Customer Service Appointment Setter

DANIA ZAVALA-SANTIAGO

**** ******* **.

Fort Worth, TX 76114

Cell: 469-***-****

adrunx@r.postjobfree.com

Bi-lingual (Spanish) Customer Service Specialist

Offering an excellent record of customer care service within high-volume environment such as:

Call Centers

Online Support

Customer Service Desks

Key Skills

> World-Class Customer Service

> Call Center inbound-outbound

> Track inquiry / Data Entry Support

> Bilingual (English- Spanish)

> Problem Solving

> Complaint Handling

> Customer Resolution Fulfillment

> Reports & Documentation

Computer Skills

Proficient in MS Office and assorted databases programs.

Mission Statement

Strive to exceed customer/ employer expectations by delivering second-to-none service. Maintain a positive can-do attitude and interactions, always putting the customer first.

Career Snapshot

Fifthteen years commended performance in key customer service roles > Eight years assigned to work side by side with the Hispanic communities divisions > Expert in customer care/communications > problem solving > relationship building and support.

Work History

Bilingual Customer Services for Stericycle and Tarrant county covid19 appointment setter

02/2020 - 04/2020

Short contract with A.F. Group Real State agents / Peters Lawrence realstate agency

post new leads for rental and selling business properties and houses

01/19 - 5/ present (short contract during the year)

Call Center Outreach Specialist / CIGNA HEALTHSPRINGS,

11/2018 to 5/2019

Call Center Representative Bilingual/ BENEFIT HARBOR, 05/2018 to 10/2018

Pregnancy complications/ TOOK A SABATICAL YEAR (from corporate work)

01/2017 to 12/2017

Customer Service Representative/ DEVAL FINANCIAL (INSIGHT GLOBAL) 11/2015 to 11/2016

Desk Clerk/ BAYLOR REGIONAL HOSPITAL (ARAMARK) 10/2014 to 09/2015

Customer Service Medicare Rep. / MANPOWEER AGENCIE (SAN JUAN P.R.) 2010 to 2014

On-Call Massage Therapist CSR / FREELANCE/ON CALL (Metro Area, P.R.) 2006 to 2011

Education

*Health and Human Services Commission Medical and Social Services 2018

*Overview of other medical diagnoses associated with IDD (HSCMSS)

*Trauma Informed Care for Individuals with IDD (HSCMSS)

*Overview of Genetic Syndromes Associated with IDD (DADSSHS)

*Co- occurring Disorders: Intellectual and Developmental Disabilities and Mental Illness (DADSSHS)

*Putting it all together: Supports and Strategies for direct Service Workers (DADSSHS)

*Funtional Behavioral Assesment and Behavior Support (DADSSHS)

*Caribav - Customer Service Specialist Certification

* University of Puerto Rico (Carolina Campus)

B.S. Commercial Advertising and Marketing

*Lola Rodríguez de Tío - H.S. Diploma Honor class and

Advance Spanish placement program

Contact this candidate