Nastassja L. Jackson

**** ****** *****, *** **** Richey, FL 34652

610-***-****

adruhf@r.postjobfree.com

OBJECTIVE

To obtain a position with a growing organization, which will allow me to utilize my skills, gaining more along the way. I am seeking a position that has opportunities for growth and advancement within the company.

PROFESSIONAL EMPLOYMENT HISTORY

HSN (Home Shopping Network) Remote

07/2021 -Present

Customer Service Representative

To provide accurate and appropriate resolutions to problems with customer orders, accounts Answer all phone calls in a timely manner

To create/close accounts

Confirming refunds, taking payments, placing orders, analyzing account data, opening accounts Multitask between different screens while on call

Sales Representative

To promote sales by way of merchandising, product knowledge To ensure all product is displaying the correct information between website, television & Clic To upsell like items & process credit card applications KANES Furniture New Port Richey, FL

10/202*-**-****

Customer Service Representative

Taking inbound call & making outbound calls

Resolve customer issues with minimal supervision

Handles payments, financing and refunds within company guidelines Maintain accurate records by utilizing all available technology Executing the clerical service functions to include scheduling, routing, finalizing and parts ordering

Update and maintain all customer service reports and records Walmart Super Center New Port Richey, FL

5/2019- 10/2020

eCommerce Personal Shopper

Fulfilling customer orders by reviewing orders; locating, preparing, and packaging merchandise. Ensuring the accuracy of orders prior to pick up.

Making appropriate product substitutions & consulting with customer as needed to ensure satisfaction.

Following up with out of stock merchandise.

Customer Service Associate 10/2018 – 05/2019

Daily cash handling

Balancing cash drawer before and after shift

Assist general customer service, liquor store and self-check out Panera Bread New Port Richey, FL

04/201*-**-****

Customer Service Associate

Balancing cash drawer before and after shift

Clean area and prepare for following day display

Follow all health guidelines for food and cash handling Introduction of the Panera store card and new selected promotional items to customers Beverage barista and food server as needed

COMPUTER SKILLS

Proficient Microsoft Word, Excel, Access, Windows and Outlook, Synergy, Adp, Cisco phone system, POS, avaya, storefront, citrix, kronos

I am very detail oriented with excellent verbal and written communication skills. I have the aptitude to learn new processes quickly along with imputing and interpreting data. I also work well with others and promote a positive work environment.