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Airport Manager Customer Service

Location:
Mumbai, Maharashtra, India
Posted:
July 23, 2022

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Resume:

Mr.Pravin Muchak

Contact No: 997*******,823-***-****

E-mail Address: adrulk@r.postjobfree.com

Management Skills:

Excellence in Analysis and Problem Solving Techniques

Strong influencing skills, Persuasive Communicator

Achievement oriented team Builder

Airport Manager

(April 2015-Mar2022)

TRUJET AIRLINES,NASHIK AIRPORT

Supervision/Monitoring the performance of staff.

Passenger profiling and conflict management

Effective compliance of Security policy and procedure in accordance with BCAS.

Proper updating of security documentation during the shift.

Conations updating of knowledge company security program and quality control program.

Effective coordination with external agencies such as BCAS,ASG,APSU,Airport Operator and local police.

Reporting of incidents/accidents to security in charge.

Participate in Mock drill Exercises conducted by Airport Operator such as BOM Threat/Anti hijacking.

Handling unfavorable situations, Documentation, Staff attendance and Monthly rostering, Duty allocations, Coordination with ATC, AAI for billingand airport support.

Coordinates with IT Department for issues related to networking at station level.

Acceptance of inbound cargo and billing and maintaining cargo record for the station

Gainfully Worked In Following Organization

SPICEJET AIRLINES, AURANGABAD AIRPORT

Customer Service Executive

(Sep2011-March 2015)

SpiceJet is passenger airline focused on maintaining lowest cost structure and quality guest services.

SpiceJet operates domestic and international destinations.

Working as ground staff and Handling various ground work operations and Administration work.

SAYA INTELICALL, AURANGABAD

Customer Service Executive

(December 2007- Feb 2008)

Saya Intelicall is an international BPO call center, works for United Kingdom and Australian and domestic Indian clients.

Handling of various operations in sales and marketing thorough outbound proces

Gainfully Trained In Following Organizations

ITC WELCOMHOTEL RAMA INTERNATIONAL, AURANGABAD

Two Months Specialization Training In Front Office Department

(September 2010- November 2010)

Learned the basic of hotel management software IDS

Learned to handle various operations of front office department

Learned to handle the Guest complaints

HOTEL ROYAL ORCHID GOLDEN SUITES, PUNE

Four Months Training In Following Departments:

Front office, Housekeeping, Food And Beverage Service, Food Production

(October 2009- February 2010)

Learned the basic procedures of front office

Standard operating procedures of housekeeping

Table setup, Table service, Room service

Basic cutting, Chopping, Stock making

EDUCATIONAL QUALIFIATION

Bsc. HMCO III year- 70.00%

Bsc. HMCO II year- 74.10%

Bsc. HMCO I year- 62.40%

MGM-Instituted Of Hotel Management, Aurangabad, Maharashtra, India

H.S.C.-51.83%

Shivachattrapati College, Aurangabad, Maharashtra, India

S.S.C 74.40%

M.V.School, Kannad, Dist. Aurangabad, Maharashtra, India

PERSONAL VITAE

Date of Birth : 22nd April 1989.

Permanent Address : FLAT NO.10 SARA VYANKATESH APARTMENT

BAJAJ NAGAR, AURANGABAD MAHARASTRA INDIA -431136

Passport Details : R2732304

Contact number : 997*******,957-***-****

Languages Known : English - well knowledge written and spoken

Hindi - well knowledge written and spoken

Marathi - well knowledge written and spoken



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