Darlene Bierer

Paoli, PA ***** 484-***-**** adruhw@r.postjobfree.com

PROFESSIONAL SUMMARY

Dynamic and enthusiastic Professional with 15+ years of experience supporting associates in a retail environment in providing excellent customer service. Strengths include employee training and satisfaction, data maintenance including timecards and performance reviews, and building relationships with associates and the public.

WORK EXPERIENCE

Associate Support Department Supervisor March 2010-July 2020

Home Depot, Downingtown, PA 2016-2020

Home Depot, Frazer, PA 2010-2016

Was promoted to the ASDS position within 1.5 years of progressively responsible positions at the company, acting as the central point of contact for all (~250) store associates by putting relationships and support to employees first

Transferred to Downingtown location in 2016 due to track record of improving employee satisfaction and engagement

Provided direct support to the store’s leadership team including all 16 department supervisors, and worked directly with the store manager and 4-5 assistant store managers

Developed associate schedules, conducted all store interviews/onboarding, including new hire orientation and training for associates and leadership team according to corporate compliance

Assisted in the timely completion of hourly performance reviews and supported the store manager in hourly succession planning.

Coordinated service and recognition awards for all store associates using social media

Planned and coordinated all-store meetings, and all in-store events and town halls

Managed timecards using Kronos so associates were paid in a timely manner

Maintained and updated all employee records to ensure associates needs were taken care of

Built relationships with community partners, attended job fairs to recruit talent, drive diversity and inclusion through workforce

Select Accomplishments:

Successfully brought our associate commitment index from a 76% up to an 87% -- the highest in the store’s history according to “Voice of the Associate” survey.

Developed a plan that directly resulted in the store having no past due training for the first time in the store’s history (16 years).

Was awarded several times for excellent customer service and was chosen to attend a “Women in Leadership” conference in Baltimore, MD.

Front End Supervisor November 2009-March 2010

Home Depot, Frazer, PA

Managed all training and mentoring of front-end team of up to 40 associates

Maintained workplace morale by holding celebrations and awards for outstanding team members, and by offering performance reviews and final warnings as necessary

Ensured working computer systems, a clean safe shopping environment, and a positive customer service experience for all shoppers.

Head Cashier December 2008-November 2009

Home Depot, Frazer, PA

Provided excellent customer service while checking out customers, assisting with finding and describing items as needed

Supervised cashiers for punctuality and quality of service, associating with issues that arose throughout shift in the moment

Ensured the till was correct at the end of each shift

Cashier September-November 2008

Home Depot, Frazer, PA

Excelled in helping customers find products and process purchases in check-out

PRIOR EXPERIENCE

Business Owner/Salon

Darlene’s Hair & Nail Boutique

managed all facets of owning a full-service beauty salon for over 15 years

managed all ordering of inventory, hiring, review processes, scheduling of employees

offered exceptional customer service

EDUCATION

Mercer Community College, West Windsor, NJ

Associate of Arts in Psychology

New Choices Career Development Program 8/2020

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