Customer Service Pharmacy Technician
Resume:
Kimberly Howard
Pharmacy Technician
Monticello, MN 55362
************@*****.***
Customer service oriented pharmacy technician with 15 years experience in registering patients, input/ verifying medical
insurance, scheduling appointments, recording and filing patient medical records. Entering prescription and physician
order information quickly and accurately, Strong attention to detail and knowledge of medical terminology. Skilled with
technical, clerical and pharmaceutical patient support. Strong ability to communicate clearly and effectively to patients
and medical staff. Demonstrated team player with positive attitude. Work Experience
Pharmacy Technician
Coborns Pharmacy - Big Lake, MN
November 2014 to Present
Demonstrated knowledge of HIPAA Privacy and Security Regulations by appropriately handling patient information.
Completed registration quickly and accurately for all patients, verifying medical insurance and entering into software.
Remained up-to-date with all insurance requirements, the details of patient financial responsibilities, fee- for-service and
managed care plans. Resolved and clarified issues with patient medications through medical insurance and with
physicians. Acted as a liaison between third party payers resolving billing and reimbursement. Scheduled patient
appointments. Accurately entered diagnosis codes and performed quality control of the data entry system to verify that
claims were posted correctly. Directed patient flow during pharmacy hours minimizing patient wait time. Education
Bachelor of Science in Gerontology/Therapeutic Recreation St. Cloud State University - Saint Cloud, MN
September 1984 to August 1989
Skills
• Customer service
• Medical office experience
• Administrative experience
• Pharmacy Technician Experience
• HIPAA
• Medical Terminology
• Medical Billing
• Medical Records
• Insurance Verification
• Managed Care
Certifications and Licenses
Pharmacy Technician License & Certification
June 1998 to February 2023
The Pharmacy Technician Certification is an optional test that demonstrates advanced knowledge in medication use, law and math. The pharmacy registration is required each year to practice in the state of MN.
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