies such as tableware, cooking utensils, and cleaning items. Ø Arrange for maintenance and repair of equipment and other services. Ø Total receipts and balance against sales, deposit receipts, and lock facility at end of day. Ø Ensures new products are executed properly the following roll-out. Ø Is capable of handling irate customers with a friendly/calm attitude. Ø Ensures product quality and great service.

Ø Shows enthusiasm about guest within the restaurant. Ø Is flexible in dealing with changes/pproblem

Ø Has effectively forecasted restaurant needs.

Ø Shifts priorities and goals as work demands change. Ø Priorities tasks effectively to ensure most important tasks are completed on time. Ø Delegates and follow-up effectively.

Ø Taking Ownership of issues or tasks and also give detail update of the F&B manager and the General Manager. Ø Seeks, listens and responds to Guest feedback.

Ø Coaches team on how to exceed Guest expectations. Ø Does not blame others; takes accountability for problems. Ø Effectively identifies restaurant problems through reports and can ideate & execute to resolve the same. Ø Proficiency in using computer software to monitor inventory, track staff schedules and pay, and perform other record keeping tasks.

Ø Proficiency in Point of sale ( POS ) software, inventory software, Restaurant guest satisfactory tracking software etc.

Ø Assist in planning regular and special event Menu. 2 / 3

English

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SPOKEN PRODUCTION C1 SPOKEN INTERACTION C1

Hindi

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kannada

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EDUCATION AND TRAINING

Bachelor Of Commerce

Mahesh College Of Commerce and Management [ 23/03/2016 – 30/03/2018 ] Address: 01 Kudrolli opp NIrmala Bike showroom, 575003 Mangalore (India) mangaloreuniversity.ac.in

Commerce

Naryana Guru Pre University College [ 01/03/2013 – 01/03/2015 ] Address: 01 Kudrolli opp NIrmala Bike showroom, 575003 Mangalore (India) https://pue.karnataka.gov.in

sslc

Shrimati Sharada Rajashekar hIGH School [ 01/03/2010 – 10/03/2012 ] Address: 01 Kenchammanaa Hosakote Aur Hassan, 573129 Hassan (India) LANGUAGE SKILLS

Mother tongue(s): Urdu

Other language(s):

DIGITAL SKILLS

My Digital Skills

Microsoft Office, Microsoft Word, Microsoft Excel, Outlook, Facebook, Google / ERP Tally 9 / computer basics / Internet, E-mail and Social Media / Team-work oriented / -Effective team work / Organization planning and punctuality / Good listener/Good communicator / Motivated and ambitious / Good leadership skills, planning and collaboration in heterogeneous groups / Problems solving and decision making / Excellent communication skills gained through my experience in a big team with many customers. / Responsibility 3 / 3

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