Sales Associate Customer Service

Felicia Sanker

Searching for a permanent full or part time job! Many years of experience in customer

service!

Chester, VA 23831

adruim@r.postjobfree.com, 804-***-****

I have had around five years of experience working in customer service. I absolutely love helping people in need. I have worked in areas such as fast food, which include multi-tasking in the drive through, cleaning my surroundings, working as a cashier in a grocery store, working as a certified nursing assistant,working in a large corporate business known as Amazon as a member of the ICQA department (quality department) and lastly as a property manager at a facility called Ample Storage. I have received many raises, trained many coworkers, and lead as well. I was even in the position to be trained as a manager at Ample Storage before a new company bought out the business and let go of every employee and manager from the prior company. I am a team player but can be a team leader. I appreciate any opportunity to better my working experiences and hope to find a suitable and reliable new job.

Authorized to work in the US for any employer

WORK EXPERIENCE

Ample Storage: Property Manager

December of 2017 to February of 2018 due to company being bought out

Responsibilities:

While employed here, I leased out storage facilities, which included filling out legal documents and one on one interaction with customers to ensure residency at the facility was the most fulfilling experience possible. I also entered financial and record keeping data into the computer and answered calls to make payments and resolve and conflictions or issues that may have occurred. On a routine basis I was assigned to scrutinize and submit our documents and file them in a cohesive and organized manner. These tasks were often delegated to me because of the attention to detail I displayed auditing and problem-solving inventory at Amazon. I was the co-property manager at this facility and training to be a stand-alone manager at another facility until our company was bought out and I was laid off.

Amazon: ICQA Associate

amazon - 2014 to April 2016

Responsibilities:

As an IQCA associate, I went to each inventory bin, looked over each item and ensured it was the correct product, the correct quantity of said product, and that the product was in proper condition to be shipped out. If the item was of a bad quality I would notify my direct manager, so we could correct our order to fulfill our customers wishes and expectations. I also received a promotion, which enabled me to use a company computer to identify the problems of our inventory bins, allowing me to correct an even larger amount of errors, while maintaining my accuracy. I would either do research for various ways to fix the issue or discard the item because the issue was unfixable. I also helped my coworkers with any issues that the came across and made myself a valuable asset to our management team.

Accomplishments:

•Out of several thousand employees, I managed to become a member of the Fab50, a highly regarded award among Amazon associates. This reward was region-wide and celebrated the top 50 associates in both quality and productivity, of their respective departments.

•Promoted to a “Problem Solver”, which is the highest position one can receive in my department, before reaching management.

Food Lion: Sales Associate

Food Lion- January 2010 to January 2012

Responsibilities:

At Food Lion, my primary role was a sales associate. Throughout my entire time there I was the fastest associate at the register. I made sure, however that this pace was held up in a fast and efficient manner to ensure accuracy and no deficiencies in my register. I also tended to all my customer's needs while residing at the register to make sure they have had a satisfied experience. When our store closed, I was tasked to clean the restrooms the front of the store and the registers. I was meticulous in my cleaning, and was appraised on multiple occasions for the detail I put into my cleaning for the next shift. I would also go above and beyond and volunteer for other tasks in the store, such as prepare holiday decorations.

Overall skill set:

•Problem solving skills

•Actively exercises critical thinking

•Excellent Resource management

•Successfully collaborates with both small and large teams

•Skills involving computers and handheld scanners

•Skillful with record keeping and document filing

•Accustomed to a fast pace environment and will work in an equally fast manner

•Capable of auditing and scrutinizing meticulously for errors

•Excellent Customer Service experience

Certifications

•Certified nursing assistant in nursing

•Agriculture certification

•High School Diploma

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