Shasta Wease

Looking for a company in which I can access my skills and grow with.

Bardstown, KY 40004

adrun6@r.postjobfree.com

+1-502-***-****

I am a hard working and outgoing Program Manager with 5 years of management experience. Over seeing up to 20-25 employees at times; responsible for hiring employees in my department and maintaining all trainings. I have 2 years of Community Liaison experience, building relationships with the community to provide treatment for for under privilege and incarcerated. I have over 20 years of experience in the Restaurant/Food Handling Business. Both casual and fine dining. Doing my best to WOW each and everyone of the customers I come in contact with. Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Waitress

American Queen Voyages-Dutchess - Tennessee; Mississippi, Lousiana May 2022 to Present

Fine Dining:

• Filling water and offering bread.

• Taking drink orders: Wine/cocktail/non-alcoholic.

• Presenting the menu and introducing specials for the day or new items not on the menu.

• Take their orders carefully. This includes asking them for any allergies they might have so as to help them avoid items on the menu.

• Coordinate with the kitchen on their orders and deliver them back to the guest once it’s ready.

• Placing the orders of the guest on the right tables according to the token numbers in order to avoid any sort of confusion.

• Following the instructions of the captain and delivering the services as per order per table.

• Delivering food items to the guest whose quality and taste are as good as possible without delaying much.

• Ensuring that the guest are completely satisfied with the food served and the services.

• Memorizing the orders of the guest and delivering them at the right place to the right guest at the right time.

• Reserving seats for those guests who requested your section ahead of time.

• Taking the feedback and complaints from the customers and informing the manager of the restaurant about it.

• Promising even better services and better quality food to the customers early next time or at least maintaining the same superior level of services in the restaurant.

• Being able to transport heavy plates with/without food on them, to/from front of house/back of house.

• Balancing large sized trays in order to bring them safely to the guest.

• Keeping guest's drinks/wines/cocktails filled.

• Communicating with the guest to assure them of good quality and tasty food available in that restaurant.

• Keeping good relations with co-workers in order to execute his job responsibilities fairly well and satisfy the guest.

• Analyzing the floor and dining room conditions of the restaurant and informing the manager about any defects in the same and adopting suitable measures to repair them.

• Interacting with the restaurant staff and other workers in order to ascertain the defects in the grand dining room and advising changes to the same.

• Ensuring that all the functions in the grand dining room are carried out responsibly and as per the work agreement of the same.

• Keeping the bathrooms, napkins and wash basins of the grand dining room clean in order to ensure client contentment.

• Administrating the cleanliness of the dining rooms and acting friendly with all the customers.

• Made sure the proper arrangement of dining equipment like spoons, forks, knives, bread plates and coffee cups were placed during breakfast/lunch/dinner.

• Opening/Running/Closing duties.

Driver/Delivery Driver

Uber - Tampa, FL

January 2022 to April 2022

• Excellent communication skills.

• Excellent mapping skills.

• Direction-taking skills.

• Ability to think on your feet.

• Ability to be empathetic towards customers.

• Customer service skills.

• Ability to determine the best driving routes when GPS fails.

• Provide a safe place for your riders to be picked up and dropped off. Ensure the safety of all riders.

• Pick up patrons, greet them when they enter your vehicle and get them to their destinations.

• Ensure that all patrons have properly used the mobile application to close their ride share. Community Liason/Adult Peer Support Specialist

Addiction Recovery Care - Elizabethtown, KY

November 2020 to December 2021

• Completed screenings, over the phone or by going to detention center's, in my county area's.

• Worked closely with Public Defender/Alternative Sentence Workers, Drug/Mental Health Courts, Parole/ Probation and Criminal/District Judges.

• Assist clients in articulating personal goals for recovery through the use of one-on-one and group sessions. During these sessions the PS will support clients in identifying and creating goals and developing recovery plans with the skills, strengths, supports and resources to aid them in achieving those goals

• Assist clients in working with their case manager or treatment team in determining the steps he/she needs to take in order to achieve these goals and self-directed recovery. •

• Assist clients in setting up and sustaining self-help (mutual support) groups, as well as means of locating and joining existing groups.

• Utilize tools such as the IOP (Intensive Outpatient Program) to assist clients in creating their own individual wellness and recovery plans.

• Independently or with periodic assistance of higher graded treatment team members, utilize and teach problem solving techniques with individuals and groups; discussions will be utilized where clients will share common problems in daily living and methods they have employed to manage and cope with these problems. As one who has availed themselves to mental health services, the PS will share their own experiences and what skills, strengths, supports and resources they use. As much as possible, the PS will share their own recovery story and as the facilitator of these sessions, will demonstrate how they have directed their own recovery.

• Use ongoing individual and group sessions to teach clients how to identify and combat negative self- talk and how to identify and overcome fears by providing a forum which allows group members and PS to share their experiences. By using Peer Support Technician identified literature, media, etc. clients will gain hope, learn to identify their strengths and combat negative self-talk.

• Support clients’ vocational choices and assist them in choosing a job that matches their strengths, overcoming job-related anxiety by reviewing job applications, and providing interview tips.

• Assist clients in building social skills in the community that will enhance job acquisition and tenure Utilizing their recovery experience, the PS will: (a)Teach and role model the value of every individual’s recovery experience. (b) Assist the client in obtaining decent and affordable housing of his/her choice in the most integrated, independent, and least intrusive or restrictive environment by taking them out to view housing, either driving them or riding with them on public transportation.

• The PS models effective coping techniques and self-help strategies.

• Serve as a recovery agent by providing and advocating for any effective recovery based services that will aid the client in daily living.

• Assist in obtaining services that suit that individual’s recovery needs by providing names of staff, community resources and groups that may be useful.

• Inform clients about community and natural supports and how to use these in the recovery process. Community resources may include but not limited to: social security office, Department of Family and Children services, local YMCA, Library, restaurants, clients’ service organizations, apartment complexes and other types of housing, etc.

• Assist clients in developing empowerment skills and combating stigma through self-advocacy. This will be accomplished through regular meetings, individual or group sessions. Through the use of role playing/ modeling techniques the PS provides opportunities for others to show/demonstrate how they have handled similar problems, how to present themselves in certain situations, or how to handle problems that may arise in interactions with others.

• With assistance from the Program Coordinator/Team Leader, the Peer Specialist will work with the clients and other treatment team staff to develop a treatment/recovery plan based on each client’s identified goals. Treatment/Recovery Plans will be reviewed and signed by the Coordinator/Team Leader and other participating treatment team staff. The PS will document the following on the client’s treatment/recovery plan: (a) identified person-centered strengths, needs, abilities, and recovery goals

(b) interventions to assist the client with reaching their goals for recovery (c) progress made toward goals Adapted from Peer Support Technician.

• The PS will maintain a working knowledge of current trends and developments in the mental health field by reading books, journals, and other relevant materials.

• The PS will continue to share recovery materials with others at continuing education seminars and other venues to be developed to support recovery-oriented services; and attend continuing education seminars and other in-service training when offered.

• Conducted psycho educational classes, daily living skills, and recovery dynamics.

• Distributed morning and nightly medicine.

Program Manager/Adult Peer Support Specialist/Community Liaison The Commitment House - Elizabethtown, KY

May 2018 to December 2020

• Strategize, implement, and maintain program initiatives that adhere to organizational objectives.

• Develop program assessment protocols for evaluation and improvement.

• Maintain organizational standards of satisfaction, quality, and performance.

• Oversee multiple project teams, ensuring program goals are reached.

• Work with other program managers to identify risks and opportunities across multiple projects within the department.

• Analyze, evaluate, and overcome program risks, and produce program reports for management and stakeholders.

• Implemented all daily activities, client curriculum and employee schedule.

• Handled and distributed morning/nightly medicine.

• Conducted psycho educational classes, daily livings skills, and recovery dynamics.

• Worked closely with Public Defender/Alternative Sentence Workers, Drug/Mental Health Courts, Parole/ Probation and Criminal/District Judges.

• Assist clients in articulating personal goals for recovery through the use of one-on-one and group sessions. During these sessions the PS will support clients in identifying and creating goals and developing recovery plans with the skills, strengths, supports and resources to aid them in achieving those goals

• Assist clients in working with their case manager or treatment team in determining the steps he/she needs to take in order to achieve these goals and self-directed recovery. •

• Assist clients in setting up and sustaining self-help (mutual support) groups, as well as means of locating and joining existing groups.

Server

Buffalo Wild Wings - Elizabethtown, KY

February 2017 to May 2018

• Welcoming and sitting diners comfortably in the dining section

• Take food and drink orders from customers accurately and with a positive attitude.

• Write or enter orders into computers for transmittal to kitchen staff.

• Collaborating with the kitchen and bar staff for prompt and correct food/drink orders.

• Memorizing the menu and recommend appetizers, meals and drinks from restaurant cocktail/wine stock.

• Delivering a memorable dining experience by resolving all customer issues promptly.

• Assisting with the bussing of tables, clearing leftovers and keeping the dining area neat and pleasant.

• Collect payments from tables.

• Prepare checks that itemize and total meal costs and sales taxes.

• Setting tables and rearranging the dining area to accommodate larger groups and prepare the restaurant for special events.

• Ensuring cooking utensils and kitchen area are cleaned before/during/after to comply with state regulations.

Server

Hooters of Louisville - Louisville, KY

May 2003 to January 2009

• Welcoming and sitting diners comfortably in the dining section

• Take food and drink orders from customers accurately and with a positive attitude.

• Write or enter orders into computers for transmittal to kitchen staff.

• Collaborating with the kitchen and bar staff for prompt and correct food/drink orders.

• Memorizing the menu and recommend appetizers, meals and drinks from restaurant cocktail/wine stock.

• Delivering a memorable dining experience by resolving all customer issues promptly.

• Assisting with the bussing of tables, clearing leftovers and keeping the dining area neat and pleasant.

• Collect payments from tables.

• Prepare checks that itemize and total meal costs and sales taxes.

• Setting tables and rearranging the dining area to accommodate larger groups and prepare the restaurant for special events.

• Ensuring cooking utensils and kitchen area are cleaned before/during/after to comply with state regulations.

Education

Vocational Cerification in Cosmetology

E-Town Beauty School - Elizabethtown, KY

2002 to 2004

High school diploma

Nelson County High School - Bardstown, KY

1991 to 1994

Skills

• Communication skills

• Computer skills

• Leadership

• Management

• Organizational skills

• People Skills

• Collaboration Talent

• Problem Solving Abilities

• Adaptability

• Customer service

• Attention to detail

• Creativity

• Decision making

• Multitasking

• Human resources

• Accounting or bookkeeping

• Software proficiency

• Customer relationship management

• Typing skills

• Verbal and presentation skills

• Social media (strategy, campaigns, etc.)

• Commitment to deadlines

• Attention to detail

• Program Management

• POS

• Verbal and presentation skills

• Public speaking

• Accounting/Payroll

• Conflict Resolution.

• Empathy.

• Customer Service.

• Administrative skills.

• Flexibility

• Teamwork

• Budgeting

• Recruiting

• Food Handling

• Office Management

• Program Development

• Financial Report Writing

Certifications and Licenses

Adult Peer Support Specialist

Contact this candidate